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Gallery is so slow and delete photos take a while via OnePlus Nord Blue Marble


  1. #1
  2. Caoimhín
    OnePlus 9 Series Expert Community Expert Mar 9, 2021


    #2

  3. #3

  4. #4
    Caoimhín likes this.
  5. Caoimhín
    OnePlus 9 Series Expert Community Expert Mar 9, 2021


    #5

  6. #6
    Caoimhín likes this.
  7. Caoimhín
    OnePlus 9 Series Expert Community Expert Mar 9, 2021

    Caoimhín , via OnePlus 6T , Mar 9, 2021 :
    No the gallery is only a picture viewer, but back them up if you want beforehand,

    Then Clear the App info Cache and App info Storage as well. See if it helps.
     

    #7
  8. mhm_nuimy , via OnePlus Nord Blue Marble , Mar 9, 2021 :
    No it didn't do anything, thank you 🌹
     

    #8
    Caoimhín likes this.
  9. Caoimhín
    OnePlus 9 Series Expert Community Expert Mar 9, 2021

    Caoimhín , via OnePlus 6T , Mar 9, 2021 :
    Sorry when you say it didn't do anything do you mean it didn't fix the issue, as it resets the app.

    If this is the case, approx how many media files is the Gallery dealing with.
     

    #9
  10. mhm_nuimy , via OnePlus Nord Blue Marble , Mar 9, 2021 :
    I have 3500 pic and about 50vids all the vids are under 5 minutes even the story isn't working nether the people recognition
     

    #10
    Caoimhín likes this.
  11. Caoimhín
    OnePlus 9 Series Expert Community Expert Mar 9, 2021

    Caoimhín , via OnePlus 6T , Mar 9, 2021 :
    Short of doing a backup of the phone and a full Erase All Data factory reset, I could only suggest contacting OnePlus directly to see if they have a solution.

    You can use one or more options below to send Bug reports on the issues back to the OnePlus OOS developers.

    https://forums.oneplus.com/threads/...uct-suggestions-on-oneplus-community.1002970/

    Feedback tool
    https://forums.oneplus.com/feedback/

    You can also contact bughunters@oneplus.com

    And also contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for contact and online chat details.

    https://www.oneplus.com/support
     

    #11
  12. 2Foot
    Cupcake Mar 14, 2021

    2Foot , Mar 14, 2021 :
    My wife's OP 7 Pro is also having issues with the Gallery being super slow to load and open pictures. This just started with last update. She has the 12GB RAM model as well.
     

    #12
  13. Kiwii100
    Cupcake Apr 4, 2021

    Kiwii100 , Apr 4, 2021 :
    I've had the same problem since the android 11 update. Deleting or copying over files is several times slower now. Deleting 4gb of files that used to take less then 15 sec now take up to 15 minutes.
     

    #13
  14. M1618322130111
    Cupcake Apr 16, 2021


    #14