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HD Video streaming stopped in amazon prime via OnePlus 9R Carbon Black

  1. Sanjay26694 , via OnePlus 9R Carbon Black , Dec 12, 2021 :
    I was streaming 1080P content in amazon prime amd after couple of software updates.. The hardware acceleration button disabled and the video streaming is at SD clarity

    Becomes worst... Contacted Amazon prime and it seems like oneplus had to do it with some updates

    Help me here please...
     

    #1
  2. Swejuggalo
    OnePlus 9 Series Expert Community Expert Dec 12, 2021


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  4. BetaBot
    Jelly Bean Dec 13, 2021

    BetaBot , Dec 13, 2021 :
    Can you check with amazon again, it could be due to price change in Plans, just like Hotstar did.
     

    #4
    the_o2, Sanjay26694 and G_plusone like this.
  5. G_plusone
    Nougat Dec 13, 2021

    G_plusone , Dec 13, 2021 :
    Tried changing the video quality?
     

    #5
  6. Sanjay26694 , via OnePlus 9R Carbon Black , Dec 13, 2021 :
    Probably.. But i tried their customer care.. They didn't mention something like that..
    When i stream the same account at tv.. 1080p is streaming well though
     

    #6

  7. #7
    G_plusone likes this.
  8. BetaBot
    Jelly Bean Dec 13, 2021

    BetaBot , Dec 13, 2021 :
    Was about to ask the same. Good testing.
    Hope you already cleared cache/data of prime video app in the mobile and logged in freshly?

    If testing is already done.
    Do share your feedback : https://forums.oneplus.com/feedback
     

    #8
    G_plusone likes this.
  9. Swejuggalo
    OnePlus 9 Series Expert Community Expert Dec 13, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Dec 13, 2021 :
    You could try to wipe data on the app and log in again if you haven't done that yet.
    If it does not help I guess reporting it via the feedback tool would be required.
     

    #9
    G_plusone likes this.
  10. G_plusone
    Nougat Dec 13, 2021


    #10

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  14. G_plusone
    Nougat Dec 16, 2021

    G_plusone , Dec 16, 2021 :
    Try contacting Amazon support.
     

    #14
    Sanjay26694 likes this.
  15. BetaBot
    Jelly Bean Dec 16, 2021

    BetaBot , Dec 16, 2021 :
    Amazon Support only can help here, i am sure this is related to the recent plan change and price hike
     

    #15