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Google Meet Crashes (work-profile) (Potential Permissions Issue??)

  1. heatr216
    Cupcake Jun 17, 2020

    heatr216 , Jun 17, 2020 :
    OnePlus 6T - 10.3.3

    Using an MDM Work Profile through Google's Device Policy (read: NOT third-party).

    Google Meet (work-profile) crashes every time I try to launch a new meeting OR join a scheduled/in-progress meeting. Google Meet (personal-profile) works perfectly.

    In Settings -> Apps & notifications -> App permissions, everything for Meet (work-profile) is allowed.

    In Settings -> Privacy -> Permissions manager, everything for Meet (work-profile) is allowed.

    Theoretically, these should be the exact same permissions but I did notice for other (unrelated) applications, they were sometimes different (why I think my issue for Google Meet is Permissions related). Note: I feel like they shouldn't ever be different - potential for issues.

    If I am already in the meeting on another device, and I use my OP6T to try to join the meeting I am already in, I can see my profile join and it says I am in the meeting but the app on my phone crashes and I am unable to do anything in the meeting from my phone. If I try to join a meeting I am not already in on another device, I imagine it shows the same thing to the others in the meeting but the app still crashes and I can't do anything.

    I have tried:
    Resetting all App permissions
    Uninstalling and Reinstalling Google Meet in my Work Profile
    Removing and Readding my Work Profile

    Google Meet (work-profile) works fine on my Google Pixel 2 Android 10 and my ZTE Blade Prime 10 Android 9 phones.

    Any help would be greatly appreciated. Thanks.
     

    #1
  2. Caomhin
    9 Series Expert, Participator of the Year Community Expert Jun 17, 2020


    #2
    heatr216 likes this.
  3. heatr216
    Cupcake Jun 22, 2020

    heatr216 , Jun 22, 2020 :
    Most respectfully, Meet and Hangouts are different. However, I followed the instructions at that first link before I posted here. They did not help then, nor now. Once the "Submit Feedback" dialog pops up after a few crashes, the Stack Trace shows are error related to permissions of "INTERACT_ACROSS_USERS". To me, this has something to do with the Work Profile and/or the Parallel Apps on the 6T. I don't have any Parallel apps turned on and I have adb-deleted the user associated with Parallel apps.
     

    #3
    Caoimhín likes this.
  4. Caomhin
    9 Series Expert, Participator of the Year Community Expert Jun 22, 2020

    Caomhin , via OnePlus 6T , Jun 22, 2020 :
    A Google search threw up quite a few troubleshooting threads.

    https://www.google.com/search?q=Goo...nt=ms-unknown&sourceid=chrome-mobile&ie=UTF-8

    If these don't fix the issue. Report directly to OnePlus developers as a Bug

    https://forums.oneplus.com/threads/...uct-suggestions-on-oneplus-community.1002970/

    And contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for contact and online chat details.

    https://www.oneplus.com/support
     

    #4
    heatr216 likes this.
  5. Chinmay Bondre
    Cupcake Aug 12, 2020


    #5
  6. vjameta
    Eclair Aug 12, 2020

    vjameta , via OnePlus 7 Pro , Aug 12, 2020 :
    Those is old and probably not resolved. But since 10.3.4 last week, lot of users have got this issue including me. Hoping a quick update will resolve it.
     

    #6
    L1588926057353 likes this.
  7. Harshad Mane
    Donut Aug 13, 2020

    Harshad Mane , Aug 13, 2020 :
    My google meet keeps crashing in my work profile but works fine in my personal profile in my OnePlus 7t
     

    #7
    K1597895950911 and SmitSparky like this.
  8. X1597293147822
    Cupcake Aug 13, 2020


    #8
  9. Harshad Mane
    Donut Aug 13, 2020


    #9
  10. N1526490785808
    Cupcake Aug 13, 2020

    N1526490785808 , Aug 13, 2020 :
    Facing the same issue. Google meet isn't working in work profile mode but can able to access it in personal mode. The apps crashs as soon as I join a meeting. This is happening after the last week update 10.3.4

    is there any solution for it ?
     

    #10
  11. Francoro
    Cupcake Aug 20, 2020

    Francoro , Aug 20, 2020 :
    Hi guys, I'm facing the same issue in my OnePlus 7pro, I think is something related to the Android version, I tried the solutions related on this post but anything works.
     

    #11
    SmitSparky likes this.
  12. Deactivated User
    Aug 21, 2020


    #12
  13. Caomhin
    9 Series Expert, Participator of the Year Community Expert Aug 21, 2020

    Caomhin , via OnePlus 6T , Aug 21, 2020 :
    Check post #3 further up the thread for suggestions to try, and if they don't work there are links to report the bug and contact OnePlus support directly as well.
     

    #13
    Deactivated User likes this.
  14. vjameta
    Eclair Aug 23, 2020

    vjameta , via OnePlus 7 Pro , Aug 23, 2020 :
    Any latest? Unable to find solution on any thread. All AV apps on work profile are still crashing when opening video calls, including whatsapp.
     

    #14
    Y1574797884774 likes this.
  15. aserwatuk
    Eclair Aug 26, 2020


    #15
    Y1574797884774 likes this.
  16. W1598430066830
    Cupcake Aug 26, 2020


    #16
    Y1574797884774 likes this.
  17. SmitSparky
    Cupcake Aug 26, 2020

    SmitSparky , Aug 26, 2020 :
    I am also facing the same issue for work profile Google meet joining crash problem and also hangout call too. #googlecrashesonOneplus
     

    #17
    Y1574797884774 likes this.
  18. Y1574797884774
    Cupcake Aug 27, 2020

    Y1574797884774 , Aug 27, 2020 :
    Id really like for this to be fixed, I've been having the issue for weeks and we've heard nothing from OnePlus
     

    #18
    SmitSparky likes this.
  19. Sandy41
    Donut Aug 28, 2020

    Sandy41 , Aug 28, 2020 :
    I'm using work profile in OnePlus 7 pro for Google meet. It's crashing every time please fix this issue ASAP I'm missing lot of calls due to this issue.
     

    #19
    SmitSparky likes this.
  20. Ishan9018
    Cupcake Aug 29, 2020


    #20
    SmitSparky likes this.