3
+++ great experience: oneplus repair service +++

  1. tomte
    Cupcake May 24, 2019

    tomte , May 24, 2019 :
    i just wanna say THANK YOU! for an excellent and pretty fast service.

    the story:

    my op6t dropped on the street - the display was broken, dents and scratches all over the frame.

    # monday: i applied to the oneplus repair service. short after i got a pickup&return voucher per email
    # tuesday: ups picked up the package and delivered it to "Europa Connection B.V.", netherlands.
    # wednesday: email from netherland to confirm the repair costs of 134€. after confirmation i got a payment request via paypal. payed!
    # thursday: my op6t came back. display and frame replaced - it simply looks like a new one.

    the whole process went super fast, with all welcome notifications and excellent finish on my phone - absolutely thrilled!

    thanks so much and a great praise to oneplus and Europa Connection B.V. - great job!

    urs,
    tom
     

    #1
  2. Cervantes
    Lollipop Moderator May 24, 2019

    Cervantes , May 24, 2019 :
    Hi
    You are welcome to the One Plus user forum
    re-welcome

    Thank you for your comments towards One Plus for a good technical service

    Thank You, Cervantes, Forum Moderator
     

    #2
    buntycubal and Kytharsis like this.
  3. tomte
    Cupcake May 24, 2019

    tomte , May 24, 2019 :
    you're welcome!
    i was really excited :)
     

    #3
  4. V1576617652376
    Cupcake Feb 14, 2020

    V1576617652376 , Feb 14, 2020 :
    from germany,

    the delevery man came but asked me for a lebel or (UPS Smart Lebel)

    I really dont know what is that lebel, none of the both (UPS delevery company) and (OnePlus costumer repair form) websites mention where to get this lebel from?
     

    #4
  5. Kytharsis
    Nougat Feb 14, 2020

    Kytharsis , Feb 14, 2020 :
    Shipping label.
     

    #5
  6. V1576617652376
    Cupcake Feb 14, 2020


    #6
  7. Kytharsis
    Nougat Feb 14, 2020

    Kytharsis , Feb 14, 2020 :
    Does Germany have UPS stores?
     

    #7
  8. V1576617652376
    Cupcake Feb 14, 2020


    #8
  9. Kytharsis
    Nougat Feb 14, 2020

    Kytharsis , Feb 14, 2020 :
    Yes. Bring it to them, tell them where you're sending it to and they'll print out the label and ship it for you.
     

    #9
  10. V1576617652376
    Cupcake Feb 14, 2020


    #10
    Kytharsis likes this.
  11. Kytharsis
    Nougat Feb 14, 2020

    Kytharsis , Feb 14, 2020 :
    I once had to return an Amazon package with them once. It was super easy.
     

    #11