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Green Screen, Black Crush and Image Retention

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Did/does your device suffer from Green Screen, Black Crush and/or Image Retention?

  1. Yes

    83.1%
  2. No

    16.9%
  1. WhateverSuitsU
    Froyo Apr 24, 2020

    WhateverSuitsU , Apr 24, 2020 :
    I had the same issues, sadly. Decided to return the phone (also because of green screen and black crush issues).

    Edit: @_Ior; I updated the starting post with your picture and example of Image Retention.
     
    Last edited: Apr 24, 2020

    _lor likes this.
  2. nathonline
    Ice Cream Sandwich Apr 24, 2020

    nathonline , Apr 24, 2020 :
    You getting a replacement
     

  3. WhateverSuitsU
    Froyo Apr 24, 2020

    WhateverSuitsU , Apr 24, 2020 :
    No, decided to go for a refund. Not trusting the current batch of OP 8 Pro's.
     

  4. _lor
    Donut Apr 24, 2020

    _lor , Apr 24, 2020 :
    Is it possible that this is going to be fixed by software updates?
     

  5. LeiKle
    Froyo Apr 24, 2020

    LeiKle , via OnePlus 8 Pro , Apr 24, 2020 :
    I had the same issue, the burn in dissapeared in the next morning.
     

  6. WhateverSuitsU
    Froyo Apr 24, 2020

    WhateverSuitsU , Apr 24, 2020 :
    I have not seen any replies/evidence that this problem will be fixed by software updates, but maybe Oneplus can clarify that. For now, I would advice to return the phone if you don't feel comfortable with it.
     

  7. _lor
    Donut Apr 24, 2020

    _lor , Apr 24, 2020 :
    I noticed it is much more visible in dark environments, the thing is that it goes away after a while, but it also comes back going through the same procedure.
     

  8. _lor
    Donut Apr 24, 2020

    _lor , Apr 24, 2020 :
    That is what I was sadly thinking. Thanks
     

  9. thijmen.reinders
    Cupcake Apr 24, 2020

    thijmen.reinders , Apr 24, 2020 :
    Is have the exact same issues . The green tone is horrible at nights. If i compare it with the regular op8, it is just sadning. If there is no official statement by thuesday, when i have the phone for 7 days, in will also be going for a refund.

    It is just to worse to live with for the next 3 years.
     

  10. Batfink32
    Ice Cream Sandwich Apr 24, 2020


  11. David Y.
    Jelly Bean Apr 24, 2020

    David Y. , Apr 24, 2020 :
    Hi everyone, thanks for the feedback. Our team is currently investigating these reports to identify the best solutions, and we will issue updates as soon as they are ready.

    Regarding green tint, when the brightness of an AMOLED display is turned very low, some users may notice some discoloration that disappears when the screen brightness increases. We are working to resolve this in our next OTA.
     

  12. _lor
    Donut Apr 24, 2020

    _lor , via OnePlus 8 Pro , Apr 24, 2020 :


    David Y.

    Hi everyone, thanks for the feedback. Our team is currently investigating these reports to identify the best solutions, and we will issue updates as soon as they are ready.

    Regarding green tint, when the brightness of an AMOLED display is turned very low, some users may notice some discoloration that disappears when the screen brightness increases. We are working to resolve this in our next OTA.​


    Thanks for your feedback. What about image retention? Is there any possibility that this is software-related?
     
    Last edited: Apr 25, 2020

  13. nathonline
    Ice Cream Sandwich Apr 24, 2020

    nathonline , Apr 24, 2020 :
    I have been recommended by chat support to get a refund or replacement through Amazon.
     

  14. _lor
    Donut Apr 24, 2020

    _lor , via OnePlus 8 Pro , Apr 24, 2020 :
    For image retention ?
     

  15. nathonline
    Ice Cream Sandwich Apr 24, 2020

    Attached Files:


  16. Moin2200
    KitKat Apr 24, 2020

    Moin2200 , Apr 24, 2020 :
    Thanks for the update David!
     

  17. Cyph3r92
    Froyo Apr 24, 2020

    Cyph3r92 , Apr 24, 2020 :
    Thanks for updating us on this, glad to hear OP knows about the issue officially.

    Is there anyword on the problem with the dark bar/shadow extending out horizontally from the self cam?
     

    realsherban likes this.
  18. BenjaminB777
    Eclair Apr 24, 2020

    BenjaminB777 , Apr 24, 2020 :
    I don't really know if I should RMA or wait for the software update - hopefully some of you can help me with this.

    I definitely have the green tint issue, as shown here: https://imgur.com/OBrtvli

    However, when I try to display a dark gray background, I get this other color of light coming out: https://imgur.com/I4FAis5 This picture was long exposure, so it does kind of exaggerate the color. Do you all think this second problem is related to what we're calling the "green tint" issue or is this a separate hardware problem that I need to RMA for?
     

  19. Tomas V.
    Froyo Apr 24, 2020


    kiRaTTaCk likes this.
  20. thijmen.reinders
    Cupcake Apr 24, 2020