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[Submitted] Gmail sync / notifications not working after Oxygen OS 11 update, OnePlus 6

  1. ksatta
    Cupcake Sep 16, 2021

    ksatta , Sep 16, 2021 :
    Reproduce:
    1. Send an email to your Gmail.
    2. Go to phone settings / accounts / Google account.
    3. The sync is stuck, the syncing icon is there, last sync time is whenever you had Gmail app open. It never finishes unless you open the Gmail app.
    4. No notifications for new emails (because sync doesn't work).
    5. Power off phone, power button + vol down, clear cache.
    6. After boot Gmail sync works atleast once, sync time is updated and no sync icon.
    7. Wait a few hours? Even less might be enough.
    8. Sync stuck again, return to step 1...

    I've spent countless hours on this and it seems I'm not alone. I've tried every fix I've found. Some fixes work a short time before problem continues, within hours.

    On oneplus 9 there was/is the same bug with OOS 11. According to some it was fixed by a firmware update. Is the same fix in the works for oneplus 6?

    Is there anyone looking into this? I hope it gets fixed.
     

    #1
  2. Ankita_S.
    OnePlus Bug Hunter Staff Member Sep 17, 2021

    Ankita_S. , Sep 17, 2021 :
    For analyzing this better we would need more details & to get this sorted out at the earliest. We've dropped you a personal message and would request you to respond to the same.

    Regards,
    Ankita
     

    #2
  3. D0S
    Cupcake Sep 17, 2021

    D0S , Sep 17, 2021 :
    Same issue for me, Gmail sync and notifications not working after Oxygen OS 11 update, OnePlus 6T.
     

    #3
  4. ksatta
    Cupcake Sep 18, 2021

    ksatta , Sep 18, 2021 :
    Logs delivered. While doing the logs and screenshots I realized the same sync stuck issue seems to happen for Google Docs sync also. That doesn't matter for me since I don't rely on any notifications from Docs, but just as extra information for the sync stuck bug.

    Anyway, same for both GMail and Docs, sync never finishes before the app itself, GMail or Docs is opened, then it finishes. I now checked again and for GMail I have battery optimization set to "don't optimize", so it should be able to sync in the background, but it doesn't.
     

    #4
    cmj556 likes this.
  5. fabian.badoi
    Cupcake Sep 19, 2021

    fabian.badoi , Sep 19, 2021 :
    I'm having the exact same issue.

    Can we get some acknowledgement from the devs that they're looking into it? I use this phone for work, and if Gmail doesn't work properly with it... well, there's not much point to having it, is there?
     

    #5
    ksatta likes this.
  6. GPWatton
    Cupcake Sep 24, 2021

    GPWatton , Sep 24, 2021 :
    Same issue here. Won't receive emails in Gmail until I open the app, then I get a full day's worth of emails. Gotta get this fixed ASAP!

    Oneplus6
     

    #6
  7. Ankita_S.
    OnePlus Bug Hunter Staff Member Sep 24, 2021

    Ankita_S. , Sep 24, 2021 :
    We have made a note of this and our developer team is currently working on this. We will keep you posted regarding the further updates. We appreciate your support and patience in this regard.

    Regards,
    Ankita
     

    #7
  8. santosh.punagin
    Cupcake Sep 25, 2021


    #8
  9. Kingztanbul
    Froyo Sep 26, 2021


    #9
  10. sovett
    Cupcake Sep 27, 2021

    sovett , via OnePlus 6 , Sep 27, 2021 :
    Today I noticed something changed. It seems notification/sync works. Can you confirm?
    Update
    after update 11.1.1.1 it looks like problem returned. No notification
     
    Last edited: Sep 30, 2021

    #10
  11. L1632810014359
    Cupcake Sep 28, 2021

    L1632810014359 , via OnePlus 9 , Sep 28, 2021 :
    Having same issue. Purchased new oneplus 9 phone. Shows that I am logged in to gmail, but trying to connect to mail shows endless sync. Also not possible to access app store. Shows authentication error even though I am logged in to gmail.
     

    #11
  12. cmj556
    Cupcake Sep 28, 2021

    cmj556 , Sep 28, 2021 :
    Just adding my voice that I have the exact same background syncing problem with GMail on OP6 after the Android 11 update.
     

    #12
    H1618906896614 likes this.
  13. tstankie
    Cupcake Oct 2, 2021

    tstankie , Oct 2, 2021 :
    The same problem with OP6 for me. My eyes were full of hope after spotting the next update to 11.1.1.1, but it didn't fix anything. I'm shocked that they still haven't fixed this problem with one of the most popular, if not the most popular Android app.
     

    #13
  14. fabian.badoi
    Cupcake Oct 5, 2021


    #14
  15. P1631255573165
    Cupcake Oct 10, 2021

    P1631255573165 , Oct 10, 2021 :
    I am facing the exact same issue. The issue also happens with Notes app in my OnePlus 9. It show "Turn on Sync" even though it is on in the settings. I have to switch off and switch it on again for it to start working. No resolution after so many days of continuously reporting the issue. Pathetic service from OnePlus.
     

    #15
  16. Vitriolvm
    Cupcake Oct 13, 2021

    Vitriolvm , Oct 13, 2021 :
    Same issue here on OnePlus 6. I'm struggling for days and I've tried everything:
    • Reboot
    • Clear cache
    • Clear app data
    • Remove Google account
    • Disable all syncing and re enabling it
    Nothing, contacts and people details are the only items that can sync in the background.

    Have the developers found the cause of this?

    By the way, thanks a lot for bringing Android 11 to OP6 after more than 4 years since the release! I hope you'll be able to fix the issue!

    Thanks!
     

    #16
  17. Andy
    Gingerbread Oct 14, 2021

    Andy , Oct 14, 2021 :
    Same here. Same version. Same phone.
     

    #17
  18. fabian.badoi
    Cupcake Oct 15, 2021

    fabian.badoi , Oct 15, 2021 :
    This sort of started working again a few hours ago. Sync now works for me with most things, except for Google calendar.
     

    #18
  19. sovett
    Cupcake Oct 17, 2021

    sovett , via OnePlus 6 , Oct 17, 2021 :
    Today out of nowhere start working for me again.
     

    #19
  20. akshay kandul
    Cupcake Oct 18, 2021

    akshay kandul , via OnePlus 6 , Oct 18, 2021 :
    It works if your gmail is in the background. I mean it works if you haven't closed it from apps window.
     

    #20