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Gallery and battery issue via OnePlus 7 Pro

  1. B1547880544195 , via OnePlus 7 Pro , Jun 13, 2021 :
    I am just fed of you..mr one plus company... irrespective of your new update.. there is no solution of late gallery loading..and what to say abouts the battery...my god... bless you one plus...now I made my mind to stop using this brand one plus...
     

    #1
  2. J4t1np4r3kh
    OnePlus Accessory Tester Jun 13, 2021

    J4t1np4r3kh , Jun 13, 2021 :
    So I cleared storage of my gallery app, and now it loads up within seconds!

    See if that works for you?
     

    #2
  3. guilhermenbf
    Froyo Jun 13, 2021

    guilhermenbf , via OnePlus 7 Pro , Jun 13, 2021 :
    I'm having problems with gallery too. Mine just won't play videos, it loads everything ok, but when I play a video it just won't play. I've cleaned cache, forced stop, and only play after I restart the phone.
     

    #3
  4. Abhi_RightNow
    Froyo Jun 13, 2021


    #4
  5. J4t1np4r3kh
    OnePlus Accessory Tester Jun 14, 2021

    J4t1np4r3kh , Jun 14, 2021 :
    Have you tried wiping cache from the recovery options?
     

    #5
  6. Z1612187578731
    Gingerbread Jun 14, 2021

  7. B1547880544195 , via OnePlus 7 Pro , Jun 14, 2021 :
    They are not serious at all...I have posting this for some time now
     

    #7
  8. J4t1np4r3kh
    OnePlus Accessory Tester Jun 14, 2021

    J4t1np4r3kh , Jun 14, 2021 :
    I had the same issue for a very long time too.

    But then, I got the Widevine issue which meant I needed to clear cache and storage and app settings of all the apps.

    Once I did this, the gallery loading time issue went away. So it's worth seeing if it sorts it for you?
     

    #8
  9. Ankita_S.
    OnePlus Bug Hunter Staff Member Jun 14, 2021

    Ankita_S. , Jun 14, 2021 :
    We would like to check this further and have got in touch with you via personal conversation for more details.
    Please requesting you to respond to us at the earliest.

    Regards,
    Ankita
     

    #9
  10. Ankita_S.
    OnePlus Bug Hunter Staff Member Jun 14, 2021

    Ankita_S. , Jun 14, 2021 :
    For analyzing this better we would need more details & to get this sorted out at the earliest. We've dropped you a personal message and would request you to respond to the same.

    Regards,
    Ankita
     

    #10
    guilhermenbf likes this.
  11. Abhi_RightNow
    Froyo Jun 15, 2021


    #11
  12. J4t1np4r3kh
    OnePlus Accessory Tester Jun 15, 2021

    J4t1np4r3kh , Jun 15, 2021 :
    Have you tried all the things mentioned in this thread?
     

    #12
    Shailender Sharma likes this.
  13. Abhi_RightNow
    Froyo Jun 16, 2021

    Abhi_RightNow , via OnePlus 7 Pro , Jun 16, 2021 :
    Yes did that a few times...should I clear the storage of the gallery app ? Will that effect my photo data?
     

    #13
  14. J4t1np4r3kh
    OnePlus Accessory Tester Jun 16, 2021

    J4t1np4r3kh , Jun 16, 2021 :
    No it won't. It may impact things such as favourites etc. But shouldn't clear the photos data
     

    #14
    Artemus. and Abhi_RightNow like this.