16
front camera not working after update

  1. Q1541413542352
    Donut Oct 14, 2020

    Q1541413542352 , Oct 14, 2020 :
    I am facing the same issue for last couple of months, i have done clear wipe and cache , didn't work
    i have done the factory reset , didn't work

    today i spoke to them they are advising me to send it to their centre and get it repaired and i will have to pay some charge to get it repaired.
     

    #21
    G_Motti_Va_LKUF likes this.
  2. M.dandachy
    Cupcake Oct 16, 2020


    #22
  3. DeathStroked13
    Cupcake Oct 18, 2020


    #23
  4. Diogo Lucas de Oliveira
    Froyo Oct 18, 2020

    Diogo Lucas de Oliveira , Oct 18, 2020 :
    I am facing the same problem. A week ago the front camera opened but did not display an image, after a few seconds it closed. But the rear cameras worked normally. Today, the error message asked me to restart the device. After restarting, none of the cameras worked. The front does not even open and the rear does not work. The camera app displays a black screen. I downgraded to Android 9 and the rear cameras worked, the front one didn't even open. I went back to Android 10, clean flash, and the cameras still don't work.
     

    #24
    JaimeM2 likes this.
  5. JaimeM2
    Eclair Oct 19, 2020

    JaimeM2 , Oct 19, 2020 :
    Same problem. First, front camera stop to work. Try wipes, clear cache... dosent work. After restart the phone, none cameras works.
    Factory reset, no fixed problem.
    Clicking camera app, only get black screen.
     

    #25
    Saravanan.M.S likes this.
  6. Saravanan.M.S
    Eclair Oct 20, 2020

    Saravanan.M.S , Oct 20, 2020 :
    I am also facing the same issue after recent update. Front Camera popped up but it used to blacked out and after 2-4 days rear cam also stopped working. Went to One plus service centre, they flashed the mobile but then also it didnt work. I thought its a hardware issue but i can see many here faces the same issue. So, Oneplus keep a check on it and give us a solution.
     

    #26
    Ramit1616 and JaimeM2 like this.
  7. Saravanan.M.S
    Eclair Oct 20, 2020

    Saravanan.M.S , Oct 20, 2020 :
    I am also facing the same issue
     

    #27
    JaimeM2 likes this.
  8. JaimeM2
    Eclair Oct 20, 2020

    JaimeM2 , Oct 20, 2020 :
    I thought if could be a hardware issue, too... but is not. No drops, no hits, no humidity, always very well care.
    Pliz, OnePlus, give us a solution.
     

    #28
    Ramit1616 and Saravanan.M.S like this.
  9. Saravanan.M.S
    Eclair Oct 20, 2020

    Saravanan.M.S , Oct 20, 2020 :
    Yes it's not a hardware issue as even i too haven't dropped my phone or used it in abnormal temperature. Even one plus service centre guys are confused. They dont even have any clue on this issue
     

    #29
    Ramit1616 and JaimeM2 like this.
  10. O1603286747975
    Cupcake Oct 21, 2020

    O1603286747975 , Oct 21, 2020 :
    Yep same here. Camera hasn't been working in any app since the last update. It pops up but has a blank screen and the camera app just hangs. Come on oneplus it should take long to sort this out
     

    #30
    Ramit1616 and JaimeM2 like this.
  11. Talhamohd
    Donut Oct 23, 2020

    Talhamohd , Oct 23, 2020 :
    Guys, Let connect on WhatsApp and make a group for those who are facing this problem.
     

    #31
    Ramit1616 and Saravanan.M.S like this.
  12. W1603462910279
    Cupcake Oct 23, 2020

    W1603462910279 , Oct 23, 2020 :
    Having the same issue! I need a fix quick seeing as I literally have to take a selfie as part of my clock in for work!
     

    #32
    Ramit1616 likes this.

  13. #33
    Ramit1616 likes this.
  14. rotanak
    Donut Oct 24, 2020

    rotanak , Oct 24, 2020 :
    My device is OnePlus 7Pro GM1910 and my current OS is 10.0.9.GM21BA , the front camera stopped working about a month ago and the back camera just recently stopped working also. clear cache,reboot, and roll back to older OS still doesn't solve the problem . I tried all the alternative camera apps include installing Google camera apk and it still doesn't works .Strangely , the Adobe reader app seem get similar problem of blank white screen after click on any pdf.

    Please help find solution to this as soon as possible OnePlus
     
    Last edited: Oct 24, 2020

    #34
    Saravanan.M.S and JaimeM2 like this.
  15. Vivekrvcse
    Donut Oct 24, 2020


    #35
  16. Saravanan.M.S
    Eclair Oct 26, 2020


    #36
    Ramit1616, rotanak and JaimeM2 like this.
  17. Saravanan.M.S
    Eclair Oct 27, 2020


    #37
  18. Talhamohd
    Donut Oct 27, 2020


    #38
    Saravanan.M.S likes this.
  19. Saravanan.M.S
    Eclair Oct 27, 2020


    #39
  20. Talhamohd
    Donut Oct 27, 2020

    Talhamohd , Oct 27, 2020 :
    if your phone is on the warranty you can get it done for free. Just tell them a front camera is not working.
     

    #40
    Ramit1616 likes this.