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[Submitted] How to report a bug and share your product suggestions on OnePlus community

  1. Manu J.
    Global Product Operations Manager Staff Member Feb 21, 2019

    Manu J. , Feb 21, 2019 :
    Title How to report a bug and share your product suggestions on OnePlus community
    Device OnePlus6T Software Version O2 Stable 181226
    Topic Suggestion
    Photos
    Feature Needed Background Description
    Any other comments
    How to report a bug and share your product suggestions on OnePlus community
     

    #1
  2. Manu J.
    Global Product Operations Manager Staff Member Feb 21, 2019

    Stickied Post
    Manu J. , Feb 21, 2019 :
    Hi Everyone,

    Now with OnePlus Community App, you can report a bug or request a feature. These features are currently only available in the Beta version, so please download the beta version, and follow these steps:


    1. Open the OnePlus Community application and tap on ‘’+”
    im1.png
    2. Select "Feedback".
    immg 2.png
    3. In the "Feedback" section, you can either Request a Feature or Report a Bug
    img3.png


    4. ToRequest a Feature: Click on Suggestion, fill in the required details. Screenshots are appreciated as they help our product team to understand your request.
    img 5.jpg
    5. To report a bug: please select the issue category relevant to the problem that you’re facing. Fill out all the details and click submit. The more details you post, the better.
    i6.jpg
    6. For some specific issues like signal, network, Wi-Fi etc, the issue must be reproduced. After filling the feedback information, click START RECORDING. Repeat the action that causes the bug to occur until the issue is reproduced. Please take a screenshot and note the timestamp of when issue occurs. Open the feedback app, attach the screenshots, click on STOP RECORDING (wait until the logs are attached) and select SUBMIT.

    i8.jpg 19.jpg
    7. After submitting, you can check on the status of your case under Profile in the My Feedback section.


    110.jpg
    Hope this will be helpful for our users out there to share feedback and report issues.
    Thank you
     
    Last edited: Mar 20, 2019

    #2
  3. G_Энди_Савин_Ak
    Gingerbread Feb 21, 2019

    G_Энди_Савин_Ak , Feb 21, 2019 :
    Hmmm nice.
    But, mostly useful it will be, if support will really hear feedback/issue reports
    Here and here - is just a silence from OP, now since for a 3 days. Nice (not) hearing and support from/for community ...
     

    #3
  4. gwidaz
    Cupcake Feb 27, 2019

    gwidaz , Feb 27, 2019 :
    Speaking of bugs. I just liked this post:

    and it was showing this
    [​IMG]
    [​IMG]
    while 2 separate people liked the post.. So in this case is me and me liked it :D
     

    #4
  5. Weezenger
    Cupcake Feb 27, 2019

    Weezenger , Feb 27, 2019 :
    Nice to have an easy bug report option, but if the bugs are not fixed after that, it's useless.
    I'm thinking about a bug on the tethering for example that I reported and saw being reported multiple times for month now and that didn't get fixed for the moment...
    I even think that the bug is here from one plus 5 !
    (For info it's that the tethering can't go over 3mo/s)
     

    #5
  6. G1528210687269
    Cupcake Mar 15, 2019


    #6
  7. Byjose
    Eclair Mar 18, 2019

    Byjose , Mar 18, 2019 :
    Hola buenas. Cuando llevo días con el terminal encendido noto como que la capa de oxígen va muy lageada. no sé porque pasa eso pero lo noto. Tengo el one plus 6t
     

    #7
  8. G_Denis_Franklin_lnro
    Cupcake Mar 23, 2019


    #8
    Abhi Dahiya likes this.
  9. Nasif.aveiro
    Cupcake Apr 16, 2019

    Nasif.aveiro , Apr 16, 2019 :
    after gettimg my pie update the finger print sensor or face unlock is not working & the phone getting slow down & hand this phone r apps getting so much lag ... plz take step asap .. #undefeted_oneplus
     

    #9
  10. VishalYadav17
    Cupcake Apr 16, 2019

    VishalYadav17 , Apr 16, 2019 :
    1555407398379.jpg
    there was a bug as u can c in the screenshot.. that was when I was using Instagram.. there was a blank space between keyboard and the text bar
     

    #10
  11. N1555514215597
    Cupcake Apr 17, 2019

    N1555514215597 , Apr 17, 2019 :
    As I am using my one plus 6 device for past 7 months.. I am facing a seriou threat .. my screen starts to blink in white screen even when I am not using the phone.. tell me the solution to solve this problem..
     

    #11
  12. C1532402695614
    Cupcake Apr 17, 2019

    C1532402695614 , Apr 17, 2019 :
    hello sir my OnePlus 6 purchased on July its working like other old phone very slow kindly suggest me what should I do
     

    #12
  13. Sangisk
    Cupcake Apr 18, 2019

    Sangisk , Apr 18, 2019 :
    What is DM Verification? And what problems can OP3T have when installing TWRP with respect to internal storage encryption?
     

    #13
  14. Steve Dan
    Cupcake Apr 18, 2019


    #14
  15. K1537015648411
    Cupcake Apr 19, 2019


    #15
  16. G_Shashank_Sharma_PYqb
    Cupcake Apr 19, 2019

    G_Shashank_Sharma_PYqb , Apr 19, 2019 :
    Hey,

    using op6_o2_beta16 version with a lot of problems.

    listing please fix timely.
    1. calls are not maturing on 3g network (H+).
    2. during call notification menu option doesnt work smoothly.
    3. battery draining swiftly.
     

    #16
  17. donkingkob
    Cupcake Apr 19, 2019


    #17
  18. H1554303231195
    Cupcake Apr 20, 2019


    #18
    Rainer46 likes this.
  19. C1533494338825
    Cupcake Apr 21, 2019

    C1533494338825 , Apr 21, 2019 :
    Hi there, I've been using OP6 from August. It has been very good in performance. But for the past one month, especially during night time after lowering the brightness completely when I use it, the screen starts flickering. It blinks almost 4 -5 times within 10 seconds. Then I'll stop using the device and when I use it the next day morning it reacts normally. My softwares and OS are up to date. So I need support for this problem.
     

    #19
  20. U1549667319832
    Cupcake Apr 22, 2019


    #20