G_Sulman_Shah, Mar 12, 2019 : I've reached out to 1+ and their recommendation is to send the phone to an authorized repair center. before I do that I want to make sure it's a hardware issue and not a software issue. would anyone be able to look at my latest bug report and tell me what went wrong? the phone was not in use when the report was generated. unfortunately theres a 2mb limit: I've uploaded the report on my google-drive. https://drive.google.com/file/d/0B4Fy9X7etvmbMmxjZTZOODB0N1V2dXdrd1VWdG16NUY2UzlR/view?usp=sharing Thanks in advanced. this will save me a lot of stress before I take the time to ship out the phone.