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Help desk are you there?

  1. mozz88
    Gingerbread Sep 18, 2015

    mozz88 , Sep 18, 2015 :
    So I have been having an issue with my OP2 screen flickering since day 2 of owning the phone have submitted a request with the helpdesk 2 days ago and still haven't heard anything is anyone having similar issues or having trouble reaching Customer Support
     

    #1
  2. Tokolozi
    Most Original Avatar Sep 18, 2015

    Tokolozi , Sep 18, 2015 :
    Try the live chat (time they say is totally wrong you wait waaaaayyy less)
     

    #2
    the_o2, mozz88 and fite like this.
  3. chets
    Froyo Sep 18, 2015

    chets , Sep 18, 2015 :
    2nd that
     

    #3
    mozz88 likes this.
  4. Papao
    KitKat Sep 18, 2015

    Papao , Sep 18, 2015 :
    They r gone to bed and r sleeping soundly. Don't disturb!

    upload_2015-9-18_23-34-46.jpeg
     

    #4
    mozz88 likes this.
  5. Gaurav Rohilla
    Lollipop Sep 18, 2015

    Gaurav Rohilla , Sep 18, 2015 :
    Hello!This happens when your phone cannot choose between CPU and GPU for drawing overlays.

    please try a potential fix to the problem:
    1)Go to settings->About phone->Build Number->Tap build number 6 times quickly to enable "Developer Options".

    Now,Open settings->Open "Developer Options"
    go to "Hardware accelerated rendering" and select "Disable HW overlays".

    hope this helps!
     

    #5
    mozz88 likes this.
  6. Ashlaarr
    Gingerbread Sep 18, 2015

    Ashlaarr , Sep 18, 2015 :
    I used the live chat yesterday, don't be fooled by the 750 minute wait, I spoke to 'Neil' within 3/4 minutes
     

    #6
    mozz88 likes this.
  7. Tokolozi
    Most Original Avatar Sep 18, 2015

    Tokolozi , Sep 18, 2015 :
    Neil is probably not Neil, somehow their phone service sounded American though.
     

    #7
    mozz88 likes this.
  8. Ashlaarr
    Gingerbread Sep 18, 2015

    Ashlaarr , Sep 18, 2015 :
    Yeah exactly! I was thinking of asking for a live webcam so I could see who I was speaking to! Ha
     

    #8
    mozz88 and Tokolozi like this.
  9. p51d007
    KitKat Sep 18, 2015

    p51d007 , Sep 18, 2015 :
    [​IMG]
     

    #9
    mozz88 likes this.
  10. Lynn T.
    Honeycomb Sep 18, 2015

    Lynn T. , Sep 18, 2015 :
    Sorry for the inconvenience. Could you please PM me your ticket number?
     

    #10
    mozz88 likes this.
  11. mozz88
    Gingerbread Sep 18, 2015

    mozz88 , Sep 18, 2015 :
    OK I'll try that thanks
     

    #11
    Tokolozi likes this.
  12. mozz88
    Gingerbread Sep 18, 2015

    mozz88 , Sep 18, 2015 :
    Awesome I will try thanks I can't potentially damage of brick the phone if I do something wrong while doing this?
     

    #12
  13. Gaurav Rohilla
    Lollipop Sep 18, 2015

    Gaurav Rohilla , Sep 18, 2015 :
    nope,this wouldn't result into something like potential damage/brick. anyway you can turn that off though!
     

    #13
    mozz88 likes this.
  14. mozz88
    Gingerbread Sep 18, 2015

    mozz88 , Sep 18, 2015 :
    Awesome thanks
     

    #14
  15. W1575096721358
    Cupcake May 9, 2020


    #15
  16. N1577250628682
    Cupcake Apr 18, 2021

    N1577250628682 , Apr 18, 2021 :
    Hi Team,
    I am facing my OnePlus 7 heating problem from 2-3month
    and mobile is not fast charging some time.
    can you please help me to resolve the issue. my mobile battery also drain fastly.
     

    #16
  17. Mr. BG
    Community Hero 2020 Apr 18, 2021

    Mr. BG , Apr 18, 2021 :
    Hi there, this is a very old thread about the OnePlus 2, chances are small you'll get any help here.

    So please go here.
     

    #17
    Tokolozi likes this.