Sound High pitch noise while calling

  1. shadynit
    Gingerbread Jun 28, 2017

    shadynit , Jun 28, 2017 :
    you can check it now. just turn on the music and start talking to someone and move round round. you will know instantly.

  2. shadynit
    Gingerbread Jun 28, 2017

    shadynit , Jun 28, 2017 :
    Lolzz Thats not a solution.

  3. wokawoka123
    Gingerbread Jun 28, 2017

    wokawoka123 , Jun 28, 2017 :
    I guess if the software is the same 4.5.3 on all of our phones and some have the issue and some not then it can only be a diffrence (quality problem) in hardware.

  4. cmldk
    Cupcake Jun 28, 2017

    cmldk , Jun 28, 2017 :
    Seems im in some sort of whacky world: The reseller (3) has no official repair-procedure at the time so they will not accept my device... WTF? But he could easily sell me the device yesterday... I dont get it! Seems i lost the hardware lottery.
    Anyway, he said to come back tomorrow and hopefully he can help. Not impressed at all!

    I also tried the Noise cancellation fix, but it did not remove any noise generated by WIFI activity. Havent tried a call, since i put my SIM back in my old device.
    Last edited: Jun 28, 2017

  5. wokawoka123
    Gingerbread Jun 28, 2017

    wokawoka123 , Jun 28, 2017 :
    Actually I just noticed that WIFI noise is there even when not calling, and also with screen on.

    Z3X0S likes this.
  6. camohan
    Nougat Moderator Jun 28, 2017

  7. powerfull499
    Cupcake Jun 28, 2017

    powerfull499 , Jun 28, 2017 :
    I have a feeling that it will not help to get a new phone since a lot of people have the same issue. But if you manage to solve it, write it here :). In other words, I really hope it is something that can be fixed through software even though interference often is caused by hardware issues.

    Jeg håber, at de får styr på det. For mig hjælper det, som nævnt, når skærmen er tændt, hvilket er lidt underligt.

    Cupcake Jun 28, 2017

  9. Crystal Z.
    Global Community <3 Staff Member Jun 29, 2017

    Crystal Z. , Jun 29, 2017 :
    Hi, all

    Sorry to hear about this issue.
    Currently the engineers are working on it, and it can be confirmed that this is not a hardware issue.
    There will be a fix merged into next OTA, please wait for some time and give that update a try.
    We do apologize for the trouble that has caused you.

    Best regards,
    OnePlus Bug Hunters

  10. cmldk
    Cupcake Jun 29, 2017

    cmldk , Jun 29, 2017 :
    Sounds good. Can you clarify what "issues" you will fix in the update (Aka not hardware related issues)?

    Because it seems there are multiple problems in this thread, and i specifically need the "wierd modem sounds in calls when wifi is enabled"-issue fixed to be able to use the phone on a daily basis. The pitching and clicking sounds are annoying af, but its only bothering me and not the person im talking to.

  11. Arcticfreeze
    Cupcake Jun 29, 2017

  12. TeChn4K
    Donut Jun 30, 2017

  13. rnLion
    Eclair Jul 1, 2017

    rnLion , Jul 1, 2017 :

  14. Akilan92
    Eclair Jul 1, 2017

  15. varunsur
    Gingerbread Jul 1, 2017

    varunsur , Jul 1, 2017 :
    I had this issue for a couple of days but it seems to have gone away now! Did not change any settings.

  16. Z3X0S
    Froyo Jul 2, 2017

    Z3X0S , Jul 2, 2017 :
    while you are charging the phone this sound disappear. Try to listen at the back of the phone when the battery is under 60%. Can you hear it?

  17. Akilan92
    Eclair Jul 2, 2017

    Akilan92 , Jul 2, 2017 :
    This is definitely not a problem with networks or the ear piece. This has something to do with the battery I guess, this electrical whining is heard when the battery falls under the 60% and clearly audible when we keep the ear on the back side of the phone near to the camera . OP Staffs are you sure this is not some hardware issue ? Kindly confirm it , I don't want to spend 33K for a defective piece , should I go for a replacement answer asap , my returning window in Amazon is closing on 8th of July .

    PaulAnton and Z3X0S like this.
  18. F_Harshayu_Desai_gOFr
    Cupcake Jul 2, 2017

  19. Z3X0S
    Froyo Jul 2, 2017

    Z3X0S , Jul 2, 2017 :
    does the european warranty cover this issues? Because I personally don't mind about this sound and the phone is perfect without this sound. If the phone will broke am I covered by the european warranty?

  20. wokawoka123
    Gingerbread Jul 2, 2017

    wokawoka123 , Jul 2, 2017 :
    The noise is so annyoing that if it isn't fixed in a week then I will have to try to return the phone within the 15day window.