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[Submitted] Google Messages/OnePlus Messages: "Message expired or not available" After Update 10.3.0 Dec 25, 2019

  1. matt_ccre
    Ice Cream Sandwich Dec 25, 2019

    matt_ccre , Dec 25, 2019 :
    Affects Google Messages and OnePlus Messages - unable to receive messages and group messages (SMS/MMS). Message says "Message expired or not available" after OTA update 10.3.0.
    "Downloading failed, message expired or not available"

    Verizon 6T global, stock

    SIM check says "Sorry, your current SIM card doesn't work on our network"

    Could this be tied to the new MAC address issue?
     
    Last edited: Dec 25, 2019
    #1
    npelland, K1547066502733, a16659235 and 6 others like this.

  2. mrmuhles
    Froyo Dec 25, 2019

    mrmuhles , Dec 25, 2019 :
    I too am having the same issue after the Android 10 update yesterday. I really like the Google Messages app, but it will not receive MMS or any pictures sent to me. Help...
     
    #2
    Jacob_D likes this.

  3. gianluca1899
    Cupcake Dec 25, 2019

    gianluca1899 , Dec 25, 2019 :
    same issue for me... is there a way to revert back to the android 9 while this is being fixed?
     
    #3
    Jacob_D and mrmuhles like this.

  4. tehdeejus
    Eclair Dec 26, 2019

    #4
    Jacob_D likes this.

  5. PLBarton
    Cupcake Dec 26, 2019

    #5
    Jacob_D likes this.

  6. mrmuhles
    Froyo Dec 26, 2019

    mrmuhles , Dec 26, 2019 :
    I have been asking the same thing. Is there a way to revert back to Android 9? I am also sad they took away the 2 button navigation. I am not liking the gestures thing swiping from the side at all. Too many other apps have that and I have deleted emails on accident as well with not swiping correctly.
     
    #6
    Jacob_D likes this.

  7. Jacob_D
    Donut Dec 27, 2019

    Jacob_D , via OnePlus 6T , Dec 27, 2019 :
    I have this same issue!! lol I'm happy I'm not the only one having this issue. can we revert back to 9 till they fix this?
    hopefully they fix this soon.
     
    #7

  8. Jacob_D
    Donut Dec 27, 2019

    Jacob_D , via OnePlus 6T , Dec 27, 2019 :
    also, I use Google messages. I tried using another messages app, but it didn't work either. anyone have a messages app that does work? or are they all messed up?
     
    #8

  9. Y1547404682703
    Cupcake Dec 27, 2019

    Y1547404682703 , Dec 27, 2019 :
    I'm having the same issue since I updated this week. Please help! Or is there a way to revert to Android 9?
     
    #9

  10. mrmuhles
    Froyo Dec 27, 2019

    mrmuhles , Dec 27, 2019 :
    I was able to get the stock texting app that came with the OS to work. I'm not sure what, if any, setting I changed though to make it work. I tried a ton of little things.
     
    #10

  11. Jacob_D
    Donut Dec 27, 2019

    Jacob_D , via OnePlus 6T , Dec 27, 2019 :
    oh ok, let me try that out, thank you
     
    #11

  12. matt_ccre
    Ice Cream Sandwich Dec 28, 2019

    matt_ccre , via OnePlus 6T , Dec 28, 2019 :
    UPDATE: replaced the SIM card and the issues are resolved!

    Must be related to the change in the MAC address with the update... maybe?

    Regardless, stop into any Verizon store and ask to replace the SIM card - wait a few minutes ror initialization and test with an MMS before you leave.

    Hope this helps others!
     
    #12
    mrmuhles likes this.

  13. matt_ccre
    Ice Cream Sandwich Dec 28, 2019

    matt_ccre , via OnePlus 6T , Dec 28, 2019 :
    From @The120Plus:

    "I was experiencing this issue after the update as well. All my MMS messages were saying not available for download. I tried wiping the cache and resetting the APN settings. I uninstalled the Messages app and tested on the default messaging app. No luck. Finally though, I think I have found a fix. When I went into the APN settings for Verizon, I noticed that the MMS settings were blank. After I found this article (https://apn.gishan.net/en/apn/verizon/oneplus-6), I made the same adjustments to my APN settings and now everything is working fine, in both messaging apps."
     
    #13
    smittyg2008 and mrmuhles like this.

  14. K1547066502733
    Cupcake Dec 28, 2019

    K1547066502733 , Dec 28, 2019 :
    Same issue as others: not receiving texts and pics. Could send both. OnePlus 6T on Verizon.

    Your APN settings fixed issue for me. Thank you so much!!!
     
    #14
    mrmuhles and matt_ccre like this.

  15. mrmuhles
    Froyo Dec 28, 2019

    mrmuhles , Dec 28, 2019 :
    Where can I find these changes on the 6T? Not sure where to go to change the APN.
     
    #15

  16. matt_ccre
    Ice Cream Sandwich Dec 28, 2019

    matt_ccre , via OnePlus 6T , Dec 28, 2019 :
    Settings, WiFi and Internet, SIM and Network, SIM 1, Access Point Names...
     
    #16
    mrmuhles likes this.

  17. mrmuhles
    Froyo Dec 28, 2019

    mrmuhles , Dec 28, 2019 :
    Well. No luck for me changing the APN. Did Verizon charge you for the Sim card?
     
    #17

  18. matt_ccre
    Ice Cream Sandwich Dec 28, 2019

    matt_ccre , via OnePlus 6T , Dec 28, 2019 :


    mrmuhles

    Well. No luck for me changing the APN. Did Verizon charge you for the Sim card?​


    I went to a corporate Verizon store, not an agent store. No charge when you tell them there is a "problem with the service."
     
    #18
    ajaxx71 and mrmuhles like this.

  19. mrmuhles
    Froyo Dec 28, 2019

    mrmuhles , Dec 28, 2019 :
    Thank you. I'll try that and see what happens. I appreciate all the advice. Still sucks that we have to do this.
     
    #19
    ajaxx71 and matt_ccre like this.

  20. matt_ccre
    Ice Cream Sandwich Dec 28, 2019

    matt_ccre , via OnePlus 6T , Dec 28, 2019 :


    mrmuhles

    Thank you. I'll try that and see what happens. I appreciate all the advice. Still sucks that we have to do this.​


    Reference that you read on the OnePlus Community, XDA, and Reddit forums that SIM replacement seems to resolve this MMS/messaging problem on Verizon.

    Show the rep the error messages in the messaging apps to be sure. Once they saw the errors, there was no doubt. After replacement, test it with an MMS from them or someone you know before you leave. Within a few minutes you will know for sure.

    Day 2 and it's working fine, even after rebooting, so it appears to work.

    Good luck!
     
    #20
    mrmuhles likes this.

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Last replied by Chekuri Sreedhar

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