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Google maps, play store and youtube not working on mobile data

  1. riveritog
    Cupcake Jan 4, 2022

    riveritog , Jan 4, 2022 :
    I've been experiencing problems with Youtube, Google Maps and Play Store while not being connected to wifi. It just shows the "check your connection" message.
    I've tried absolutely everything I could find online, making sure the apps have internet access, clearing cache, closing my google account and signing in again and many others.
    All apps work fine with wifi. I've seen on other forums some other OP users complaining about the same problem. Does someone have experienced the same and know what to do?
     

    #1
  2. Sanjoy+
    Jelly Bean Jan 4, 2022

    Sanjoy+ , via OnePlus 7 Pro , Jan 4, 2022 :
    Mobile data usage must have been turned off accidentally for those apps.

    Settings>>Apps & Notifications>>Data Usage Control>>Click on Youtube>>Click on the right arrow of each app you having issues with>>then select 'Allow' said:

    Hopefully this will solve ur issue.
     

    #2
  3. rHITkM.
    Jelly Bean Jan 4, 2022

    rHITkM. , Jan 4, 2022 :
    Can you check if "Disable Data" option is toggled On for aforementioned apps ?

    Steps to follow:
    • Open phone Settings
    • tap on search
    • search the term "Data Usage Control
    • tap on the result
    • now In the list locate Youtube, Google Maps, Play store
    • here check if Youtube, Google Maps, Play store are set to "Wifi Only" or "Allow"
    • this should be set to "Allow" for each of these apps to be working on both wifi and mobile data.
     

    #3
  4. Q1616484687043
    Cupcake Jan 4, 2022


    #4
    rHITkM. likes this.
  5. riveritog
    Cupcake Jan 4, 2022

    riveritog , Jan 4, 2022 :
    I've gone through those steps too. It's really strange because those three apps are the only ones from google not working. Gmail, chrome and drive for example still do.
    All the possible app settings that could trigger the problem have been checked many times. I went into safe mode too and the apps don't work without wifi there either
     

    #5
    rHITkM. likes this.
  6. rHITkM.
    Jelly Bean Jan 4, 2022

    rHITkM. , Jan 4, 2022 :
    Can you please share the app version of these apps?
     

    #6
  7. Q1616484687043
    Cupcake Jan 4, 2022


    #7
  8. Q1616484687043
    Cupcake Jan 4, 2022


    #8
  9. rHITkM.
    Jelly Bean Jan 4, 2022

    rHITkM. , Jan 4, 2022 :
    Ok have you tried clearing cache for these affected apps.
    Of still doesn't work try to clear cache of Google Play Services.
     

    #9
  10. Q1616484687043
    Cupcake Jan 4, 2022


    #10
  11. riveritog
    Cupcake Jan 6, 2022

    riveritog , Jan 6, 2022 :
    I cleared cache of all of them too before and tried uninstalling all the upgrades and reinstalling them again. The problem still persists
     

    #11
    rHITkM. likes this.
  12. banandhi
    Honeycomb Jan 6, 2022

    banandhi , via OnePlus 8T , Jan 6, 2022 :
    Download the full OTA latest firmware using Oxygen updater application and then try manually installing the full version.
     

    #12
  13. rHITkM.
    Jelly Bean Jan 8, 2022

    rHITkM. , Jan 8, 2022 :
    I have 6 and the app version are same on my device as you and it's working fine on my side.

    And Google play services did you clear cache of that too and try updating it.

    You too try to clear cache of Google Play Service
    And update it if available.
     

    #13
  14. Q1616484687043
    Cupcake Jan 8, 2022


    #14
  15. rHITkM.
    Jelly Bean Jan 8, 2022

    rHITkM. , Jan 8, 2022 :
    Please read this article thoroughly.
    |
    "Mobile data not working? Here are some solutions - Android Authority" https://www.androidauthority.com/mobile-data-not-working-869393/
    |
    Here is a SS from above article.
    there are more solution to try like APN settings etc.
    |
    1641671588880.jpg
     
    Last edited: Jan 8, 2022

    #15
  16. riveritog
    Cupcake Jan 12, 2022


    #16
  17. rHITkM.
    Jelly Bean Jan 12, 2022

    rHITkM. , Jan 12, 2022 :
    Please contact google support , OnePlus support of possible try to get it checked at OnePlus authorised Service center.
    Also, if possible try to full reset the device.
     

    #17
  18. adokink
    Cupcake Jan 14, 2022

    adokink , Jan 14, 2022 :
    Same situation here with a 9 Pro and a 7T.

    The only moment I have been able to make maps to work again is uninstalling all the updates of google, google play, google play services and google maps (together with cache and data).

    Then it worked UNTIL google services were updated. Then, once again, only working with WiFi.

    The funny thing is that Google Maps GO works. If I install the navigation tool of Google Maps Go it does not work either.

    So it is clear it is a problem with Google Services framework. Oneplus please, this is also happening with my wife's 7T. So you have to know the problem is happening accross many platforms. Do not dodge the problem and solve it! Or speak with Google to solve it!

    BR,

    A
     
    Last edited: Jan 14, 2022

    #18
    riveritog likes this.
  19. P1642554774944
    Cupcake Jan 19, 2022


    #19