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Good News Fellow Brits! The OP2 Shipments are HERE!

  1. tapcunningham
    Cupcake Sep 15, 2015

    tapcunningham , Sep 15, 2015 :
    I ordered mine on the 2nd with express shipping and have been at the "Clearance processing complete at SHENZHEN - CHINA, PEOPLES REPUBLIC" stage since Sunday. Does this mean that mine is not in the UK for sure?

    If not, I'm a bit upset by the whole delivery process. My Oneplus One arrived within a week in the launch period last year, and now people who have ordered phones later than me and paying for standard shipping are receiving them earlier. Surely we should be entitled to some sort of compensation for paying more to receive our products slower than the supposedly inferior service? By definition the express shipping should arrive quicker than standard.
     

    #61
  2. rahulr11
    Eclair Sep 15, 2015

    rahulr11 , Sep 15, 2015 :
    Use the DHL automated phone tracking service. It might say that your OP2 is in the UK if you've passed clearance 6
     

    #62
  3. poshdog
    Donut Sep 15, 2015

    poshdog , Sep 15, 2015 :
    Ordered mine on 2nd, still processing, no DHL code yet :/
     

    #63
  4. matthewtaylor1995
    Honeycomb Sep 15, 2015


    #64
  5. mrderekpowell77
    Cupcake Sep 15, 2015

    mrderekpowell77 , Sep 15, 2015 :
    Mine has also been stuck at stage 6 in China since Sunday. I just tried the automated phone number for dhl just now and it gave exactly the same information for date and time but instead of China said united kingdom. No idea which is right!
     

    #65
  6. matthewtaylor1995
    Honeycomb Sep 15, 2015

    matthewtaylor1995 , Sep 15, 2015 :
    Thats better than what I got, No one knows where mine is :s
     

    #66
  7. extrememonkey
    Honeycomb Sep 15, 2015

    extrememonkey , Sep 15, 2015 :
    How is everyone getting a DHL tracking number??? Oneplus haven't stunt me one but would like to track my order!!!

    Current order status is: Processing
     

    #67
  8. matthewtaylor1995
    Honeycomb Sep 15, 2015

    matthewtaylor1995 , Sep 15, 2015 :
    I got mine after the processing stage
     

    #68
  9. 4rtery
    Eclair Sep 15, 2015

    4rtery , Sep 15, 2015 :
    So we pretty much paid more for express shipping to just wait longer. I got the invite & ordered on the 2nd and didn't hear anything till the 12th, stuck on stage 6 since the 13th. Ordered an Otterbox case separately like 10 mins after and that only took like 2 days to be delivered.
     

    #69
  10. tapcunningham
    Cupcake Sep 16, 2015

    tapcunningham , Sep 16, 2015 :
    You won't get one until the order is displayed as complete.

    I am on stage six at the moment, is that what you mean? If so, where do I find the phone tracking service? I found the option to send for an automated text, but for some reason it wouldn't send.

    I am in the Same situation, its depressing as hell. To make it worse, I go back to Uni at the weekend, so when it arrives I won't be at the address its being delivered to.
     

    #70
  11. veryannoyingname
    Gingerbread Sep 16, 2015

    veryannoyingname , Sep 16, 2015 :
    Not necessarily true. Oneplus is clueless about shipping.

    Day 15 now and not delivered, stuck somewhere in shenzen and ONEPLUS SUPPORT ASKED ME TO CALL AFTER ANOTHER WEEK!!!! They said cant cancel order and order another one as no more stock. But meanwhile on twitter the same BASt&%&$ are running further competitions for 2000 more invites https://twitter.com/oneplus/status/643787459122339840 when oneplus support bullshits me that no stock and to call after another week and that will be 21 days since payment then.

    See https://forums.oneplus.net/threads/...rt-my-order-stuck-in-china-day-14-now.366154/ and i have given 011 DHL number for phone support as oneplus are clueless.
     

    #71
  12. matthewtaylor1995
    Honeycomb Sep 16, 2015


    #72
  13. rahulr11
    Eclair Sep 16, 2015

    rahulr11 , Sep 16, 2015 :
    I'm a bit late late but meh, I had the same thing. I called an advisor after I heard what you heard. He said the shipment is being shipped to me on Thursday
     

    #73
  14. Wez3570
    Froyo Sep 16, 2015

    Wez3570 , Sep 16, 2015 :
    Don't count on it! I requested a refund for the extra I'd paid for express shipping seeing as though the phone I order 6 days later and with standard shipping came first! They basically just told me to do one! Worst customer service experience ever.
     

    #74
  15. rahulr11
    Eclair Sep 16, 2015

    rahulr11 , Sep 16, 2015 :
    That's a shame. But as long as it's passed DHL clearance 6 in China you should be good. Then the phone is in DHL's hands and not oneplus. And DHL is always on point from experience.
     

    #75
  16. rahulr11
    Eclair Sep 16, 2015

    rahulr11 , Sep 16, 2015 :
    Have a word with DHL over the phone. They're surprisingly helpful
     

    #76
  17. ChiefIndica
    Gingerbread Sep 16, 2015


    #77
  18. matthewtaylor1995
    Honeycomb Sep 16, 2015

    matthewtaylor1995 , Sep 16, 2015 :
    Update: DHL customer service called me explaining that our tracking ID's are not working as our orders are apart of a bulk delivery.
    They said our tracking codes will work when our phones are being delivered.
    Also said that the bulk delivery is in the UK
     

    #78
  19. BrianOL
    Eclair Sep 16, 2015

    BrianOL , Sep 16, 2015 :
    Ordered 14/09/15 with Standard Shipping (Prepared for the worst and expected to get it in 3 weeks)
    Pending Delivery 14/09/15
    Processing 15/09/15
    Complete 16/09/15

    It's with Royal Mail in London now according to my tracking number. Presume it's coming as 2nd Class delivery, so hopefully it'll be there for me at the end of the week.
     

    #79
    matthewtaylor1995 likes this.
  20. anjemalo.86
    Cupcake Sep 16, 2015

    anjemalo.86 , Sep 16, 2015 :
    Same here, lucky us I guess
     

    #80