1
Home button(fingerprint) not working

  1. barnyardlust
    Donut Oct 27, 2015

    barnyardlust , Oct 27, 2015 :
    My fingerprint scanner and home button stopped working at approximately week five of ownership. To be honest the phone was awesome until that point. The fingerprint scanner not working is not as big of an issue (although I was really getting use to it) It's really annoying not having a home button that works as you have to continually back out of the existing app until you get to your home screen.

    I contacted Oneplus and asked for full refund. The good news is the Oneplus service team was quick (2.5 hours) to respond and point out the fact that I was well past the 14 day full refund period and that my issue will be EXPIDITED to the service department. The bad news is the good people in the service department have not been as quick to help me out with this issue.

    Oneplus' lack of customer service is not sitting well with me forcing me to use the forums to vent my frustration and let them know I am not happy and will refuse to share my invites in the event that those invites lead to more disappointed customers.
     

    #41
  2. Eu15
    Cupcake Nov 1, 2015


    #42
  3. malito78
    Eclair Nov 1, 2015


    #43
  4. Eshan_Anand
    Ice Cream Sandwich Nov 11, 2015

    Eshan_Anand , Nov 11, 2015 :
    i think this is my last resort as have tried all other ways :(
    just a quick ques, Were you using on screen buttons at any time before it went wrong?
     

    #44
  5. HaxxaN
    Ice Cream Sandwich Nov 11, 2015

    HaxxaN , Nov 11, 2015 :
    No
     

    #45
  6. Tumetus
    Gingerbread Nov 11, 2015

    Tumetus , Nov 11, 2015 :
    Thank you m8! Worked for me when after this i did the back to the factory settings. Thank m8!
     

    #46
  7. Martino1plus
    Ice Cream Sandwich Nov 11, 2015

    Martino1plus , Nov 11, 2015 :
    Not a problem glad it helped buddy :)
     

    #47
    Tumetus likes this.
  8. Martino1plus
    Ice Cream Sandwich Nov 11, 2015

    Martino1plus , Nov 11, 2015 :
    Funny actually my home button/ FP sensor messed up again and I repeated the same method and it worked for me twice now :p
     

    #48
    sudhakarak likes this.
  9. adamtore
    Honeycomb Nov 11, 2015

    adamtore , Nov 11, 2015 :
    Sounds like the sensor is glitching somehow and gets the service(software) in a locked state. So tiered of these chinese problems.
     

    #49
    Martino1plus likes this.
  10. Eshan_Anand
    Ice Cream Sandwich Nov 11, 2015

    Eshan_Anand , Nov 11, 2015 :
    I had tried stopping fp scanner in apps and had rebooted many times and was going for a factory reset but then drained phone completely and charged fully, now its working fine :)
    Cheers :D
     

    #50
    Martino1plus likes this.
  11. Martino1plus
    Ice Cream Sandwich Nov 11, 2015

    Martino1plus , Nov 11, 2015 :
    Great news :D
     

    #51
  12. Eshan_Anand
    Ice Cream Sandwich Nov 11, 2015

    Eshan_Anand , Nov 11, 2015 :
    And it happened after 3 months, hope it gets stable and better after android 6 release
     

    #52
  13. Martino1plus
    Ice Cream Sandwich Nov 11, 2015

    Last edited: Nov 11, 2015

    #53
  14. Tumetus
    Gingerbread Nov 11, 2015

    Tumetus , Nov 11, 2015 :
    IF this happens to me again i will instaly do RMA ticket hoping a OPT without this problem
     

    #54
  15. Titan-Z
    Ice Cream Sandwich Nov 22, 2015

    Titan-Z , Nov 22, 2015 :
    OnePlus 2 got wet, everything working except the fingerprint scanner. -_-
    Makes no sense to me because I've taken it out fishing, jet skiing and other activities where it has gotten wet with no problems.

    Anyway, I ran my battery out while it sat in a ziplock half filled with rice (to absorb whatever moisture there may be). Once the battery died I plugged the charger in and did a factory reset.

    It's working now.
     

    #55
  16. Francisroosen
    Cupcake Nov 22, 2015

    Francisroosen , Nov 22, 2015 :
    This worked for me man, thank you so much <3
     

    #56
    Martino1plus likes this.
  17. Uttej
    Cupcake Dec 6, 2015

    Uttej , Dec 6, 2015 :
    I am not able to access my device through fingerprint scanner.

    How can I solve this problem ??
     

    #57
  18. Gaurav Rohilla
    Lollipop Dec 6, 2015

    Gaurav Rohilla , Dec 6, 2015 :
    you mean, you wanna unlock your Device through fingerprint scanner?
     

    #58
  19. Uttej
    Cupcake Dec 6, 2015


    #59
  20. Gaurav Rohilla
    Lollipop Dec 6, 2015

    Gaurav Rohilla , Dec 6, 2015 :
    you mean, it was working fine before and now suddenly it has stopped working?
     

    #60
    pgidia likes this.