15
front camera not working after update

  1. Saravanan.M.S
    Eclair Oct 27, 2020

    Saravanan.M.S , via OnePlus 7 Pro , Oct 27, 2020 :
    It's within warranty and they flashed my mobile and gave it back saying it's not a software issue but it's a hardware issue like that,but it seems that's definitely not a hardware issue
     

    #41
  2. KUMARAMRITANSHU
    Cupcake Oct 27, 2020

    KUMARAMRITANSHU , Oct 27, 2020 :
    Did you contacted Oneplus Customer care? Actually I am facing same problem, Please let me know what can be done now?
     

    #42
  3. Saravanan.M.S
    Eclair Oct 27, 2020

    Saravanan.M.S , Oct 27, 2020 :
    Went to service centre they told I have to change the front camera and it costs 1198₹. Even if it's in warranty we have to pay like that they are saying
     

    #43
  4. Artemus.
    Community Hero 2020 Oct 27, 2020

    Artemus. , Oct 27, 2020 :
    Why do you feel the need to post your phone number in public?
     

    #44
    Ramit1616 likes this.
  5. Talhamohd
    Donut Oct 27, 2020

    Talhamohd , Oct 27, 2020 :
    It's more convenient to assist anyone. Cheers.
     

    #45
  6. Cervantes
    Moderator Moderator Oct 27, 2020

    Cervantes , Oct 27, 2020 :
    Hi
    You should know that this is a user forum and no user is going to call You

    Use the search engine before opening a new thread: Search

    ensure you follow forum rules from now, Read the forum rules: Rules
    Best regards, Cervantes, Forum Moderator
     

    #46
    Talhamohd likes this.
  7. JaimeM2
    Eclair Oct 27, 2020

    JaimeM2 , Oct 27, 2020 :
    Software problem for sure...
    Very dissapointed.

    This is my 3rd OnePlus. Maybe the last one.
     

    #47
    Ramit1616 and rotanak like this.
  8. Artemus.
    Community Hero 2020 Oct 27, 2020

    Artemus. , Oct 27, 2020 :
    Mine is working just fine. Are you positive it's a software problem and not a hardware?
     

    #48
  9. JaimeM2
    Eclair Oct 27, 2020

    JaimeM2 , Oct 27, 2020 :
    Yep.
     

    #49
    rotanak likes this.
  10. rotanak
    Donut Oct 27, 2020

    rotanak , Oct 27, 2020 :
    It is my third OnePlus and probably my last device too. It is really disappointed since I really like my 7pro. Software used to be their best asset but doesn't seem to be anymore so I'm not sure what is the point of getting 1+ anymore.
     

    #50
    JaimeM2 likes this.
  11. Artemus.
    Community Hero 2020 Oct 28, 2020

    Artemus. , Oct 28, 2020 :
    What version of OOS are you two on?
     

    #51
  12. rotanak
    Donut Oct 28, 2020

    rotanak , Oct 28, 2020 :
     

    #52
  13. KUMARAMRITANSHU
    Cupcake Oct 28, 2020

    KUMARAMRITANSHU , Oct 28, 2020 :
    Which service center, Authorized or Exclusive service center? Did you send mail regarding this to Oneplus? @Saravanan.M.S
    Authorized service center may ask money as they are 3rd party. Today I am sending my Phone to exclusive service center, Booked a pickup and drop service. I didn't got any solution So sending this to service center.
    And it looks like hardware issue after the update, as if you deny camera access from other apps, other apps start working.
     

    #53
  14. Naayt
    Cupcake Oct 28, 2020

    Naayt , Oct 28, 2020 :
    Hey there, I had the same issue, and for me it was a hardware problem. I don't know how it happens but look at the picture... I changed the camera and now it's working
     

    Attached Files:


    #54
  15. KUMARAMRITANSHU
    Cupcake Oct 28, 2020

    KUMARAMRITANSHU , Oct 28, 2020 :
    How much you paid for it?
     

    #55
  16. Saravanan.M.S
    Eclair Oct 28, 2020

    Saravanan.M.S , via OnePlus 7 Pro , Oct 28, 2020 :
    Right now after the service centre visit they flashed my mobile and installed 10.0.1GM21AA and there is an update showing 10.0.3GM21AA but I didn't update it because of the fear that apps may stop working.

    Now front cam is not even Popping out
     

    #56
    rotanak likes this.
  17. Artemus.
    Community Hero 2020 Oct 28, 2020

    Artemus. , Oct 28, 2020 :
    Then it's a physical problem.
     

    #57
  18. Saravanan.M.S
    Eclair Oct 28, 2020

    Saravanan.M.S , via OnePlus 7 Pro , Oct 28, 2020 :
    I went to OnePlus Exclusive Service Center, Old Door No 89, New Door 68, Sir Thyagaraya High Road, T. Nagar, Chennai 600017

    It's an exclusive service centre and they are also asking money
     

    #58
  19. Saravanan.M.S
    Eclair Oct 28, 2020


    #59
    rotanak and JaimeM2 like this.
  20. JaimeM2
    Eclair Oct 28, 2020

    JaimeM2 , Oct 28, 2020 :
    No.
    Read the comments.
    It was progressive after update.
    And the final reboot, black screen.
    No hardware issue.
     

    #60
    rotanak and Saravanan.M.S like this.