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Got a question? We are here for the OnePlus 7T Series AMA.

  1. D1572406744864
    Cupcake Nov 8, 2019

    D1572406744864 , Nov 8, 2019 :
    agree even i am not happy with picture quality of one plus 7t very very we will get better quality in 10 k phone why spent 38 k don't know.
     

  2. Q1571758045327
    Cupcake Nov 8, 2019

    Q1571758045327 , Nov 8, 2019 :
    hi,
    the serial number for my oneplus7t phone shown in the OnePlus care app is different from that shown in the about phone inside the phone
    can you please let me know will this be an issue?
    Thanks,
    -Anudeep
     

  3. Hananie
    Eclair Nov 8, 2019

    Last edited: Nov 11, 2019 at 4:28 PM

  4. D1572406744864
    Cupcake Nov 8, 2019

    D1572406744864 , Nov 8, 2019 :
    i am facing finger print scanner issue many time i need to press power button to scan my fingerprints as it doesn't appear after taping on screen also..
     

  5. ShubinDongre
    Froyo Nov 8, 2019

    ShubinDongre , Nov 8, 2019 :
    Hi,

    Thank you for the post, May I know why we don't get 2K & 4K Option in Youtube for Oneplus 7T?

    Br
    Shubin
     

    P1570193820451 likes this.
  6. bdobbelaar
    Donut Nov 8, 2019

    bdobbelaar , Nov 8, 2019 :
    I want to order the 7t pro but I can't find it on the website , why? (in the US)
     

  7. MuhammedNaveed
    Cupcake Nov 8, 2019


  8. N1570891859174
    Cupcake Nov 8, 2019

    N1570891859174 , Nov 8, 2019 :
    selfie pictures during night are not clear.selfie pictures of Snapchat with this phn are also not clear
     

  9. E1572956121249
    Cupcake Nov 8, 2019

    E1572956121249 , Nov 8, 2019 :
    hi. i want to ask. why the 7t use a lot of system storage. mine was 29gb. is it normal for the 7t users. can explain a bit?
     

  10. Z1573193955321
    Cupcake Nov 8, 2019

    Z1573193955321 , Nov 8, 2019 :
    I found pocket mode to be of great help in one plus 6 .I upgraded to OnePlus 7t pro McLaren edition but pocket mode is missing from this phone

    it was biggest disappointment for me .Any chance whether pocket mode will be introduced or not??
     

  11. Z1573197109934
    Cupcake Nov 8, 2019


  12. B1571062806517
    Donut Nov 8, 2019


  13. Z1573193955321
    Cupcake Nov 8, 2019

    Z1573193955321 , Nov 8, 2019 :
    Hi Raymond

    There have been various issues with my new OnePlus 7t pro McLaren edition
    I am writing about the problems over here give me some insight about the same please

    first and foremost there is no pocket mode ,I felt that it was the best thing in one plus series

    secondly fingerprint is not working properly once the screen is off fingerprint option comes only after I press the power button even after tapping the screen there is no effect

    Third problem is when I am on video call on WhatsApp the app is not working .Till video call is going on I can't access any chats or media on WhatsApp

    Fourth problem is also regarding to video call only during video calling if I am surfing Facebook or any other site the media is not showing over there and white screen comes on

    kindly tell me what is the core problem and how can I fix it or there will be any fixes by one plus
     

  14. R1573144548475
    Cupcake Nov 9, 2019

    R1573144548475 , Nov 9, 2019 :
    hi buddy,
    I have same unit like yours, for me fingerprint works fine, even if I double tap, or pickup phone it comes up.
    go to settings and search this option in lockscreen settings.
     

    Z1573193955321 likes this.
  15. Z1573193955321
    Cupcake Nov 9, 2019

    Z1573193955321 , Nov 9, 2019 :
    Yup now it works fine there is an option tap on the screen to wake up fingerprint
    thanks for the advice buddy [e]1f44d[/e][e]1f44d[/e]
     

    R1573144548475 likes this.
  16. Dhaneshwer
    Cupcake Nov 9, 2019

    Dhaneshwer , Nov 9, 2019 :
    @Zed Z. @Raymond Z.
    What are all the differences between the OnePlus 7T global variant and the Chinese variant. Cause I've got the phone from Singapore in the Chinese box with Oxygen OS in it.
     

  17. Vger2
    Cupcake Nov 9, 2019

    Vger2 , Nov 9, 2019 :
    Recently purchased a OnePlus 7T for use on AT&T network. Phone is working great besides a few software issues that have been resolved with latest update.
    I'm still having an issue with Phone History Log. For some reason the log is NOT showing me any Text history, only phone call history. Am I missing a setting to fix this or is it an AT&T issue. Thanks
     

  18. V1573346186177
    Cupcake Nov 10, 2019


  19. T1571390029831
    Cupcake Nov 13, 2019 at 7:07 PM

    T1571390029831 , Nov 13, 2019 at 7:07 PM :
    I guess the bugis on your device only. Mine is showing correctly
    1573672049024.jpg
     

  20. I1541919008502
    Cupcake Nov 14, 2019 at 5:01 PM

    I1541919008502 , Nov 14, 2019 at 5:01 PM :
    please impore the always on display sensors because I have used op6t in that phone even we don't touch the phone only when we put our hand near display,it's always show the time and notification.but it's not happened with op7t when you completely lift then it ll show the time.please improve via software update.
     

    D1572406744864 likes this.