Page 3 of 10

13

front camera not working after update Jun 12, 2020

Saravanan.M.S , via OnePlus 7 Pro , Oct 27, 2020 :

It's within warranty and they flashed my mobile and gave it back saying it's not a software issue but it's a hardware issue like that,but it seems that's definitely not a hardware issue

 

KUMARAMRITANSHU , Oct 27, 2020 :

Did you contacted Oneplus Customer care? Actually I am facing same problem, Please let me know what can be done now?

 

Saravanan.M.S , Oct 27, 2020 :

Went to service centre they told I have to change the front camera and it costs 1198₹. Even if it's in warranty we have to pay like that they are saying

 

Artemus. , Oct 27, 2020 :

Why do you feel the need to post your phone number in public?

 

Talhamohd , Oct 27, 2020 :

It's more convenient to assist anyone. Cheers.

 

Cervantes , Oct 27, 2020 :

Hi
You should know that this is a user forum and no user is going to call You

Use the search engine before opening a new thread: Search

ensure you follow forum rules from now, Read the forum rules: Rules
Best regards, Cervantes, Forum Moderator

 

JaimeM2 , Oct 27, 2020 :

Software problem for sure...
Very dissapointed.

This is my 3rd OnePlus. Maybe the last one.

 

Artemus. , Oct 27, 2020 :

Mine is working just fine. Are you positive it's a software problem and not a hardware?

 

JaimeM2 , Oct 27, 2020 :

Yep.

 

rotanak , Oct 27, 2020 :

It is my third OnePlus and probably my last device too. It is really disappointed since I really like my 7pro. Software used to be their best asset but doesn't seem to be anymore so I'm not sure what is the point of getting 1+ anymore.

 

Artemus. , Oct 28, 2020 :

What version of OOS are you two on?

 

rotanak , Oct 28, 2020 :

KUMARAMRITANSHU , Oct 28, 2020 :

Which service center, Authorized or Exclusive service center? Did you send mail regarding this to Oneplus? @Saravanan.M.S
Authorized service center may ask money as they are 3rd party. Today I am sending my Phone to exclusive service center, Booked a pickup and drop service. I didn't got any solution So sending this to service center.
And it looks like hardware issue after the update, as if you deny camera access from other apps, other apps start working.

 

Naayt , Oct 28, 2020 :

Hey there, I had the same issue, and for me it was a hardware problem. I don't know how it happens but look at the picture... I changed the camera and now it's working

 

KUMARAMRITANSHU , Oct 28, 2020 :

How much you paid for it?

 

Saravanan.M.S , via OnePlus 7 Pro , Oct 28, 2020 :

Right now after the service centre visit they flashed my mobile and installed 10.0.1GM21AA and there is an update showing 10.0.3GM21AA but I didn't update it because of the fear that apps may stop working.

Now front cam is not even Popping out

 

Artemus. , Oct 28, 2020 :

Then it's a physical problem.

 

Saravanan.M.S , via OnePlus 7 Pro , Oct 28, 2020 :

I went to OnePlus Exclusive Service Center, Old Door No 89, New Door 68, Sir Thyagaraya High Road, T. Nagar, Chennai 600017

It's an exclusive service centre and they are also asking money

 

Saravanan.M.S , via OnePlus 7 Pro , Oct 28, 2020 :

Initially the camera used to pop out and screen will be black, after flashing it's not even Popping out

 

JaimeM2 , Oct 28, 2020 :

No.
Read the comments.
It was progressive after update.
And the final reboot, black screen.
No hardware issue.