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Front Camera Stopped Working in OP7 Pro Effective 13th October 2020 Oct 13, 2020

  1. ypatadia
    Eclair Nov 5, 2020

    ypatadia , via OnePlus 7 Pro , Nov 5, 2020 :
    Actually it was ordered from Amazon and unfortunately that account is locked and I have tried connecting with Amazon customer care with regards to sending invoice copy for this. But they are unable to send it. I informed this to OP service center, but they insisted bill copy. Although my OnePlus Service Care app shows extended warranty, still they want bill
    If I can't provide I will be charged for Front Camera replacement. That's very sad
     
    #21

  2. YAJIV4VIJAY
    Gingerbread Nov 5, 2020

    YAJIV4VIJAY , via OnePlus 7 Pro , Nov 5, 2020 :
    You will have the bill in the phone box also and why is your Amazon account locked?
     
    #22

  3. ypatadia
    Eclair Nov 5, 2020

    ypatadia , via OnePlus 7 Pro , Nov 5, 2020 :
    Bill which I had received in mobile box, Ink is faded out over a period of time and it is not readable. As far as Amazon account is concerned, it is my brother's account and since some suspicious activity was detected it was locked. Multiple attempts were made to restore this account, but no proper ETA from Amazon Customer care, they always keep on saying you will get email in 48 hours, but no such emails comes.
    So now even though phone is in warranty, still OP team is not helping. Going forward any purchase made I will ensure to click a photo and store in my mobile or personal account.
     
    #23

  4. YAJIV4VIJAY
    Gingerbread Nov 5, 2020

    YAJIV4VIJAY , via OnePlus 7 Pro , Nov 5, 2020 :
    Yeah! Or try to contact the shop who sold that phone to you through amazon. Give it a try!
     
    #24
    ypatadia likes this.

  5. ypatadia
    Eclair Nov 5, 2020

    ypatadia , via OnePlus 7 Pro , Nov 5, 2020 :
    Thanks for your suggestions, I have emailed Shop owner through Amazon, let see what response I get. Thanks
     
    #25

  6. ypatadia
    Eclair Nov 5, 2020

    ypatadia , via OnePlus 7 Pro , Nov 5, 2020 :
    Shop owner reply
    You have received a message from the Amazon Seller - Darshita Electronics

    Dear Sir/Madam,We would request you to please call amazon customer care team.
     
    #26

  7. Z1604433883973
    Cupcake Nov 10, 2020

    Z1604433883973 , Nov 10, 2020 :
    I have installed latest update by OP. The front camera issue still exists. It is 100% not giving any picture. It will pop up, but not see anything. The screen will show the blue illuminated animation under camera as it pops up, but no picture shows (just black screen). Most of time, the camera will go back down after 1-3 seconds. It 100% of time will make my camera app (OP default camera app) crash.
     
    #27

  8. YAJIV4VIJAY
    Gingerbread Nov 10, 2020

    YAJIV4VIJAY , via OnePlus 7 Pro , Nov 10, 2020 :
    Did u try with any other 3rd party camera app?
    Did u mention this issue in feedback?
     
    #28

  9. Z1604433883973
    Cupcake Nov 10, 2020

    Z1604433883973 , via OnePlus 7 Pro , Nov 10, 2020 :
    Hello, I have reported the log files again today to OP. I have tried 3rd part apps such as Zoom, Facebook, etc. All fail.
     
    #29

  10. YAJIV4VIJAY
    Gingerbread Nov 10, 2020

    YAJIV4VIJAY , via OnePlus 7 Pro , Nov 10, 2020 :
    Did u try 3rd party camera apps like open camera, camera fv5 etc.... Give it a try!
     
    #30

  11. ypatadia
    Eclair Dec 7, 2020

    ypatadia , via OnePlus 7 Pro , Dec 7, 2020 :
    Finally OP Service center team got my front camera replaced on 29th November 2020. I had a get an email copy of delivery schedule which worked out. I would like to thank everyone for your valuable suggestions.
     
    #31
    YAJIV4VIJAY likes this.

  12. YAJIV4VIJAY
    Gingerbread Dec 7, 2020

    YAJIV4VIJAY , via OnePlus 7 Pro , Dec 7, 2020 :
    Congratulations!!!! Atlast! Happy for you.
     
    #32
    ypatadia likes this.

  13. YAJIV4VIJAY
    Gingerbread Dec 7, 2020

    YAJIV4VIJAY , via OnePlus 7 Pro , Dec 7, 2020 :
    Did they charge you? Or is it covered under extended warranty? If charged, then how much?
     
    #33

  14. ypatadia
    Eclair Dec 10, 2020

    ypatadia , via OnePlus 7 Pro , Dec 10, 2020 :
    No charge, covered under extended warranty
     
    #34

  15. YAJIV4VIJAY
    Gingerbread Dec 10, 2020

    #35
    ypatadia likes this.

  16. selee
    Cupcake Dec 26, 2020

    selee , Dec 26, 2020 :
    . Same problem. Hopefully the mobile which has been sent to Service Center by courier will be able to resolve the problem as it is likely a bug.
     
    #36
    YAJIV4VIJAY likes this.

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Last replied by selee

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