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Gallery takes forever to load via OnePlus Community App

  1. John J Moss Jr
    Gingerbread Apr 11, 2021


    #1
  2. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Apr 11, 2021

    Dresa91 , Apr 11, 2021 :
    Did you clear cache of the gallery?
     

    #2
    Caoimhín likes this.
  3. Nipu_1998
    The Lab Reviewer - OnePlus Nord 2 Apr 11, 2021


    #3
    Caoimhín and Dresa91 like this.
  4. CS1989
    Honeycomb Apr 11, 2021

    CS1989 , Apr 11, 2021 :
    Even cropping the photo using gallery took 10 sec !!! Pathetic oneplus... I got video if someone don't believe 🙄🙄🙄.. google photo took 1 to 2 sec and 3rd party app took 2 to 3 sec.
     

    #4
  5. Caomhin
    9 Series Expert, Participator of the Year Community Expert Apr 11, 2021

    Caomhin , via OnePlus 6T , Apr 11, 2021 :
    A new OnePlus Gallery version 4.0.180 was just released. Install it and check if it resolves the issues.

    https://www.apkmirror.com/apk/onepl...oneplus-gallery-4-0-180-android-apk-download/

    Also Update to the latest Oneplus Launcher version 5.1.0 released 2 days ago, link below.
    https://www.apkmirror.com/apk/onepl.../oneplus-launcher-5-1-0-android-apk-download/

    Then clear the OnePlus Launcher App info Cache.

    Restart the phone and check if this can help.
     

    #5
    Dresa91 likes this.
  6. CS1989
    Honeycomb Apr 11, 2021

    CS1989 , Apr 11, 2021 :
    Very sorry to say that I'm updated to latest version earlier and it still same issued. I'm not using oneplus launcher but nova prime. This 2 issue really killing the user experience. Sad .
     

    Attached Files:


    #6
  7. Caomhin
    9 Series Expert, Participator of the Year Community Expert Apr 11, 2021

    Caomhin , via OnePlus 6T , Apr 11, 2021 :
    Empty the Gallery Recently Deleted bin once satisfied there is nothing in there you want to keep.

    I noticed you cleared App info Cache already, but repeat the process again and also clear the Gallery App info Storage as well. This will reset the App.
     

    #7
  8. CS1989
    Honeycomb Apr 11, 2021

    CS1989 , Apr 11, 2021 :
    Ok let me try, but how about the cropping photo ? It took 10 sec ...... Damn long. Other gallery apps took 1 to 3 sec max.

    Edit: after deleted the bin photos. And clear storage and cache.. reopen, wait for load and cropping again. Now it 1 to 2 sec only. Hopefully won't appear again with the cropping delay later. Ty
     

    #8
  9. Caomhin
    9 Series Expert, Participator of the Year Community Expert Apr 11, 2021

    Caomhin , via OnePlus 6T , Apr 11, 2021 :
    Cropping should be pretty quick. I use the Google Photos app to do editing, just what I am used to, but it's fairly quick. Almost instant. Try it through Google Photos and see is it any quicker for comparison. Use the same photo with the same cropping.
     

    #9
  10. CS1989
    Honeycomb Apr 11, 2021

    CS1989 , Apr 11, 2021 :
    Earlier I'm already compared with google photo and another 3rd party gallery apps. It just took 1 to 3 sec max.
     

    #10
  11. Caomhin
    9 Series Expert, Participator of the Year Community Expert Apr 11, 2021

    Caomhin , via OnePlus 6T , Apr 11, 2021 :
    As none of the suggestions here worked I would suggest give Feedback on the Gallery issue back to the OnePlus OOS developers. So that they can investigate them. Thank you.

    Community App Feedback tool
    https://forums.oneplus.com/feedback/

    You can also contact [email protected]

    Point them to this thread and give as much info as possible.
     

    #11
  12. Bechersbou
    Donut Apr 12, 2021


    #12