Horrible customer service

  1. V1578178999165
    Cupcake Jun 27, 2020

    V1578178999165 , Jun 27, 2020 :
    I sent in my phone for repairs, website says 7-9 days. I get no updates on the status. I have to call everyday just to be told to wait another 48 hrs. I work from my phone and need it very badly. Can't get any straight answers. I feel as though I need to be compensated for my time wasted. I will NEVER again buy a OnePlus phone just because of the horrible service I have received.

  2. V1578178999165
    Cupcake Jun 30, 2020

    V1578178999165 , Jun 30, 2020 :
    *Update* Finally got a tracking number saying it was shipped back to me. Only after calling and complaining everyday about no updates. No one even told me that I could have gotten a loaner phone! I wish they could give me some free accessories or something for all the trouble I been through, geez! Never again....