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HELP! OnePlus 9 pro stuck in Qualcomm crashdump mode

  1. Xelceus
    Donut Jun 19, 2021

    Xelceus , Jun 19, 2021 :
    my phone started heating up while I was not using it. And it was really slow when I tried to use it. So I tried to restart it and now it is stuck in Qualcomm Crashdump mode. I tried to reset it but it's still stuck in that mode. please help
    1624132463964.jpg
     

    #1
    M1623565731538 and 2Retro like this.
  2. Swejuggalo
    OnePlus 9 Series Expert Community Expert Jun 19, 2021


    #2
    Caomhin and Nipu_1998 like this.
  3. 2Retro
    Gingerbread Jun 19, 2021

    2Retro , via OnePlus Nord N10 5G Metro , Jun 19, 2021 :
    DID what @Swejuggalo help you @Xelceus or are you still stuck?
    If you are still stuck, immediately call tech support ASAP, especially if you're cell is not backed up and you don't want to lose EVERYTHING, possibly even the entire OS as well. 😲 WOW!
    Now that's definitely a crazy 🤪 BIG-TIME Glitch
     

    #3
  4. Xelceus
    Donut Jun 19, 2021

    Xelceus , Jun 19, 2021 :
    tried that as well. doesn't work. keeps going back to that screen. I already reached out to support team on Twitter. waiting for a reply
     

    #4
  5. drl431
    Junior Moderator, Community Hero 2020 Junior Moderator Jun 19, 2021

    drl431 , Jun 19, 2021 :
    Hi, a phone call to customer service might work better.
     

    #5
    Caomhin and buntycubal like this.
  6. Xelceus
    Donut Jun 19, 2021

    Xelceus , Jun 19, 2021 :
    we don't have OnePlus customer support in my country [e]1f625[/e]. I picked up the phone in India. I'm living in the Maldives...
     

    #6
  7. Nipu_1998
    The Lab Reviewer - OnePlus Nord 2 Jun 20, 2021


    #7
    Caomhin and buntycubal like this.
  8. Nipu_1998
    The Lab Reviewer - OnePlus Nord 2 Jun 20, 2021

    Nipu_1998 , via OnePlus 9 Pro , Jun 20, 2021 :
    Don't worry, log in to the OnePlus.in website and use the livechat customer care option
     

    #8
    Caomhin and buntycubal like this.
  9. Sai kiran123
    Eclair Jun 20, 2021


    #9
  10. Nipu_1998
    The Lab Reviewer - OnePlus Nord 2 Jun 20, 2021


    #10
    Caomhin likes this.

  11. #11
  12. Caomhin
    9 Series Expert, Participator of the Year Community Expert Jun 20, 2021

    Caomhin , via OnePlus 9 Pro , Jun 20, 2021 :
    This may work to unbrick the phone, there is no guarantee as it may be a hardware fault. But sometimes the info here on XDA may help.

    Ensure you use the tool for your region. Read all the details carefully, you use this at your own risk.

    https://forum.xda-developers.com/t/..._gl=1*1rgmjeo*_ga*ODk0MjgxMzcwLjE2MjM0MjUyNzM.
     

    #12
    puccellino and Nipu_1998 like this.
  13. Xelceus
    Donut Jun 20, 2021

    Xelceus , Jun 20, 2021 :
    tried this as well. same result. I got a reply from them now. they want me to send my phone to the nearest service center. so I'll be trying to do that
     

    #13
    Nipu_1998 and Caomhin like this.
  14. theAlok
    Froyo Jul 18, 2021

    theAlok , via OnePlus 6 , Jul 18, 2021 :
    That is problem of motherboard you have to visit a service center
     

    #14
    Xelceus likes this.
  15. Xelceus
    Donut Jul 18, 2021

    Xelceus , Jul 18, 2021 :
    I'm sending it to a service center this week. Let's see what happens
     

    #15
    puccellino likes this.

  16. #16
  17. Phanirudra
    Cupcake Nov 28, 2021

    Phanirudra , via OnePlus 9 Pro , Nov 28, 2021 :
    Hey hi even I am facing the issue now please let me know what happened to your device. What's the response from service team
     

    #17
  18. puccellino
    Lollipop Dec 2, 2021

    puccellino , Dec 2, 2021 :
    Have you tried going into fastboot and restarting? If it's a simple software glitch it will fix your issue. If more complex you need to install whatever was causing the issue via the help of your computer.

    Here's an example from the internet. If this doesn't suit you, have a look through Google, there are many helpful videos.

     

    #18
    Caomhin and ion2910 like this.
  19. Q1610462427828 , via OnePlus Community App , Dec 6, 2021 :
    I had the same issue I got my phone repaired through a repair store near me. The problem is in the hardware not in software.
     

    #19
  20. Klawzzi
    Cupcake Jan 11, 2022 at 10:36 PM

    Klawzzi , Jan 11, 2022 at 10:36 PM :
    I had similar issue but my phone screen was completely unresponsive and didn't show anything. After trying to install Paranoid Android 12 on OnePlus 9 Pro and failing to do so.
    So I reverted to old stock OOS 12 ROM after flashing stock payload on fastboot I made probably a command mistake and got phone hard bricked with what I think was also QUALCOMM CRASHDUMP MODE.
    Because my computer recognized my device in Device Manager on Windows 11 as "QUSB_BULK_CID:(cid code was here)SN:(sn code was here)." The device driver did not pass the windows driver integrity check so I could not use it.
    So Installed Qualcomm drivers and rebooted Windows 11 to recovery mode to turn off driver integrity check on boot.

    So I fixed it by getting the device via qualcomm drivers to communicate with the PC.
    After booting to Windows 11 the OnePlus 9 Pro CPU drivers worked and showed on Device manager as "Qualcomm HS-USB QDLoader 9008" I could use MSMTool to wipe and flash stock ROM on the OnePlus 9 Pro. I failed couple times because MSMTool showed Sahara Error. I once even had to use another laptop to try once more again. But eventually I connected and used this MSM setup to flash the OOS Stock 12 ROM on the device.

    MSMTool Setup picture link: https://imgur.com/E1wax9B
    This setup will fix your device. Just click ENUM and START after setting it up.

    It fixed my Hard Bricked device I was happy I could download StagOS ROM with Pixel UI finally.
    But you will lose your data, but if you have auto backups on cloud and Google there are no problems. You can just download all your apps they will save most of your app data and passwords.
     

    Attached Files:


    #20