Got a question? We are here for the OnePlus 7T Series AMA. via OnePlus 6

  1. Dancoman
    Eclair Nov 4, 2019

    Dancoman , via OnePlus 6 , Nov 4, 2019 :
    hello one question about photos on oneplus7t. are photos any better that on oneplus6? How is Quality compare to Galasy s10, iplus11, Huawei p30 pro?

    thank you

  2. A1569634075556
    Eclair Nov 4, 2019

    A1569634075556 , Nov 4, 2019 :
    long press on photos in gallary and the photos are selected and then you can share them with whatsup

  3. Vger2
    Cupcake Nov 4, 2019

    Vger2 , Nov 4, 2019 :
    Have a question on my Oneplus 7T.
    I have it setup with finger print and face id security. I initially set it up with finger print security login and whenever the screen timed out and went dark I would either touch screen or double tap to wake screen and unlock with finger print.
    Now when I set up finger print & face I'd, the screen goes dark sometimes and will not wake up with double tap or touching screen. I have to press the Power button to wake.
    Is there a setting that I'm missing to address this intermittent issue?

    Durgeshwarde likes this.
  4. A1569634075556
    Eclair Nov 4, 2019

    A1569634075556 , Nov 4, 2019 :
    hai friends,
    Can't I edit call details of a contact from call history ?

    This can be done with other phones.

    This is a very basic feature.
    can't this issue be fixed by oneplus7t team?
    Thanks in advance

  5. Vger2
    Cupcake Nov 4, 2019

    Vger2 , Nov 4, 2019 :
    How do I get my Oneplus 7T to show text history in the call log.
    At the moment, when I open up Phone History, it only shows call history no text history.

  6. A1569634075556
    Eclair Nov 4, 2019

    A1569634075556 , Nov 4, 2019 :
    i have one more question.
    i have received 5 phone messages from a single contact
    now i have to send those 5 phone messages to another contact.
    i am not able to send them in my oneplus7t.
    Anybody can advise on this issue?
    This feature is also very simple one which we find in other phones
    what oneplus7t team?

  7. L1572409494034
    Cupcake Nov 5, 2019

    L1572409494034 , Nov 5, 2019 :
    Hi @Zed Z.

    I bought the OnePlus 7t about two weeks ago and I am facing some issues with Google Photos. When i migrated from my OnePlus 2 to OnePlus 3, the transition was seamless. i didn't even need my now-spoilt OnePlus 2 to initiate the backup--Google took care of it.

    However, it's not been so simple on my OnePlus 7t. My photos aren't loading and it's stuck on the "getting your photos" screen. However, the photos are backed up and if I check on another device, like my laptop or on photos.google.com, I can see them.

    It's only on the Photos and Gallery app of the OnePlus 7t that they aren't appearing as they should. i recently did a Factory reset, but that hasn't solved the problem either.

    could you please guide me on how to resolve this?

  8. K1572925171032
    Cupcake Nov 5, 2019

    K1572925171032 , Nov 5, 2019 :
    Google Chrome and Android System web view are seen installing for days now and unable to kill the process after restarting the device. Please advise

  9. Naveen_M_Kumar
    Cupcake Nov 5, 2019

    Naveen_M_Kumar , Nov 5, 2019 :
    Hi Team,
    Any plans for adding Soccer scores card just like the Cricket Score card that's already available under the life services section. It would be good in the next OxygenOS update..

    W1569673606175 likes this.
  10. mohanishbonde
    Cupcake Nov 5, 2019

    mohanishbonde , Nov 5, 2019 :
    The wrap charging is not supporting after the recent update.

    can you please fix this or let us know how we can again use the wrap charging

  11. A1569634075556
    Eclair Nov 5, 2019

    A1569634075556 , Nov 5, 2019 :
    hai every body
    my phone is oneplus7t.
    the camera photos, or any other photos/videos qwality is very very poor.
    even flash is not working.
    Can the company people fix all these issues?Purchasing oneplus7t is nothing but purchasing a big bundle of problems?
    i request the company team to fix the issues which I have posted. Thanks in advance

    Even the less value smart phones are working very nicely.

    D1572406744864 likes this.
  12. R1571501484057
    Cupcake Nov 5, 2019

    R1571501484057 , Nov 5, 2019 :
    Hi. I just bought my OnePlus 7T. My earphones with Jack were working perfectly fine but in this phone the mic of my earphones are not working. I can hear other person on a call but they can't hear me. How can I solve this problem?

  13. sarfrazanwar
    Cupcake Nov 5, 2019

    sarfrazanwar , Nov 5, 2019 :
    The Battery Draining issue is huge, even while Idle or just reading it drops like I am doing some huge task. This has to be fixed.
    @Raymond Z.
    @Zake Z.
    @Zed Z.
    @Bain B.

    View attachment 1174791

    For the Camera, there are major problems with edge detection and colour tone management. I have this picture taken in broad daylight with main camera can't even think What happened to the Camera.


    I hope these issues will be fixed.

  14. ishanbhagwate29
    Cupcake Nov 5, 2019

    ishanbhagwate29 , Nov 5, 2019 :
    Earlier when I bought the device I used to get good 6-7.5 hrs of SOT but from last few days after the latest update SOT has decreased alot. It has now come down to around 5hrs even on 60hz !

    Anyone else experiencing same issue?


  15. Q1572965171966
    Cupcake Nov 5, 2019

    Q1572965171966 , Nov 5, 2019 :
    hi not able to call using Contacts after updation. It says " You have disabled a required permission"

  16. N1572965773533
    Cupcake Nov 5, 2019

    N1572965773533 , Nov 5, 2019 :
    not sure why , I am having my oneplus responding too slow from past 3 days. this is first one plus experience. so far it was very good I am concerned now ...

  17. E1572714187057
    Cupcake Nov 5, 2019

  18. Sumit_Mangukiya
    Donut Nov 5, 2019

  19. G_Swati_Dhanwate_uuNY
    Cupcake Nov 5, 2019

    Durgeshwarde likes this.
  20. E1572974971691
    Cupcake Nov 5, 2019

    E1572974971691 , Nov 5, 2019 :
    Call of duty mobile crashes....the game stops and screen turns black .What could be the problem?