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Hey after updating to 10.3.5 I lose all my photos and videos .even when I capture pic

  1. anup1111
    Cupcake Sep 6, 2020

    anup1111 , Sep 6, 2020 :
    Now I cannot use camera and Google photos even I lost all ringtones including one plus ringtone
     

    #1
  2. pablofg1978
    Nougat Head Moderator Sep 6, 2020

    pablofg1978 , Sep 6, 2020 :
    Hello there,
    I moved your thread to a more appropiate section. Introduce yourself section is not meant for this type of content
     

    #2
    Caomhin likes this.
  3. Caomhin
    Marshmallow Sep 6, 2020

    Caomhin , via OnePlus 6T , Sep 6, 2020 :
    As per @B_Wrath pinned post on 10.3.3 thread

    https://forums.oneplus.com/threads/oxygenos-10-3-3-for-the-oneplus-6-and-6t.1218405/

    [e]25b6[/e]️ Backup your Download Folder [e]25c0[/e]️

    I am not able to access the storage, Google play crashes, gallery is empty.

    Delete the data and cache of downloads app and download manager. This should fix the problem.
    Thanks to @NodePoint for finding the solution.

    Q: How to access the downloads and download manager app?
    A:
    Step 1: Unlock your phone.
    Step 2: Open app drawer and locate settings app / bring down the QS panel and click on the gear icon.
    Step 3: Click on the search tab on top of the settings app.
    Step 4: Type "downloads" and then click on the app. Clear it's cache and storage which is under the storage tab.
    Step 5: Type "download manager" and then click on the app. Clear it's cache and storage which is under the storage tab.
     

    #3
    B_Wrath likes this.
  4. R1591076884104
    Cupcake Sep 16, 2020

    R1591076884104 , Sep 16, 2020 :
    Hi, If you are unable to recover your photos and videos from Google Photos. I would suggest you can try free tool such as Stellar Data Recovery for Android which help you to recover lost or deleted photos on your android phone internal storage!
     

    #4