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Third Party Software GooglePay Not working after update to 10.3.2

  1. bhrgvr
    Donut Mar 3, 2020

    bhrgvr , Mar 3, 2020 :
    Hey Folks...

    Posting here after a long time.
    got the 10.3.2 on my 6T and google pay stopped working after that. I reformatted the phone but did not help. Anyone else facing this issue?

    Regards
    Rajat Bhargava
     

    #1
    MricOneplus likes this.
  2. MricOneplus
    Donut Apr 13, 2020


    #2
  3. Caoimhín
    OnePlus 9 Series Expert Community Expert Apr 14, 2020

    Caoimhín , via OnePlus 6T , Apr 14, 2020 :
    Update you Google Pay apps to the latest version, there are 2,one is international the other, known previously as Tez, is for India only.

    Also try the following if your phone is NOT a converted USA TMobile carrier version.

    Clear the App info Cache and App info Storage for all 4 items

    Google Playstore
    Google Play services
    Google Services Framework (Search in Setting for this)
    Google App
    Google Pay app, do both if there are more than one, India version and International.

    Restart the phone.

    It may take a while for Google to rebuild its services Playstore etc.

    Go through at least one full charge cycle from less than 50% Battery to give it time to do that.

    See if this rectifies the Playstore issue.

    You can then try to update your Google Play System Update in Setting, if there is one available in Settings, Security & Lockscreen
     

    #3
  4. MricOneplus
    Donut Apr 14, 2020

    MricOneplus , Apr 14, 2020 :
    im in France
    im using the version of GooglePay download on the French version Google Play
     

    #4
  5. Caoimhín
    OnePlus 9 Series Expert Community Expert Apr 14, 2020

    Caoimhín , via OnePlus 6T , Apr 14, 2020 :
    You will only have one GPay app installed. India has 2, that's why I mentioned it. Try what I mentioned above, as I said it can take a short while for Google apps and services to refresh themselves once done. Let us know how you get on
     

    #5
  6. MricOneplus
    Donut Apr 14, 2020

    MricOneplus , Apr 14, 2020 :
    I ve got only one app Google pay
    and I tried record my cb on GooglePay on an other smartphone , my old Huawei and it works directly

    so the problem is coming from the smartphone oneplus6

    not from GooglePay
    not from the bank
     

    #6
  7. Caoimhín
    OnePlus 9 Series Expert Community Expert Apr 14, 2020

    Caoimhín , via OnePlus 6T , Apr 14, 2020 :
    It's your Google pay app on the phone. If you do a search in the forum here, you will find many had similar issues and fixed it by using the steps above. It's up to you if you want to try the steps I mentioned.

    It's NOT the phone. It's the Google software, and the apps are all interlinked, it's the way Google operates, search it online. Not hard to find.

    No one from OnePlus monitors this forum we are all users here.

    If you want you can contact OnePlus support directly for more information on your issue. Scroll down the page for contact/chat details.

    https://www.oneplus.com/support
     

    #7
  8. MricOneplus
    Donut Apr 14, 2020

    MricOneplus , Apr 14, 2020 :
    the fact is when it's working with my Credit card +GooglePay +Huawei

    when I tried credit card +GooglePay +oneplus6= it's not Working even it's Google
    my thinking is it's coming from the phone
     

    #8
  9. Caoimhín
    OnePlus 9 Series Expert Community Expert Apr 14, 2020

    Caoimhín , via OnePlus 6T , Apr 14, 2020 :
    Yes, the GPay software on the phone is broken, and the steps above are a suggestion to fix that GPay software.
     

    #9
  10. MricOneplus
    Donut Apr 14, 2020


    #10
  11. Caoimhín
    OnePlus 9 Series Expert Community Expert Apr 14, 2020

    Caoimhín , via OnePlus 6T , Apr 14, 2020 :
    [e]2b06[/e]️[e]2b06[/e]️[e]2b06[/e]️ It's post #2 in this thread. Scroll up this thread about 7 posts, it's right there. [e]2b06[/e]️[e]2b06[/e]️[e]2b06[/e]️ 🙄🙄
     

    #11
  12. MricOneplus
    Donut Apr 16, 2020

    MricOneplus , Apr 16, 2020 :
    I erase the cache in the 4 app
    - Google pay
    - Google
    - Google play
    - framework Google

    still not working
     

    #12
  13. Caoimhín
    OnePlus 9 Series Expert Community Expert Apr 16, 2020

    Caoimhín , via OnePlus 6T , Apr 16, 2020 :
    Did you also Erase the Storage as you must do both as I mentioned. Not just the cache
     

    #13
  14. MricOneplus
    Donut Apr 16, 2020


    #14
  15. Caoimhín
    OnePlus 9 Series Expert Community Expert Apr 16, 2020

    Caoimhín , via OnePlus 6T , Apr 16, 2020 :
    Unusual, that usually fixes the issue. Did you buy the phone second hand by any chance. If so, its possible it may be an Converted TMobile version.

    You can contact OnePlus support directly for more information on your issue. Scroll down the page for contact/chat details.

    https://www.oneplus.com/support
     

    #15
  16. MricOneplus
    Donut Apr 17, 2020

    MricOneplus , Apr 17, 2020 :
    no it s my phone From the beginning
    I was paying with Googlepay every time before

    I just received my new Credit card , the other one was expired.
    I wanted to put the new one, and since the 1st of march
    I didn't succeed

    with the erase of the 4 app
    I lose an other card who was recorded in Google pay

    so now on my oneplus6 I miss 2 cards in GooglePay

    i tried on my old Huawei, and 2 cards are working good, I succeed to add on GooglePay on my Huawei.

    but when I tried on my oneplus6, refuse
    I accept the conditions but I don't I have the part to validate my phone number to add my card on GooglePay on my oneplus6.

    so the problem is GooglePay Fortuneo card on oneplus6
    GooglePay Max card on oneplus6
    both are working on Huawei GooglePay

    but GooglePay révolut card on oneplus6 is still working
    so the problem is oneplus6 and ( fortuneo , max bank)
     

    #16
  17. bhrgvr
    Donut Apr 18, 2020

    bhrgvr , via OnePlus 6T , Apr 18, 2020 :
    Clear the App info Cache and App info Storage for all 4 items

    Google Playstore
    Google Play services
    Google Services Framework (Search in Setting for this)
    Google App
    Google Pay app, do both if there are more than one, India version and International.

    Restart the phone.

    this fixed my issue...
     

    #17
    MricOneplus and Caoimhín like this.
  18. MricOneplus
    Donut Apr 23, 2020


    #18
  19. MricOneplus
    Donut Apr 26, 2020

    MricOneplus , Apr 26, 2020 :
    the problem is coming from the oneplus6 cause I can add GooglePay nfc with my card on a Huawei phone

    so don't know what to do
    and I erase data and cache From the 4 app like u said
     

    #19
  20. Caoimhín
    OnePlus 9 Series Expert Community Expert Apr 26, 2020

    Caoimhín , via OnePlus 6T , Apr 26, 2020 :
    contact OnePlus support directly for more information on your issue. Scroll down the page for contact/chat details.

    https://www.oneplus.com/support
     

    #20
    MricOneplus likes this.