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Gallery app only displays contents under emulated/999

  1. Akhil_PA
    Eclair Apr 29, 2018

    Akhil_PA , Apr 29, 2018 :
    From today morning onwards I have facing a weird issue. Gallery app didnt show any of the camera and storage images. Displays some whatsapp images which I have removed from storage. While checking the details those images are from folder emulated/999.

    Screenshot attached.
    1524988096353.jpg

    Running latest OTA. 5.1.1.
     

    #1
    V.floo likes this.
  2. I_am_Batman
    KitKat Apr 29, 2018

    I_am_Batman , Apr 29, 2018 :
    Do you have any other users on your phone? That means, A guest account or something like that!
     

    #2
  3. Siddharth.Life
    Gingerbread Apr 29, 2018


    #3
  4. TheMystic
    Lollipop Apr 29, 2018


    #4
  5. Akhil_PA
    Eclair Apr 29, 2018

    Akhil_PA , Apr 29, 2018 :
    No. I have logged in to my account. There is a guest account. I hope we cant remove that. Its there default.
     

    #5
  6. Akhil_PA
    Eclair Apr 29, 2018

  7. Akhil_PA
    Eclair Apr 29, 2018

  8. Akhil_PA
    Eclair Apr 29, 2018


    #8
  9. Akhil_PA
    Eclair Apr 29, 2018

    Akhil_PA , Apr 29, 2018 :
    Nope. Currently in my account
     

    #9
  10. TheMystic
    Lollipop Apr 29, 2018

    TheMystic , Apr 29, 2018 :
    have you tried a simple reboot of your device?

    are 3rd party gallery apps and other apps functioning normally?
     

    #10
    Siddharth.Life likes this.
  11. Akhil_PA
    Eclair Apr 29, 2018

    Akhil_PA , Apr 29, 2018 :
    Yes..Rebooted multiple times. Other gallery apps working fine.

    When try to browse images from facebook app, it displays images under emulated/999 than emulated/0/ .
     

    #11
  12. V.floo
    Gingerbread Apr 29, 2018

    V.floo , Apr 29, 2018 :
    Hi guys.
    I have the same problem. In my case even worse. Some files from the second user shows up in the main user under folder named 10. If i deleted when i switch back to second user the files are deleted.
    About de folder 999 is the folder for the parallel apps. If you use 2 whatsapp or facebook apps the folder 999 is created for those apps.
    So that folder is not related to second user.
    In my case i did all : clear cache from safe mode, factory data reset....etc. The same problem.
    I contact OP costumer sevice and i have booked a remote sesion on 1 may.
    I will return to tell if the problem is solved.
     

    #12
  13. TheMystic
    Lollipop Apr 29, 2018

    TheMystic , Apr 29, 2018 :
    don't wait for remote session.

    download the full ROM from OnePlus website and flash it from recovery.

    remember to wipe system cache before and after flashing.

    folder 0 is primary account.
    folder 999 is for parallel apps.
    folder 10 is for guest account.
     

    #13
    V.floo likes this.
  14. V.floo
    Gingerbread Apr 29, 2018

    V.floo , Apr 29, 2018 :
    Thank's i know i can do that.
    But i already booked the remote sesion.
    I will se after that if they re-install the ROM the problem is resolved. I hope is not built in ROM issue and reinstaling the full rom will solve the problen.
     

    #14
  15. TheMystic
    Lollipop Apr 29, 2018

    TheMystic , Apr 29, 2018 :
    let's hope someone with proper knowledge takes up your session.
     

    #15
    V.floo likes this.
  16. V.floo
    Gingerbread Apr 29, 2018

    V.floo , Apr 29, 2018 :
    I hope so [e]1f601[/e]
     

    #16
  17. V.floo
    Gingerbread May 7, 2018

    V.floo , May 7, 2018 :
    I came back guys.
    The problem was not solved. On the remote session they re-install the OS. And this did not solve the files manager/gallery problem. Still the phone mix up the photos and documents if you have to users.
    They told me now they check it and they are aware about this and they start working on a fix which will be released in the future updates. No time frane or a ded line. I hope they will solve this soon as possible.
     

    #17
  18. Freeewilly
    Eclair Dec 20, 2018


    #18
  19. Mr_Cyrox
    KitKat Dec 20, 2018

    Mr_Cyrox , Dec 20, 2018 :
    Don't be a forum's necromancer
     

    #19