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Google Play Movies app doesn't show video, only audio

  1. js2k2003
    Froyo May 16, 2019

    js2k2003 , May 16, 2019 :
    just bought the 7 Pro today. Google Play Movies app doesn't show the video, only audio. works fine on my 6T. what's going on?
     

    #1
    G_Jack_Isaacs_Xfdh likes this.
  2. sxegti
    Froyo May 16, 2019

    sxegti , May 16, 2019 :
    I just tested on my T-Mobile 7 PRO and it played a video. did you download or stream the video? I tested with Spiderman homecoming.
     

    #2
  3. js2k2003
    Froyo May 16, 2019

    js2k2003 , May 16, 2019 :
    stream.
     

    #3
  4. sxegti
    Froyo May 16, 2019

    sxegti , May 16, 2019 :
    I streamed it as well. maybe try reinstalling the app?
     

    #4
  5. js2k2003
    Froyo May 16, 2019

    js2k2003 , May 16, 2019 :
    already tried that. can you confirm you're using Google Play Movies app to play the video?
     

    #5
  6. sxegti
    Froyo May 16, 2019

    sxegti , May 16, 2019 :
    yes I was.
     

    #6
  7. KeepTransisting
    The Lab - OnePlus 7 Pro Reviewer May 16, 2019


    #7
  8. js2k2003
    Froyo May 16, 2019

    js2k2003 , May 16, 2019 :
    no. the audio comes out from the phone. there is no video.
     

    #8
  9. js2k2003
    Froyo May 16, 2019

    js2k2003 , May 16, 2019 :
    it works now. I went to sleep, woke up and tried it again and it works. strange.
     

    #9
  10. PrabhatNagpal
    Eclair May 19, 2019


    #10
  11. tekeshi
    Cupcake May 29, 2019

    tekeshi , May 29, 2019 :
    when night mode is enabled it will not show video and play audio. turn off night mode...
     

    #11
  12. js2k2003
    Froyo May 29, 2019

    js2k2003 , May 29, 2019 :
    nice discovery, sounds like a bug. I'm returning my phone tomorrow due to ghost touch and dead zone issues.
     

    #12
    tekeshi likes this.
  13. L1561946502435
    Cupcake Aug 11, 2019

    L1561946502435 , Aug 11, 2019 :
    Same issue here. Will not play Google play movies or Netflix through HDMI wired connection. I can play YouTube videos just not movie content. I do not have internet at my home due to it but not being available. Worked before on my Samsung note 8. Works fine on my wife's Samsung s9 plus.
     

    #13