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[Submitted] Google pay payments don't work with one plus 8

  1. sam_1912
    Donut Jun 13, 2020

    sam_1912 , Jun 13, 2020 :
    Google pay at any POS machine doesn't work. It takes too long to process and even if the app shows a tick, the payment doesn't go through and the terminal doesn't make a sound.
     
    Last edited: Jul 27, 2020

    #1
  2. sam_1912
    Donut Jun 13, 2020

    sam_1912 , Jun 13, 2020 :
    I have tried multiple different stores and POS machines. They don't work with my oneplus 8,but work fine with my old oneplus 5 and my cards and other phones my family has.
     

    #2
    S1551431439629, Kartik2 and savvasfk like this.
  3. sam_1912
    Donut Jun 13, 2020

  4. Suhas Klkrn555
    OnePlus Bug Hunter Staff Member Jun 13, 2020

    Suhas Klkrn555 , Jun 13, 2020 :
    For analyzing this better we would need more details & to get this sorted out at the earliest, We've dropped you a personal message and would request you to respond to the same.

    Thanks & regards,
    Suhas.
     

    #4
  5. Georgeneo
    Cupcake Jun 13, 2020

    Georgeneo , Jun 13, 2020 :
    Hi tried taking public transport earlier and won't work for my oneplus 8 pro too. Please support and rectify asap.
     

    #5
    S1551431439629 likes this.
  6. savvasfk
    Cupcake Jun 13, 2020


    #6
  7. sam_1912
    Donut Jun 17, 2020


    #7
    iamjvni likes this.
  8. iamjvni
    Donut Jun 18, 2020

    iamjvni , via OnePlus 7 Pro , Jun 18, 2020 :
    I had this issue aswell with my unit and I use G Pay for public transport daily so that was a huge problem for me. Had some other issues too which is why I ended up returning my 8 Pro but still looking forward to buying one when there are no more issues so I hope this gets solved.
     

    #8
  9. smant83
    Cupcake Jun 18, 2020

  10. Ashu2462
    Cupcake Jun 19, 2020

    Ashu2462 , Jun 19, 2020 :
    Hi, I am also facing issues with NFC GPay payments I've tried in multiple retailers who had different terminals but same issue occured. When trying to pay it appears to have gone through (shows the blue tick) but nothing happens on the terminal and then the phone tries to pay again but the same issue is repeated. Blue tick shows but nothing happena the payment isn't processed
     

    #10
    iamjvni likes this.
  11. andrewd71
    Froyo Jun 19, 2020

    andrewd71 , Jun 19, 2020 :
    Got my OnePlus 8 yesterday and set up Google Pay. Tried using it today at a local store (Tesco) and it didn't work, had to use my card instead. Set up of the app seems ok, the card is registered and ready to use. When you hold the phone to the terminal it takes a number of seconds for the blue tick to appear by which time the terminal doesn't process the payment.
     

    #11
    savvasfk and iamjvni like this.
  12. sam_1912
    Donut Jun 20, 2020

    sam_1912 , Jun 20, 2020 :
    This is exactly what happens with me
     

    #12
    andrewd71 likes this.
  13. danielhendrie
    Cupcake Jul 7, 2020

    danielhendrie , via OnePlus 8 , Jul 7, 2020 :
    Same issue here, One Plus 8, NFC symbol spins and gives a green tick, several times, but never actually goes through with the card reader.

    Particular issue with London public transport card readers.
     

    #13
    mradz350 and sam_1912 like this.
  14. Ashu2462
    Cupcake Jul 13, 2020


    #14
  15. Denistheman
    Cupcake Jul 21, 2020

    Denistheman , Jul 21, 2020 :
    I have the same problem, Google pay does not work in Russia on my global version. POS terminals do not read the card, even when the application indicates that the payment has passed.
     

    #15
  16. letsgo
    Cupcake Jul 26, 2020

    letsgo , Jul 26, 2020 :
    I've also got this exact issue on Oneplus 8 128GB, UK unlocked purchase.

    I hold the phone to the PDQ (any PDQ) and the circle spins for about 10 seconds, then the blue tick appears on Gpay, then the PDQ says declined. Doesn't matter what card I'm using in Gpay.

    Please can OP provide an update? At least to say if this is a hardware or software issue. If its hardware then I know to get it replaced.

    Running latest version of Android 10.5.9
     

    #16
  17. andrewd71
    Froyo Jul 29, 2020

    andrewd71 , Jul 29, 2020 :
    Any update OnePlus? Surely you've been aware of this issue long enough to at least acknowledge it and be working on a fix (assuming it's software rather than hardware related)?
     

    #17
  18. Gokuza
    Cupcake Jul 30, 2020

    Gokuza , Jul 30, 2020 :
    Fix this ASAP! Going to shop and beeing unable to pay using NFC in new flagship smartphone is extremely annoying!
     

    #18
  19. PatElliott
    Cupcake Aug 7, 2020

    PatElliott , Aug 7, 2020 :
    NFC not working and phone not of merchantable quality. OP8 is going back in exchange for a Samsung.
     

    #19
  20. Ashu2462
    Cupcake Aug 21, 2020


    #20