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[Submitted] How to report a bug and share your product suggestions on OnePlus community

  1. nilavaghatak
    Cupcake Apr 28, 2020

    nilavaghatak , Apr 28, 2020 :
    Reporting bug: After installing the first beta for Android 10 for my OnePlus 5, my clock app no longer works. I can still set alarms & timers using Google assistant, but the clock app is blank/empty.
     

  2. C1537694033788
    Cupcake Apr 29, 2020

    C1537694033788 , Apr 29, 2020 :
    please fix this major bug after updating open beta 1 of android 10 in OnePlus 5t Jio4G voice calling app not working.
     

  3. P1577900964292
    Cupcake May 2, 2020

    P1577900964292 , May 2, 2020 :
    Here are the logs for two issues I'm facing for Parallel app WhatsApp issue and Cast is not working for OnePlus 5T.
    PFA the link for the Drive Folder that contains OEM log file.
    https://drive.google.com/file/d/1-IJUj9zpePOeag_PjnGyKbNc2zSfHVOq/view?usp=drivesdk


    Here's the link for post
    1)Cast is not working for OnePlus 5T.
    https://forums.oneplus.com/threads/cast-is-not-working-for-oneplus-5t.1220273/

    2)Parallel app WhatsApp
    https://forums.oneplus.com/threads/parallel-app-whatsapp-issue.1220276/

    Regards
    Priyam
     

  4. Sumit2050
    Froyo May 9, 2020

    Sumit2050 , May 9, 2020 :
    Hey there , go to the oneplus community app , and go to the forum section and tap on the + icon , then select feedback
     

  5. tonyDT58
    Cupcake May 12, 2020

    tonyDT58 , May 12, 2020 :
    The beta bug, I can't record,WiFi automatically disconnects and connects,there are days that happen and other days it does not happen, I am using WiFi 2.4GHz
     
    Last edited: May 12, 2020

  6. S1589227883061
    Cupcake May 12, 2020

    S1589227883061 , via OnePlus 8 , May 12, 2020 :
    I tried to unlock my phone and it would open for a milasecond then force lock again. I have had my phone for only 4 days. It's only happened this one time but I'm nervous that it will keep happening. I tried finger scan and facial recognition and both forced me back out to the lock screen. I managed to turn it off and on again and when it came back in it worked fine. Other then that I love this phone so much already. Any suggestions?
     

  7. Sudhakar53 , via OnePlus 7T Glacier Blue , May 14, 2020 :
    Hi Guys,

    After beta 3, my OP7T charging speed reduced,now it takes more time to charge.
    Also after beta 3,many places like touching in setting menu or any icon, haptic feedback is gone.
    also mobile hangs a lot now.
    please help to resolve these iasues.
     

    tonyDT58 likes this.
  8. arunkb16
    Cupcake May 21, 2020


  9. devanandpawar
    Cupcake May 24, 2020


  10. panoramix013
    Donut May 27, 2020

    panoramix013 , May 27, 2020 :
    After upgrading my 5T to latest stable Android 10 I have noticed the following bugs:

    1. There seems to be an empty line at the end of the keyboard. I tried with Swiftkey and google keyboard and it's always there no matter what.

    keyboard.jpg

    2. There seems to be a problem with how a Greek letter is being displayed. The Greek letter "Σ" (or sigma) is displayed as an English C while on the keyboard is being displayed as the Greek sigma as normal.

    ss_3.jpg

    ss_2.jpg


    3. Everyone that upgraded to Android 10 (including myself) seems to be having trouble in enabling volte and vowifi.
    PDC no longer detects the ONEPLUS 5T and is showing the following error message: QMI connection not ready, please use USB driver version 1.00.32 or later and fix the connection before using PDC tool.
     

  11. Nadeem2601
    Donut May 28, 2020

    Nadeem2601 , May 28, 2020 :
    Hey guys, I'm using One plus 6. It was working fine until I install the new OS 10.3.4 update which some how messed up the phones performance. Games are showing major frame drops and even the OS starts lagging. Please fix it or help to roll back to previous version.
     

  12. C1545808873948
    Donut May 28, 2020

    C1545808873948 , via OnePlus 5 , May 28, 2020 :
    For OnePlus 5 Android 10, I think the color calibration is wrong. In vivid more the colors are more vibrant than usual. The red color is very high. In Android 9, the colors were right. I found it by downgrading from 10 to 9 and immediately saw the color difference. And Android 9 had more color option.
     

  13. ronit_gupta
    Cupcake Jun 3, 2020

    ronit_gupta , Jun 3, 2020 :
    there is a bug in one plus 7t os 10.3.2 version, the system automatically restarts several times in a day without and intervention or schedule reboot.
     

  14. P1561107202938
    Cupcake Jun 5, 2020


  15. Rishi317
    Donut Jun 6, 2020

    Rishi317 , Jun 6, 2020 :
    Download oxygen update app in play store and then update
     

    P1561107202938 likes this.
  16. P1561107202938
    Cupcake Jun 6, 2020


  17. ayushigupta86612
    Cupcake Jun 6, 2020

    ayushigupta86612 , Jun 6, 2020 :
    Hi,

    I am new to the OnePlus family and i am facing issue with my oneplus 7t, the phone is getting restarted randomly without any human intervention or scheduled jobs.
    kindly note the bug and fix the same.

    note: i tried all the troubleshooting.
     

  18. pcanil
    Cupcake Jun 8, 2020

    pcanil , via OnePlus 6 , Jun 8, 2020 :
    sir,
    I have been using oneplus for almost five years.I very much loved the phone and the updates from you from time to time.
    but the rescent updates has put me into trouble, becouse of the call recording feature .This app was very usefull for me to review my orders and conversation with the clients. at present i am forced to use the other phone for this facility.
    kindly bring back the feature soon
     

  19. Q1573507084206
    Cupcake Jun 9, 2020

    Q1573507084206 , Jun 9, 2020 :
    earphone mic not working with OnePlus but working on other phones and like it's happening with many of my frnds means its not a connector prob plz help
     

    yogeshsherki likes this.
  20. thanno , via OnePlus 8 Pro Ultramarine Blue , Jun 10, 2020 :
    Bug:

    When listening to voice messages on WhatsApp the sound for getting messages is constantly playing. Therefore the actual message can't be heard at all.

    Workaround:

    If i put the Phone on "silent", the message sound is mutet and the message can be listened to.


    This bug exists on my OnePlus 8 Pro since day one.