How long does the inspection process take for trade-in?

  1. NW_One_Fan
    Cupcake Jun 6, 2019

    NW_One_Fan , Jun 6, 2019 :
    US market trade-in here. Fedex shows that my phone arrived on Monday 6/3 so it's been 3 business days. How long should this inspection process take?

  2. jayanyway
    US Brand Ambassador Jun 6, 2019

    jayanyway , Jun 6, 2019 :
    When I've sent my phones in I received updates through email. Contact support

  3. phetpaul
    Cupcake Jun 8, 2019

    phetpaul , Jun 8, 2019 :
    Seems like for some people it's only 9 to 10 business days, for me it's been a long time now. here's my timeline

    - I requested a trade in on May 14th, received a box on May 17th

    - Sent them my phone and they received it on May 21st, 3 days later I received an email stating they have my phone

    - May 30th I finally received another email telling me, my phone offer has been revised & I accepted the offer still.

    - it's June 8th now and I have yet to receive a voucher for my phone. my trade in status is still stuck on "inspected"....

    jorka123 and aurora94 like this.