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front camera not working after update

  1. Z1606606428874
    Cupcake Dec 25, 2020

    Z1606606428874 , via OnePlus 7 Pro , Dec 25, 2020 :
    Be respectful. I'm too lazy to post my complain about my front camera, but i'm triggered to post clarification because of your ignorant post. Its happened to me, and im pretty sure many experienced the same and dont know about this thread or forum or doesnt have fluency in english.
     

  2. Swejuggalo
    Community Bug Hunter Dec 25, 2020

    Swejuggalo , via OnePlus 8 Pro Ultramarine Blue , Dec 25, 2020 :
    Question is... How many can fix it by rolling back? If people have tried various older versions and the problem does not get fixed can it really be a software issue?
    I believe several of these cases can be hardware issues.

    So it will be interesting what happens for people with these issues. For example those that sent in to repair it and such.
     

    Artemus. likes this.
  3. Z1606606428874
    Cupcake Dec 26, 2020

    Z1606606428874 , via OnePlus 7 Pro , Dec 26, 2020 :
    We dont know about that and neither you. We just want to complained about it and all of it has a common problem, front camera not working after the UPDATE. yes it might be a hardware problem, but why its not working after software update? We just share it so the developer can probably read it and know for some users it has become a problem.
    You don't know if its a hardware or software problem yet until the update is released. So for the sake of our sanity, please dont act tough or like a smart ***. As for the service center, if my country has oneplus service center i wont post it here.
     

  4. Swejuggalo
    Community Bug Hunter Dec 26, 2020

    Swejuggalo , via OnePlus 8 Pro Ultramarine Blue , Dec 26, 2020 :
    If people truly want devs to look at it they should use the feedback tool.
    And if possible verify with the help of Oneplus if it is hardware issue or not. They could be waiting for nothing.
    View attachment 1496767
    I'm here and monitor this topic since I'm interested in how it goes. (previous 7 Pro owner... Even then the camera failed randomly for some. Just like it does on 8 series...).
    I see some cases where an update is installed. Everything is fine. 10 days later camera fails. And the update gets the blame. As it often does.
    If what I write here is seen as being an smart *** or acting though I do apologize. It's not my intention.
     

    Artemus. likes this.
  5. Z1606606428874
    Cupcake Dec 26, 2020

    Z1606606428874 , via OnePlus 7 Pro , Dec 26, 2020 :
    Fair enough, thanks. Will try to use that feedback feature.
     

    Swejuggalo likes this.
  6. JaimeM2
    Eclair Dec 27, 2020

    JaimeM2 , Dec 27, 2020 :
    I repeat, one more time.

    A lot of weeks ago... happy day, all working in my device.
    Phone sleeping on the table.
    2 hours later: Wake up, baby... You are going to die but neither you nor I know it.

    I Try facial unlock, like always.
    Front cam fails, only open out a half of it.
    If I try selfie, app cam stop and close.
    Back cam works.
    All seems normal, except front cam.

    Restart.

    Front cam cant open, nothing, zero.
    Back cam fails.
    Flash icon disabled.
    App cam in black, no icons.
    Youtube dosent work.

    Hardware? Could be.
    Caused by user? No.

    Dissapintment with OnePlus? Absolutely.
     
    Last edited: Dec 27, 2020

    ChristophSchuste likes this.
  7. jonasmanoel
    Donut Dec 27, 2020


    ChristophSchuste likes this.
  8. Artemus.
    Community Hero 2020 Dec 27, 2020

    Artemus. , Dec 27, 2020 :
    User forum. Freaking out about it isn't gonna help.
     

    Auristic likes this.
  9. Bobbie63
    Marshmallow Dec 27, 2020

    Bobbie63 , Dec 27, 2020 :
    If only there was a place where you can post and OnePlus might look into your issue?

    1E6938AA-1FC1-4F4B-852C-5B683D2CAB35.gif
     

    Artemus. and Auristic like this.
  10. Last edited: Dec 30, 2020

  11. jonasmanoel
    Donut Dec 30, 2020


  12. W1610346425105
    Cupcake Jan 11, 2021


  13. Q1541413542352
    Donut Jan 21, 2021

    Q1541413542352 , Jan 21, 2021 :
    Hi , Oneplus has released a Oxygen 11 Beta version 1 for oneplus 7 pro yesterday , Has anyone tried installing Oxygen 11 and resolved the front camera issue ?? or Shall we all move to Samsung or Iphone as its been more than 4 months and oneplus doesn't have any solution for the little issue exept changing the motherboard which is going to cost me £380.00 to get it repaired.

    If anyone has found a solution please help , i am having this issue for a long time.

    Thank you in advance.
     

  14. jonasmanoel
    Donut Jan 21, 2021


  15. Swejuggalo
    Community Bug Hunter Jan 22, 2021

    Swejuggalo , via OnePlus 8 Pro , Jan 22, 2021 :
    On a 7 Pro (beta 1?)?
    Well...if it is like many others. Not working regardless of rolling back and basically using any other firmware then beta 1 would probably not help either.
    I would verify that it's not an hardware issue.
     

  16. click312
    Donut Jan 22, 2021

    click312 , via OnePlus 7 Pro , Jan 22, 2021 :
    Jeeez, oneplus this issue roams around for like 1-3months already. Still no solution/fix provided. Pretty sure lots of ppl send feedbacks abt this. This is so frustrating
     


  17. jonasmanoel
    Donut Jan 23, 2021

    jonasmanoel , via OnePlus 8T , Jan 23, 2021 :
    You are dumb??? It is the first thing that I did
     

    JaimeM2 likes this.

  18. Dcorrelo
    Cupcake Feb 3, 2021