11
Sound High pitch noise while calling

  1. lucaat
    Cupcake Jul 2, 2017


    #41
  2. Z3X0S
    Froyo Jul 3, 2017

    Z3X0S , Jul 3, 2017 :
    when will the update come out? this sound is annoying
     

    #42
  3. PaulAnton
    Donut Jul 3, 2017

    PaulAnton , Jul 3, 2017 :
    can confirm - hissing noise started when battery dropped below 60% & even in standby I can hear the electrical noise from the back camera when I put it closely to my ear. This is really concerning since I updated from a 3T where everything was fine. Let's hope an update does indeed fix it.
     

    #43
    Z3X0S likes this.
  4. xxandi
    Cupcake Jul 3, 2017

    xxandi , Jul 3, 2017 :
    Please give us infos when you will fix this issue.

    I have to return my OP5 in the next 5 days to dont exceed the 15 days gurantee...
     

    #44
  5. silverfix
    Cupcake Jul 3, 2017


    #45
  6. GhosTz
    Cupcake Jul 4, 2017

    GhosTz , Jul 4, 2017 :
    Same here. already got a replacement but that also is not working. now i guess i have to give it back before its too late :(
     

    #46
  7. wokawoka123
    Gingerbread Jul 4, 2017

    wokawoka123 , Jul 4, 2017 :
    I can confirm that the noise is somewhat related to battery level. Don't know if exactl 60% but at 52% and 36% the noise is definately there.
     

    #47
  8. lostLambda
    Lollipop Jul 4, 2017

    lostLambda , Jul 4, 2017 :
    This is normal behavior for the 5. It is the new built in dog whistle feature.
     

    #48
  9. G_navkaransingh_julka_mb
    Cupcake Jul 5, 2017


    #49
  10. G_navkaransingh_julka_mb
    Cupcake Jul 5, 2017

    G_navkaransingh_julka_mb , Jul 5, 2017 :
    how to deactivate noise cancellation on one plus 5 facing the. same issue
     

    #50
  11. PaulAnton
    Donut Jul 5, 2017

    PaulAnton , Jul 5, 2017 :
    Problem definitely persists - it starts when the battery drops around 58%. When you make a call, you hear a noticable electrical hissing sound once the screen is shut off but the phone is still active. Once the screen is on, the sound goes away mostly.
    Especially this is noticeable when listening to whats app voice messages.

    Wondering if this is hardware or software related and if it's the latter, when the patch is estimated.
     

    #51
  12. inffy
    KitKat Jul 5, 2017

    Best Answer
    inffy , Jul 5, 2017 :
    There is a new update 4.5.5 that has fixes for this. So please update and report back
     

    #52
    PaulAnton likes this.
  13. Dennis_Munoz
    Froyo Jul 5, 2017

    Dennis_Munoz , Jul 5, 2017 :
    Problem seems to be solved on my device. :) I am doing some more tests, but actually (53% bat) i cant hear any strange noise during a call.

    Thank you very much!
     

    #53
    inffy likes this.
  14. Nick12341
    Gingerbread Nov 9, 2017

    Nick12341 , Nov 9, 2017 :
    Hey guys, I just bought my OnePlus 5 3 days ago. I just found out that while calling on speaker mode a high pitched sound appears when I'm speaking, deafening really.

    I realized that update 4.5.5 fixed this bug. But right now, using update 4.5.13, it's still happening. Appreciate replies for this issue. Thank you
     

    #54
  15. gmandca
    Cupcake Jan 13, 2018

    gmandca , Jan 13, 2018 :
    Hi, my phone call ok when I was used android nougat but when I upgrade to 5.0 (5.0.1) Oreo, I listen high pitch while calling. It is listen about 1-2 minutes after pick up call. It is listen right side on call speaker (maybe electrical noise on back camera) (left side it is all OK, no high sound)
     
    Last edited: Jan 13, 2018

    #55
  16. darrenjoseph
    Donut May 28, 2018

    darrenjoseph , May 28, 2018 :
    I still have this problem :( and i dont know how to go about this issue. I have given my phone to the service center.
     

    #56
  17. Simeon718
    Donut Sep 20, 2018


    #57