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Goodbye OnePlus ! you don't respect your customers - in fact you are trying to scam us

  1. hotest Eclair May 20, 2019

    hotest, May 20, 2019 :
    After having every single one of models from OnePlus this is the end of the journey for me with this brand!

    My phone (6T) start acting recently weirdly and then stopped working completely followed by battery expansion.

    I have send the phone for repair and they came back to me that phone was damaged by the liquid and it's not covered by the warranty !

    I want to add that phone was never in touch with water at least not with large amount of it. Problems started while I was on holidays in the weather with 96% humidity and some rain where phone was used as normal to make a call and check emails. It was never anywhere near to the water which would be able to cover the phone for few seconds.

    Phone, screen and everything for first few days of issues was operational - it was just restarting itself randomly. I have decided to wipe it as instructed by OnePlus forums and there was no improvement. After day or two I start seeing problems with battery charging and finally after a week battery expanded ending up with pushing back the back cover!

    Support sent me pictures of the labels marked in red, funny because before I sent it ( since phone back was already out ) I have check them and they were white. I'm amazed how OnePlus is trying to charge £450 for phone repair while new phone is nearly the same price.

    I'm lucky enough not to be bothered by lost of the money which I have invested in this company but from principles point of view I, not none of my friends which I have introduced to this brand will ever buy anything from it. Well done with treating us like idiots!
     

    #1
  2. KeepTransisting The Lab - OnePlus 7 Pro Reviewer May 20, 2019

  3. C1508074159802 Cupcake May 20, 2019


    #3
  4. Roger.T Jelly Bean May 21, 2019

  5. DVNK09 Honeycomb May 21, 2019

    DVNK09, May 21, 2019 :
    I don't know how to go about this, maybe you could contact the support but I don't see how?
     

    #5
  6. R1555790357523 Cupcake May 21, 2019


    #6
  7. ngydat KitKat May 21, 2019

    ngydat, May 21, 2019 :
    You might have never been close to a source of water but I'm not sure being in a place with 96% of humidity is ok for the phone (or any phone for that matter). Anyway, hope you'll enjoy your next phone
     
    Last edited: May 21, 2019

    #7
  8. 6tHarryoneplus6t Cupcake May 21, 2019

    6tHarryoneplus6t, May 21, 2019 :
    its true
    i think its too much heeting like iron press
    and battery performence going to be worst
    i wnated to replace or exchange my device but never got a single reply from one plus company
    its a worst decision to buy this phone
     

    #8
  9. xnutzii KitKat May 21, 2019

    xnutzii, May 21, 2019 :
    Where have you tried to contact OnePlus?
     

    #9
    Kytharsis likes this.
  10. 6tHarryoneplus6t Cupcake May 21, 2019


    #10
  11. Moin2200 KitKat May 21, 2019

    Moin2200, May 21, 2019 :
    [​IMG]
     

    #11
    Nick 59, drl431 and Kytharsis like this.
  12. hotest Eclair May 21, 2019

    hotest, May 21, 2019 :
    Already contacted them. They are just trying to make money of it. Now from liquid damage they claim that stickers can get red even on the rain or in humid environment...
     

    #12
  13. hotest Eclair May 21, 2019

    hotest, May 21, 2019 :
    My second device - Samsung worked perfectly fine
     

    #13
  14. Rusty NZ Lollipop May 21, 2019

    Rusty NZ, May 21, 2019 :
    That's a true statement for any smartphone.
     
    Last edited: May 21, 2019

    #14
    Kytharsis likes this.
  15. superplus English POC Assistant Head Moderator May 21, 2019

    superplus, May 21, 2019 :
    Did you happen to take any pictures of them actually being white before sending it back? If so, could you please post them here or send them in a PM to me (e.g. using a mobile browser at: https://forums.oneplus.com/conversations/add?to=superplus) along with a timeline of when the picture was taken and when you shipped the device.

    Exactly this:
    Though if your stickers were really white before shipping it to them then this wouldn't even apply "Now from liquid damage they claim that stickers can get red even on the rain or in humid environment...". If they were red, well, the humidity would be the culprit and I guess there's not much that can be done.
     

    #15
    Kytharsis and ironass like this.
  16. SeeBeeEss Ice Cream Sandwich May 21, 2019

    SeeBeeEss, May 21, 2019 :
    I would think about getting a new drama coach. Your soliloquy (you know no one from OnePlus staff is here) didn't move me. ;)
     

    #16
    Kytharsis and Nick 59 like this.
  17. tortoise14 Honeycomb May 21, 2019


    #17
    Kytharsis likes this.
  18. Waveform Modifier Lollipop May 21, 2019