73
Help us to improve the Feedback system

  1. Q1592328251874
    Cupcake Jul 22, 2020

    Q1592328251874 , via OnePlus 8 , Jul 22, 2020 :
    Hi Sir,

    I ma using one plus 8 6/128 gb varient and facing problem of phone hanging while attaching phone contacts in whatsapp and sometimes while going to back screen mode.

    I was using one plus before for three years but never faced hanging issue. please check this and resolve it otherwise next time I have to think to co wider one plus again for my next buy !

    with regards
    Edited for moderator (mojoyoyo77)
     
    Last edited by a moderator: Jul 23, 2020

  2. Swejuggalo , via OnePlus 8 Pro Ultramarine Blue , Jul 22, 2020 :
    You may want to remove phone number and instead contact them via the feedback tool, mail or chat (contact options at homepage)

    View attachment 1375780
     
    Last edited by a moderator: Jul 23, 2020

    Amanda W. likes this.
  3. saubloedeWildsau , via OnePlus 7T Pro , Jul 22, 2020 :
    Though logs should be submitted automatically when using the feedback function, I still get a respond to capture logs manually with outdated instructions (for the old logkit tool). This is in dire need of an update since the "copy to SD card" step isn't needed anymore (plus it doesn't even provide generic logs).

    Plus it would be really, nice, if those persons collecting the logs would have a badge identifying them as staff or authorized members. I don't like to wonder if I send logs and Screenshots to some random guy who just copied some old instructions and the feedback title into a DM to snoop informations.

    Plus follow up questions (like about which kind of log has to be provided, "basic", "kernel" and so on) don't get answered so the logs I provided could be useless as far as I know.

    . 1595453589314.jpg
     
    Last edited: Jul 22, 2020

    Amanda W. and OIC71 like this.
  4. Q1595645308508 , via OnePlus Community App , Jul 26, 2020 :
    Please provide 4k 60fps video recording in rear camera of OnePlus nord via ota update any how. I want to buy Nord for me not able to because I need 4k 60fps in rear camera. If you provide this soon I will definitely buy it. I can't wait more to buy Nord. Please do something as chipset support.
     

  5. V1583226722263
    Cupcake Jul 26, 2020


    AZGARDS and Q1595645308508 like this.
  6. S1560773166124
    Cupcake Jul 28, 2020

    S1560773166124 , Jul 28, 2020 :
    Hi
    I am using one plus 7 great phone
    But sometimes it disappoint me when i have to click phots in day light or in hdr mode.
    Improving white balance will be good as many user love to click phots
     

  7. V1583226722263
    Cupcake Jul 29, 2020



  8. domrik03
    Donut Aug 2, 2020


  9. Batman360
    Lollipop Aug 3, 2020


  10. Fleming F.
    Community Trainee Aug 3, 2020

    Fleming F. , Aug 3, 2020 :
    Yes, our engineers are working on improving the accuracy of Log catch, and we'll improve the way we catch logs.
     

  11. Batman360
    Lollipop Aug 3, 2020

    Batman360 , Aug 3, 2020 :
    Thanks for the update. But I was talking about this too: 🙈😜

     

    manojsurya99 likes this.
  12. Starcommander
    Lollipop Aug 3, 2020

    Starcommander , Aug 3, 2020 :
    Yes yes @Fleming F. Tag me once please 🥺🥺🥺🥺👉👈
     

    Batman360 likes this.
  13. Fleming F.
    Community Trainee Aug 3, 2020

    Fleming F. , Aug 3, 2020 :
    :sweatsmile:Thanks so much for this reminder (yep I almost forget it...). I'll contact the engineers and select 3 winners.
     

  14. Batman360
    Lollipop Aug 3, 2020

    Batman360 , Aug 3, 2020 :
    Thanks a ton🤟🔥 Have an amazing day! 😊
     

    Karun Deep and Starcommander like this.
  15. Starcommander
    Lollipop Aug 3, 2020

    Starcommander , Aug 3, 2020 :
    Congratulations guys...


    Ohh God please someone remove me from Shadow Ban luck 😂😂😂
     

  16. Batman360
    Lollipop Aug 3, 2020


    manojsurya99 likes this.
  17. B_Wrath
    Nougat Aug 3, 2020

    B_Wrath , Aug 3, 2020 :
    There is nothing to congratulate here.
    The real congratulations will be when the Dev team comes back with action plan with time lines.
     

  18. Batman360
    Lollipop Aug 3, 2020

    Batman360 , Aug 3, 2020 :
    Are you always on? 😂😜 It's okay to be happy, and you guys were picked that itself means that your feedbacks were taken on priority. Now all we can do is wait😊 I would be happier if they push the OTA soon.
     

    manojsurya99 and Starcommander like this.