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Google TV remote app keeps closing

  1. samw5
    Eclair Jan 19, 2022

    samw5 , Jan 19, 2022 :
    C40 build. When trying to connect to my Sony Android TV the Google TV app simply closes for the most part.

    I've had it connect a handful of time but overall it's not useable.

    Anyone else having the issue?
     

    #1
  2. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 19, 2022

    Dresa91 , Jan 19, 2022 :
    what Google TV version are you using?
     

    #2
  3. samw5
    Eclair Jan 19, 2022


    #3
  4. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 19, 2022

    Dresa91 , Jan 19, 2022 :
    Did you clear cache and storage of the app?
     

    #4
  5. samw5
    Eclair Jan 19, 2022

    samw5 , Jan 19, 2022 :
    Yup does the same thing afterwards...
    It also does this with my Google TV stick.
     

    #5
  6. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 19, 2022

    Dresa91 , Jan 19, 2022 :
    Did you already contact Google support?
     

    #6
  7. Venky61
    OnePlus TV Expert Community Expert Jan 20, 2022

    Venky61 , Jan 20, 2022 :
    Had same issue. Clearing Data of Google TV app solved the issue.
     

    #7
    Dresa91 likes this.
  8. samw5
    Eclair Jan 21, 2022


    #8
  9. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 21, 2022

    Dresa91 , Jan 21, 2022 :
    What about the storage of the Google TV app? Did you also clear it?
     

    #9
  10. samw5
    Eclair Jan 21, 2022

    samw5 , Jan 21, 2022 :
    Did not try to clear the storage on the Android TV... Are you suggesting a factory reset? That's gonna be wayyyy too much work to get the remote to work.
     

    #10
  11. Venky61
    OnePlus TV Expert Community Expert Jan 26, 2022

    Venky61 , Jan 26, 2022 :
    I think the app does have a problem with A12 or the OOS12. It does crash often.
    One alternative I found is to operate the Remote from the Google Home App, it's listed inside Device's control. I find that working without crashes somehow. You can give it a try till this gets resolved.
     

    #11
  12. samw5
    Eclair Jan 26, 2022

    samw5 , Jan 26, 2022 :
    Tried that too with similar results. It actually just closes the remote and returns to the main Google Home screen.
    I also updated to c44. Issue remains.
     

    #12
  13. samw5
    Eclair Feb 13, 2022

    samw5 , Feb 13, 2022 :
    Seems to happen less when Bluetooth is turned off if this makes a difference.
     

    #13