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Google Play not working

  1. hushensavani
    Ice Cream Sandwich Apr 19, 2016

    hushensavani , Apr 19, 2016 :
    Hi,
    My friend just purchased a OnePlus 2 device. After first boot, unable to login to Google Account. Facing following problem,

    [​IMG]

    Please help on this ASAP.

    Thanks.
     

    #1
  2. zaak00
    Gingerbread Apr 19, 2016

    zaak00 , Apr 19, 2016 :
    Apparently he/she bought a used phone. You need to log in with previous owners Google account to unlock it. That is to prevent using stolen devices :).

    The previous user did not first remove his/her Google account from the phone before factory reseting the phone.
     

    #2
  3. Maximus Decimus Meridius
    Moderator Moderator Apr 19, 2016

    Maximus Decimus Meridius , Apr 19, 2016 :
    Obviously should contact the seller. He(she) might undo this online/remotely. Not sure. But contact the seller first... :S

    And keep us (the forum) posted on this issue
     

    #3
  4. cedalone
    Jelly Bean Apr 19, 2016

    cedalone , Apr 19, 2016 :
    Boot into recovery (power+vol down when booting the phone) then do a factory reset, maybe this can help.
     

    #4
  5. cedalone
    Jelly Bean Apr 19, 2016

    cedalone , Apr 19, 2016 :
    See upper, maybe a factory reset via recovery....
     

    #5