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Green line from top to bottom on screen - 7pro Apr 29, 2020

  1. Y1509561969474
    Cupcake Apr 29, 2020

    Y1509561969474 , Apr 29, 2020 :
    A green line appeared from top to bottom, had the phone for only 3 months. Has anyone experienced this issue before ? It sometimes disappears but I did not expect that from a high end phone like 7pro
     

    Attached Files:

    #1

  2. pablofg1978
    Nougat Head Moderator Apr 29, 2020

    pablofg1978 , Apr 29, 2020 :
    Hello there,
    This is a hardware defect or damage in the display. You should contact support or visit a service center
    https://oneplus.com/support
     
    #2

  3. M1575048647846
    Cupcake May 6, 2020

    #3

  4. M1575048647846
    Cupcake Aug 1, 2020

    M1575048647846 , Aug 1, 2020 :
    My case also similar i think when the screen gets hotter it appears and than when move to darkntheme or vlack backgorund it disappears what we should do now?
     
    #4

  5. I1603439152207
    Cupcake Oct 26, 2020

    I1603439152207 , via OnePlus 7 Pro , Oct 26, 2020 :
    I've gone from a single vertical green line on the right of the screen 4 days ago to 3 vertical lines today.
    I've just checked 3 different repairers who confirm they believe it's a hardware issue but also all three say it's impossible to get replacement screens!!!!
    So now I have 1 year old, failing, degrading phone that I can't even get repaired (baring in mind two of the repairers were national companies).......
    Any thoughts or do I just continue paying for this phones that about to become nothing better than a second rate paperweight!!!!!!!
     
    #5

  6. Artemus.
    Community Hero 2020 Oct 26, 2020

    Artemus. , Oct 26, 2020 :
    To me, it sounds like the people you sent it to were too lazy to change the screen. It's not impossible in the slightest, you just need to find the right shop to get it replaced.
     
    #6

  7. D1604165888123
    Cupcake Nov 1, 2020

    D1604165888123 , Nov 1, 2020 :
    me to... help to clear this line... cos in indonesia one plus service center is closed. so i confused to repair my phone. btw i used oneplus 7t pro mclaren edition.. so sad to see my screen like this
    1604220904432.jpg
     
    #7

  8. Artemus.
    Community Hero 2020 Nov 1, 2020

    Artemus. , Nov 1, 2020 :
    This green line won't appear in screenshots because it's a physical problem not a software problem.
     
    #8

  9. D1604165888123
    Cupcake Nov 1, 2020

    D1604165888123 , Nov 1, 2020 :
    how to fixed it? my phone never crashed. i just used my phone to game Mobile lgend... if my phone hot, the green line will be appear
     
    #9

  10. Artemus.
    Community Hero 2020 Nov 1, 2020

    Artemus. , Nov 1, 2020 :
    Get it fixed by a service center.
     
    #10

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Last replied by Artemus.

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