Google photos stabilize video unable to save via OnePlus 7T

  1. utkarsh_14
    Froyo Jan 14, 2020

  2. maortrol
    Honeycomb Jan 14, 2020

    maortrol , Jan 14, 2020 :
    I'm on OxygenOS 10.0.7, and have Google Photos v4.34.0.289137543 installed (everything in Spanish).

    After taking a video, if I open it with Google Photos, stabilize it, and try to save a copy, it says "Saving video" but then it shows an error "Changes can not be saved".
    I've tried to wipe Photos app cache, wipe data, even uninstalling updates and tried older versions of Google Photos, and the error is still the same.
    Nevertheless, I was able to do this in OxygenOS 10.0.6 with no problems at all, so I assume that it must be a bug on OOS 10.0.7.
    I also could test this in a OnePlus 5T (with Android Pie) and in a OnePlus 6T (with Android 10) and in both the stabilization and save of the video worked correctly.

  3. utkarsh_14
    Froyo Jan 14, 2020

    utkarsh_14 , via OnePlus 7T , Jan 14, 2020 :
    Yes, Bro it is a bug, Hope OnePlus team fix it asap.

  4. pablofg1978
    Nougat Head Moderator Jan 14, 2020

    pablofg1978 , Jan 14, 2020 :
    This is a community forum, not support.
    Report your issues directly to OnePlus here Https://forums.oneplus.com/feedback
    Or contact Google photos developers through the playstore

  5. mamakawama
    Cupcake Apr 4, 2020

    mamakawama , Apr 4, 2020 :
    Name of this forum, literally, OnePlus 7T General Support.
    What a pointless admonition from an Assistant Head Moderator. OP learned that it is indeed a bug, as did I. Also, I hope that recommending anyone attempt to affect a positive outcome by contacting Google devs is just sarcasm. That is an effort in futility.

    maortrol likes this.
  6. pablofg1978
    Nougat Head Moderator Apr 4, 2020

    pablofg1978 , Apr 4, 2020 :
    Community forum support, not official support. There is no staff here to answer, only users. Nobody here will "check it and resolve it" like you ask.

  7. work2survive
    Cupcake Apr 25, 2020

    work2survive , Apr 25, 2020 :
    Is something related of how the one plus encodes the video, processing the video with another app, for example minimal trim with App Adobe clip, then wasn't a problem to stabilize and save the video, but yes is a bug, hope gets fixed soon.

  8. G_Marcos_Pezzotti_jfJo
    Cupcake May 18, 2020

  9. G_Marcos_Pezzotti_jfJo
    Cupcake May 19, 2020

    G_Marcos_Pezzotti_jfJo , May 19, 2020 :
    Ok, if I delete the videos from the device and download them again, it lets me save them after eeitting. hope this helps!

  10. Diogommalves
    Cupcake May 31, 2020 at 4:51 PM