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Google app crashing

  1. F_Tamara_Burlaka_xnxq
    Cupcake Aug 2, 2020

    F_Tamara_Burlaka_xnxq , Aug 2, 2020 :
    Hi, I'm having a problem with the Google app on my oneplus 7tpro, some times during the day when I try to go to the Google app it appears all black and has no response and then no other app opens till I reboot the phone. It's happening all week everyday
     

    #1
  2. billyli19
    Eclair Aug 8, 2020

    billyli19 , Aug 8, 2020 :
    Hi Tamara,
    Can you please try clearing the storage and cache from your Google App?

    1) Long press the "Google" app.
    2) Select "App info"
    3) Select "Storage & cache"
    4) Clear storage, clear cache
    5) Reboot/restart your phone (Long press power button).
     

    #2
  3. F_Tamara_Burlaka_xnxq
    Cupcake Aug 8, 2020


    #3
  4. billyli19
    Eclair Aug 9, 2020

    billyli19 , Aug 9, 2020 :
    So it still freezes after clearing the storage and cache? Or did you do and and update from Google playstore? Try without updating the app.
     

    #4
  5. F_Tamara_Burlaka_xnxq
    Cupcake Aug 9, 2020

    F_Tamara_Burlaka_xnxq , Aug 9, 2020 :
    It still freezing, but not every day now. I did update it because it doesn't allow me to, when I click to update it does nothing
     

    #5
  6. F_Tamara_Burlaka_xnxq
    Cupcake Aug 9, 2020


    #6
  7. Swatiranjan
    Jelly Bean Aug 9, 2020

    Swatiranjan , Aug 9, 2020 :
    Hi Tamara,
    First clear Cache.
    Go to setting > apps & notification> go to google> Cache > clear cache
    Screenshot_20200809-165934.jpg
    After clearing Cache, check the issue may be resolved.
    If not update the app in play store.

    Screenshot_20200809-170218.jpg Screenshot_20200809-170302.jpg
     

    #7
  8. billyli19
    Eclair Aug 9, 2020


    #8