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gmail issues

  1. F_Martin_Schwaller_kLzj
    Donut Mar 8, 2018


    #1
  2. Gav_W86
    Starting Point Expert Mar 8, 2018

    Gav_W86 , Mar 8, 2018 :
    what sort of account(s) do you have added?
    when did it start stopping?
    when does it stop?
     

    #2
  3. F_Martin_Schwaller_kLzj
    Donut Mar 8, 2018

    F_Martin_Schwaller_kLzj , Mar 8, 2018 :
    It's a Gmail account...not sure how else to call it.
    it has only started happening as of this morning.
    it won't open and frequently flags "Gmail stopped"
     

    #3
  4. Gav_W86
    Starting Point Expert Mar 8, 2018

    Gav_W86 , Mar 8, 2018 :
    Ok (you can use other types of account such as Exchange, O365, etc so I had to ask).

    Try booting into recovery and clearing the cache.
    1. Power off phone.
    2. Power on phone whilst holding down the volume down button (this takes slightly longer to react than you would expect and after the initial splash screen goes blank for a slightly un-nerving amount of time. But just wait).
    3. Enter the PIN/Password you use to unlock the phone when prompted.
    4. Choose a language.
    5. Choose "Wipe data and cache" (don't worry this is only a path to a submenu, it won't delete your data).
    6. Choose "Wipe cache" (IMPORTANT - MAKE SURE YOU DON'T TAP ERASE EVERYTHING).
    7. It will confirm that you have selected clear cache and ask you to say YES.
    8. When it says success choose "Reboot"
     

    #4
  5. F_Martin_Schwaller_kLzj
    Donut Mar 8, 2018


    #5
  6. F_Martin_Schwaller_kLzj
    Donut Mar 8, 2018


    #6
  7. Sridhar Ananthanarayanan
    Lollipop Mar 8, 2018

    Sridhar Ananthanarayanan , Mar 8, 2018 :
    delete the Gmail app data.
    repeat the steps mentioned previously.
     

    #7
  8. F_Martin_Schwaller_kLzj
    Donut Mar 8, 2018

    Last edited: Mar 8, 2018

    #8
  9. sudielmae
    Eclair Jul 3, 2018


    #9