7
Hilarious Response By Oneplus Customer Care support.

  1. smith.pranjul
    Honeycomb Mar 16, 2018

    smith.pranjul , Mar 16, 2018 :
    I called up Oneplus support here in India to enquire about the issue of call waiting not working in video calls. I explained him that Call Waiting works only for voice calls and not for video calls. I reported the bug but I got the response as "this is by design as confirmed by engineers".

    After this the guy on the other side said " Sir, I will fix this bug in the next update"

    Surprised I asked "are you not the customer care executive ?"

    He said " yes sir, but we fix bugs too"

    I hung up.
     

    #1
  2. izzykasha
    Lollipop Mar 16, 2018


    #2
    Hydra Bob, pa5t1s and idkwhoiam322 like this.
  3. Android450
    Marshmallow Mar 16, 2018

    Android450 , Mar 16, 2018 :
    Not gonna lie seems like every service center in India needs to hire competent workers.
     

    #3
    Hydra Bob, 97pratyush, pa5t1s and 7 others like this.
  4. izzykasha
    Lollipop Mar 16, 2018

    izzykasha , Mar 16, 2018 :
    sad but true seems to be a recurring theme on support calls and in service centres
     

    #4
  5. Android450
    Marshmallow Mar 16, 2018

    Android450 , Mar 16, 2018 :
    I'm seeing way too many reports of people being told BS responses and having to "change the motherboard" for every single issue they walk in their for. Makes me think... Are they actually certified oneplus service centers or fakes?
     

    #5
    Hydra Bob, 97pratyush, pa5t1s and 5 others like this.
  6. idkwhoiam322
    Nougat Mar 16, 2018

    idkwhoiam322 , Mar 16, 2018 :
    I agree, you should've got his name.
    @camohan we have another one, wew.
     

    #6
  7. izzykasha
    Lollipop Mar 16, 2018

    izzykasha , Mar 16, 2018 :
    yep me too seeing those posts about motherboard changes regardless and some reports of SC downgrading owners to Nougat so their phones work
     

    #7
    Android450 likes this.
  8. Android450
    Marshmallow Mar 16, 2018

    Android450 , Mar 16, 2018 :
    .... Yeah I think that entire area needs restructuring in terms employees
     

    #8
    Hydra Bob, otto2 and izzykasha like this.
  9. Jeet77
    Jelly Bean Mar 16, 2018

    Jeet77 , Mar 16, 2018 :
    Sad to see that it is this way. One of my friends was told to change the motherboard for some speaker issues. Guessing that OP is outsourcing their work to not-so-competent people in India.
     
    Last edited: Mar 16, 2018

    #9
    Hydra Bob, otto2 and Android450 like this.
  10. smith.pranjul
    Honeycomb Mar 16, 2018


    #10
  11. idkwhoiam322
    Nougat Mar 16, 2018

    idkwhoiam322 , Mar 16, 2018 :
    If you can't figure out what's wrong, replace the whole thing, wew
     

    #11
    otto2 and Jeet77 like this.
  12. Android450
    Marshmallow Mar 16, 2018

    Android450 , Mar 16, 2018 :
    Here in the US. Acer is the certified partners for oneplus and I never had any issues. Acer of course is a very trusted brand. Sad to see OP is cheaping out support in India
     

    #12
  13. Jeet77
    Jelly Bean Mar 16, 2018

    Jeet77 , Mar 16, 2018 :
    Ya Asus is really a good brand. Sad to see that the condition is not so good in India, which is one of the biggest markets for OP phones.
     

    #13
  14. ChopperHead
    Gingerbread Mar 16, 2018

  15. idkwhoiam322
    Nougat Mar 16, 2018

    idkwhoiam322 , Mar 16, 2018 :
    It's because it's difficult for Chinese smartphone brands to have a good time in the US, they can't cheap out there, that's not the case in India sigh
     

    #15
  16. JayBl8de
    Ice Cream Sandwich Mar 16, 2018

    JayBl8de , Mar 16, 2018 :
    Who is even calling call centers nowadays? You wait forever, you have no prove for nothing. I always go for emails :)
     

    #16
    pa5t1s likes this.
  17. idkwhoiam322
    Nougat Mar 16, 2018

    idkwhoiam322 , Mar 16, 2018 :
    I can only imagine what an essay OnePlus CS will write. Surely fitting the competitions they have here.
     

    #17
  18. nitsnitsu
    Honeycomb Mar 17, 2018

    nitsnitsu , Mar 17, 2018 :
    Might be he meant that he will forward the request to development team? Possibility?
     

    #18
  19. smith.pranjul
    Honeycomb Mar 17, 2018

    smith.pranjul , Mar 17, 2018 :
    I already reported the bug and after 45 days I got the message which said "call waiting for video calls is not enabled by design on OnePlus 5". Unacceptable response.
     

    #19
  20. nitsnitsu
    Honeycomb Mar 17, 2018

    nitsnitsu , Mar 17, 2018 :
    Okay they might be just getting rid of your query by saying this.
     

    #20