Page 1 of 3
10
How to Claim the Netflix Remote after the expiry of Invite Code (Q1 Series Users) Oct 20, 2020

  1. Venky61
    OnePlus TV Expert Community Expert Oct 20, 2020

    Venky61 , Oct 20, 2020 :
    1-M00-0B-E6-rB8bwl3vec2AU2mjAAJth57dbuY034.jpg

    Hi guys,
    Many users have been trying to claim the complimentary Netflix Remote (Black Colored) after the purchase of OnePlus TV Q1 series, but unfortunately due to the stock issues during and after Covid-19, their invite codes got expired. So, the OnePlus TV team has been trying to find a way to resolve this.

    As a part of that, OnePlus TV team requests the Q1 TV users, who have their invite code expired due to the unavailability of the Netflix Remote, enter their details here in this form.

    After verifying the entered details, the OnePlus TV service team will try to either mail a new code or ship the remote once it's back in stock.
    Please note that there will not be any confirmation mail regarding this. It's only a provision to collect the user data to be able to provide the remote when in stock. So do not fill multiple times.

    PS: This is only for Q1 Series users, who got their existing invite code expired before claiming the remote.

    Thanks to @Nelson M and @Nora Song from the TV team for taking this matter into hands and trying to find a solution.
     
    Last edited: Oct 22, 2020
    #1
    prnath1962, Starcommander, _chandu and 7 others like this.

  2. Rajendra.Bhat
    Jelly Bean Oct 20, 2020

    #2
    Venky61 likes this.

  3. 51660179
    Cupcake Oct 20, 2020

    #3
    Venky61 likes this.

  4. Venky61
    OnePlus TV Expert Community Expert Oct 20, 2020

    Venky61 , Oct 20, 2020 :
    That's good to hear
     
    #4

  5. pradeep.raju
    Eclair Oct 20, 2020

    #5

  6. SiegeNuke
    Donut Oct 22, 2020

    SiegeNuke , Oct 22, 2020 :
    Thank you Venky61 and the Oneplus TV team for working hard and finally streamlining this process for Expired Invite codes. I have just submitted my details on the form and hoping for the best! :D

    Cheers!
     
    #6
    Venky61 likes this.

  7. AgarPiyush
    Froyo Oct 22, 2020

    AgarPiyush , Oct 22, 2020 :
    Hi. My code is not yet expired but I am not able to add the product to the cart. It still shows me notify option even after entering the invite code. Can you please help.
     
    #7

  8. Venky61
    OnePlus TV Expert Community Expert Oct 22, 2020

    Venky61 , Oct 22, 2020 :
    Most welcome :)

    It's because of stock issues. If you are not able to order before expiry due to the same issue, you can enter the details after that here.
     
    #8

  9. AgarPiyush
    Froyo Oct 22, 2020

    AgarPiyush , Oct 22, 2020 :
    I see. Isn't OnePlus giving the new remote out of the box now? My tv was delivered couple of weeks back but I got the old remote. Maybe I got an old manufactured tv?
     
    #9

  10. Venky61
    OnePlus TV Expert Community Expert Oct 22, 2020

    Venky61 , Oct 22, 2020 :
    No.. It isn't bundled inside the box because as I mentioned in the post, the Netflix one is a Complimentary remote and not a remote that replaced the previous one. The original remote is still the same.
     
    #10

  11. AgarPiyush
    Froyo Oct 22, 2020

    AgarPiyush , Oct 22, 2020 :
    Got it. Looks like OnePlus has removed the new remote page now. https://www.oneplus.in/netflix-remote
     

    Attached Files:

    #11

  12. _chandu
    Froyo Oct 24, 2020

    #12

  13. Venky61
    OnePlus TV Expert Community Expert Oct 24, 2020

    Venky61 , Oct 24, 2020 :
    Welcome.....Enter the details once it is expired before you are able to claim the remote.
     
    #13

  14. kshivamail
    Cupcake Oct 24, 2020

    kshivamail , via OnePlus 8T Lunar Silver , Oct 24, 2020 :
    Recently I bought OnePlus TV with old remote, I have generated invitation code but in the product page it's showing as not available. please help me on this, when product availability back to stock? Picture attached
    1603515725668.jpg
     
    #14

  15. Venky61
    OnePlus TV Expert Community Expert Oct 25, 2020

    Venky61 , Oct 25, 2020 :
    Seems like a server issue, I will escalate this issue with the team. Meanwhile, if your code expires, enter your details here.
     
    #15

  16. Rajat_CHATTERJEE
    Froyo Oct 27, 2020

    #16

  17. prnath1962
    Cupcake Oct 27, 2020

    #17

  18. Venky61
    OnePlus TV Expert Community Expert Oct 28, 2020

    Venky61 , Oct 28, 2020 :
    Hey guys,
    You need to contact the Customer Care and they will guide you about how the claim. Seems like the procedure is changing, so it might take a couple of days to be streamlined.
     
    #18
    Starcommander likes this.

  19. AgarPiyush
    Froyo Oct 28, 2020

    AgarPiyush , Oct 28, 2020 :
    I did contact the customer support today. My code expires tomorrow. I was told that the new code will be sent out to the email id once the remote comes back to stock.
     
    #19

  20. Venky61
    OnePlus TV Expert Community Expert Oct 28, 2020

    Venky61 , Oct 28, 2020 :
    If you have claimed the invite code already, then you can enter your details in the form I shared in the first post once it's expired. But users who could not even claim the Invite code due to the error have to contact CS.
     
    #20

Stay up to date on the latest with our official Community app.

Let's Go
No, thanks.
Sign up now!

Thread Info

10 Likes
43 Replies
2,363 Views
Last replied by Venky61

Community Highlight

Recent Threads

Fingerprint setup problem

1 5 347
In OnePlus 7T Pro General Support, Jul 6, 2020

Slow motion isn't working.its show some error

0 0 1
In OnePlus Nord, Nov 26, 2020 at 3:41 PM

Game: Atlas

131 107,025 1,233,507
In Off Topic, May 28, 2017

Обнова

0 7 212
In OnePlus 7 Series, Nov 25, 2020 at 3:03 PM

No Low battery notification

0 5 108
In OnePlus 7T General Support, Nov 24, 2020 at 2:04 PM

Forum Statistics

953,583 Discussions
20,816,964 Messages
3,703,592 Members
22,563 online