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Having issues with oneplus service request

  1. johnmtu
    Cupcake Jul 16, 2020

    johnmtu , Jul 16, 2020 :
    I had an OnePlus 3t previously and decided to upgrade to a 6t but the phone had continuously wifi and 4g problems, going off and on every few seconds or few minutes.
    I read online and it looks like it is a common issue with this phone so I've tried pretty much everything but nothing worked so I decided to buy a cheap phone and send it to the warranty to fix it.
    The phone came back with the exact same issue and after I contacted support they advise me to send it again and they will make sure that this time will get fixed but again the phone came back with the same issue.
    The phone is unusable, the wifi or 4g signal cutting off very often.
    I contacted again support on the 9th of July and they raised an internal ticket support to get a replacement after I sent the phone twice to get fixed and didn't get resolved.
    I've been told that I will get a resolution in the next 24 hours via email but nothing.
    Contacted again on the 13th of July and I've been assured that I will get a response by the end of the day. Again nothing.
    Contacted again on the 14th of July and I've been assured that I will get a response by the end of the day. Again nothing.
    Contacted again on the 15th of July and I've been assured that I will get a response by the end of the day. Again nothing.
    I don't know what to do anymore but I'm really disappointed by oneplus services
     
    Last edited: Jul 16, 2020

    #1
    T1595254222031 likes this.
  2. Caomhin
    Lollipop Jul 16, 2020

    Caomhin , via OnePlus 6T , Jul 16, 2020 :
    I will ask a Moderator to have a look into this for you. It may take a little time to get a reply, so bear with me.

    @SoniaB would it be possible to look into this issue. Thank you. [e]1f44d[/e]
     

    #2
    Artemus. and rhyd1am like this.
  3. SoniaB
    Nougat Head Moderator Jul 16, 2020

    SoniaB , Jul 16, 2020 :
    Hello

    Thanks for the tag

    I am currently on leave. I have asked within the mod team for someone to take up the escalation.

    @johnmtu can you please confirm your support ticket number/Case ID
     

    #3
    Caomhin likes this.
  4. Caomhin
    Lollipop Jul 16, 2020

    Caomhin , via OnePlus 6T , Jul 16, 2020 :
    Sorry about the interruption. Hope you are enjoying your holiday. Apologies again.
     

    #4
    Artemus., rhyd1am and SoniaB like this.
  5. pablofg1978
    Nougat Head Moderator Jul 16, 2020

    pablofg1978 , Jul 16, 2020 :
    hello there,
    Send me a private message with your ticket number and I will escalate this.
     

    #5
    Artemus., kjjm and Caomhin like this.
  6. johnmtu
    Cupcake Jul 16, 2020

    johnmtu , Jul 16, 2020 :
    This is my case number 200709-002488
     

    #6
  7. johnmtu
    Cupcake Jul 16, 2020

    johnmtu , Jul 16, 2020 :
    This is my case number 200709-002488
     

    #7
  8. johnmtu
    Cupcake Jul 20, 2020

    johnmtu , Jul 20, 2020 :
    Hi,

    Any update on this?

    I still haven't received any email.

    Thanks,
    John
     

    #8
  9. Caomhin
    Lollipop Jul 20, 2020


    #9
  10. pablofg1978
    Nougat Head Moderator Jul 20, 2020

    pablofg1978 , Jul 20, 2020 :
    Hello there,
    Like I said you in the pm, since it was a weekend, you will likely receive a reply today or tomorrow. Please be patient
     

    #10
    Artemus. and Caomhin like this.
  11. T1595254222031
    Cupcake Jul 20, 2020

    Last edited by a moderator: Jul 20, 2020

    #11
  12. rhyd1am
    Jelly Bean Jul 20, 2020

    rhyd1am , via OnePlus 6T , Jul 20, 2020 :


    T1595254222031

    hi
    my OnePlus 6 mobile screen broken please support warranty. my number​


    Contact Oneplus support regarding the issue.

    http://www.oneplus.com/support

    Scroll down the page, and you'll see where you can initiate a repair.

    Also is that your phone number you posted? If it is you should remove it from your post.
     

    #12
    Artemus. and Caomhin like this.
  13. pablofg1978
    Nougat Head Moderator Jul 20, 2020

    pablofg1978 , Jul 20, 2020 :
    Hello there,
    Please don't share your personal information in public
    This is a community forum, not support.
    Contact support or visit a service center
    Https://oneplus.com/support
    Take in mind that external damage is not covered by the standard warranty.
     

    #13
    Artemus. and Caomhin like this.