Got a question? We are here for the OnePlus 7T Series AMA.

  1. S1570002187620
    Cupcake Oct 12, 2019

    S1570002187620 , Oct 12, 2019 :
    my onePlus 7T got heated in just one hour. I am just using Flipkart and Amazon app.?
    I bought the phone on 4 October 2019.
    please help me in this regard.

  2. Grownunda
    Donut Oct 12, 2019

    Grownunda , Oct 12, 2019 :
    @Raymond Z. - OnePlus 7T Series Product Manager (Hardware)
    @Zake Z. - OnePlus 7T Series Image Product Manager
    @Zed Z. - OnePlus 7T Series Product Manager (Software)
    @Bain B. from our E-commerce team

    i've seen this question here already, but i have to mention it once more to convince the Oneplus Team to new offer in the EU (Germany in my case).

    Please tell us why you are not offering the oneplus 7t with 256GB in Europe (Germany).
    With this great camera and video possibilities 128GB is a to small amount of memory for me.
    I'd love to get the 7T with 256 GB in germany.
    Please add it to your EU shop for all of us which need more memory!

    Thanks a lot!

    guanyu210379 and SeveralMinus like this.
  3. G_Rotem_Rivnik_fKZe
    Cupcake Oct 12, 2019

    G_Rotem_Rivnik_fKZe , Oct 12, 2019 :
    hi.can i use with the 30t watt charger fron the oneplus 7t pro on the regular oneplus7 pro? and if i can will it charge faster?

  4. David Y.
    OxygenOS Staff Member Oct 12, 2019

    David Y. , Oct 12, 2019 :

    mojoyoyo77 likes this.
  5. Wonderwoman13
    KitKat Oct 12, 2019

    Wonderwoman13 , Oct 12, 2019 :
    Lately, had been looking out for a good third party app for the notification thingy (which stays always on).
    Will try this app, thanks!

    Aakash360 likes this.
  6. Batman360
    OnePlus Accessory Tester Oct 12, 2019

    Batman360 , via OnePlus 7 Pro Nebula Blue , Oct 12, 2019 :
    Try the app and you won't be disappointed ...the guy who developed the app, update it regularly so as to minimise the battery usage due to always on, and by checking my battery stats it just uses 2-3% of my battery so it amazing, also i guess you will have to pay ₹75 for a non-ad version. It is totally worth it.

    Wonderwoman13 likes this.
  7. Y1570638077618
    Cupcake Oct 12, 2019

    Y1570638077618 , Oct 12, 2019 :
    Zed Z. Raymond Z.

    I'm having issues with the display ratio in landscape mode in some apps.
    especially YouTube in landscape mode . when I scroll down the display near the notch is producing glitches and is not using that space of the screen. I would like to know if its a
    software bug or do I have a defective device or is it a bug from YouTube's side that they haven't optimised it from 7t screens?!.

    Last edited: Oct 12, 2019

    D1570728025362 likes this.
  8. Ankit@21
    Cupcake Oct 12, 2019

    Ankit@21 , Oct 12, 2019 :
    Hello There I just bought OnePlus 7t on Monday it's has been 5 days and now I just came to know that one speaker is workin and down ones is not ? y is that happening and while watching the video in full screen mode how should I go back ?

  9. somz4u
    Eclair Oct 12, 2019

    somz4u , Oct 12, 2019 :
    same issue bro.. you will face similar glitches on fee games if you're a gamer..wierd thing is why OnePlus is so hush about this?

  10. O1557731057562
    Donut Oct 12, 2019

    O1557731057562 , Oct 12, 2019 :
    hello everyone, my question is about the purchase of OP7T: can I give my OP6T back in exchange of the new One? thanks you all for taking time and answer me,
    have a nice day!

  11. jaigurudev1404@g , via OnePlus 6 Midnight Black , Oct 12, 2019 :
    Manu j... Are you sleeping for one plus 6.... Back to back updates for op 7... Since 4 sep almost 38 days no update for op 6 series... Still working on andorid 10 for op 6 ... Still a big question for you guys.... Are u capable to. Provide systematically updates for all series..... All problems for op 6.... Rather its QA problem or bugs problem or anything....
    I know after reading my post one plus fane boys say keep calm an wait....
    For all those.. Why we wait.... One plus is not a small brand now.. There brand value... Market size increase day by day... They compete with Google pixel, Samsung, Nokia.... Its disgusting thing you did with all op 6 users..... As your origin Chinese version u provide hydrogen os 10 what about oxygen os.... IF you make bug free os for Chinese why not for us.... Fan boys have blind love for you but as 6 user i only Wana scold you guys...... Third class service....
    Settle down

  12. sayank98
    Donut Oct 12, 2019

    sayank98 , Oct 12, 2019 :
    please make the contact picture full screen in case of incoming call !!! it will be better ....

  13. O1557731057562
    Donut Oct 12, 2019

    O1557731057562 , Oct 12, 2019 :
    I found the same speakers problem on my OP6T. well, it is made on purpose that only one works. If u want to use the second speaker you should root the device then, but I wouldn't dare since the sound it's very nice with One speaker only.

  14. M1543815086134 likes this.
  15. Tech221
    Donut Oct 12, 2019

    Tech221 , via OnePlus 7T , Oct 12, 2019 :
    @Zed Z. Dear Sir, this isn't a complain. Rather a heartfelt question and an earnest request.
    The moto is "Never Settle", and boy have you all inspired us to embrace this philosophy by heart. OnePlus products are fantastic pieces of hardware. Truly amazing. I own the 7t and bullets wireless 1. Superb hardware. Thank you for crafting such amazing ideas into life.
    However, driven by the philosophy of 'Never Settle', I ask you this.
    Why does OnePlus phones get only 2 years of software upgrade?
    Don't get me wrong, compared to other companies, you're doing great. Way better software, and update timeline transparency. However, OnePlus devices nowadays cost several thousands of rupees. Nearing and crossing ₹50000. Allow me to point out something you already know.
    At or around this price range, Google and Apple are providing their phones these days. Close to or equally powerful hardware. Although there are a few compromises.
    But GOOGLE is providing Android version updates for 3 years ATLEAST.
    Apple supports their phones for 5 long years.
    I'm not expecting a 5 year support from you. But at this price, you can at least provide what Google is providing. 3 years. A device costing upwards of ₹35000 which is only supported for 2 years of software upgrades, with a moto of 'Never Settle' seems odd doesn't it? It seems we are settling on the software front, for great hardware.
    Anyone who knows technology would tell you: crappy hardware can be brought back to life with extraordinary software, but a superb hardware without software support can only do so much. It "SETTLES".
    We are spending ₹40000 and ₹50000 on phones that are going to get outdated in just 2 years. That's going to be a tough sell down the line. Please increase the software upgrade window to 36 months if at all possible. You've taught us to never settle. Hope you'll help us achieve that goal.

  16. UnicornZ
    Honeycomb Oct 12, 2019

  17. X1570638643982
    Cupcake Oct 12, 2019

    Brydges81 likes this.
  18. Bharanivijay
    Honeycomb Oct 12, 2019

    Bharanivijay , Oct 12, 2019 :
    @Raymond Z.
    Does the 7T and 7T pro share the same vibration motor. I see reviewers telling 7T's haptics are not as good as the 7(T) pro. What is the difference between the vibration motors used in the 7T and 7T pro according to you ?
    Last edited: Oct 12, 2019

  19. harsha_huilgol
    Cupcake Oct 12, 2019

    harsha_huilgol , Oct 12, 2019 :
    The pics taken in OnePlus 7T are really good. however when I open the gallery innother apps like WhatsApp or Instagram the gallery looks totally blurry and it's hard to choose a pic.. attaching image of how it looks


    Q1570538165191 likes this.
  20. Y1570638077618
    Cupcake Oct 12, 2019

    Y1570638077618 , via OnePlus 7T , Oct 12, 2019 :
    found some issues while gaming too ,hope they can fix this through a software update!

    I1582944445150 likes this.