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grey bars on YouTube videos via OnePlus 5T

  1. Kashonline
    Donut Mar 3, 2020

    Kashonline , via OnePlus 5T , Mar 3, 2020 :
    I've bought my OnePlus tv Q1 2 months ago. I've been noticing grey bars on youtube videos recently. it's grey and sometimes black. This happens with many YouTube channels and different videos from the same channel too. Could you please resolve this in your next software update? Thank you

    screenshot from the OnePlus connect app
    1583260110305.jpg
     

    #1
  2. Venky61
    OnePlus TV Expert Community Expert Mar 4, 2020

    Venky61 , Mar 4, 2020 :
    Hi,
    This issue happens when the video is of 18:9 aspect ratio.
    I did list it in the unresolved category and also reported to the team, let's hope that it gets resolved soon.
     

    #2
  3. Kashonline
    Donut Mar 4, 2020

    Kashonline , via OnePlus 5T , Mar 4, 2020 :
    Thank you so much
     

    #3
    Venky61 likes this.