Page 1 of 2

10

I am having problems while sharing photos to whatsapp and instagram Oct 28, 2019 via OnePlus 7 Pro

sidhganeriwala , via OnePlus 7 Pro , Oct 28, 2019 :

Same issue here.
Constantly facing this issue. Entire media library crashes. Any photo taken from the camera after that doesn't save even though it shows in the preview.

The issue is only fixed upon reboot.

 

psogtap , Oct 30, 2019 :

I had the same problem 2 weeks ago when I updated to Android 10. I fixed it cleaning dalvik cache.
Today I am facing same problem again and it is a little bit maddening.
Please give a solution.

 

Y1570250892978 , Nov 16, 2019 :

I'm facing the same problem since android 10 update...whole gallery freezes while sharing/sending pics in WhatsApp & instagram.

 

jorge.sanchez , Nov 19, 2019 :

Having the same problem can't share photos on WhatsApp that I just shoot with the camera, the phone comes to a black screen and freezes, it al started since I updated to Android 10, can't fix it, hoping for a update to fix it.

 

G_Avinash_Ambekar_vWkj , Nov 22, 2019 :

Any updates on this bug? I bought OP7T today and started having this issue.

 

C1570487932529 , Nov 22, 2019 :

Same issue here sinds about 2 weeks.

 

abhi_four , Nov 24, 2019 :

I'm facing same issue with WhatsApp for more than 3 weeks now. Is there a patch/fix for your customers @OnePlus?

 

G_Gonzalo_Tardáguila_de , Nov 25, 2019 :

same issue with OP7 and Android 10

 

F1572311374202 , Nov 26, 2019 :

Same! OP7 android10

 

abhi_four , Nov 26, 2019 :

An update: photo sharing works like charm with Google photos, but not with gallery. It clearly points out, that there is a bug in gallery

 

C1570487932529 , Nov 26, 2019 :

New system update fix the problem! Just updated no more issues! Thx One plus but next time please fix it faster.

 

C1570487932529 , Nov 26, 2019 :

New update is available. It fix the problem

 

G_Avinash_Ambekar_vWkj , Nov 26, 2019 :

I booted my phone thru Recovery mode, cleared cache and its working fine now. Give it a try

 

G_Avinash_Ambekar_vWkj , Nov 26, 2019 :

I have updated to most recent one. See screen grab enclosed. Are you referring to same or another update?

 

C1570487932529 , via OnePlus 7 , Nov 26, 2019 :

The newest version of oxygen fix the problem

 

G_Avinash_Ambekar_vWkj , Nov 26, 2019 :

can u plz confirm if this is the recent patch? I checked and it says up to date.

 

C1570487932529 , via OnePlus 7 , Nov 26, 2019 :

C1570487932529 , via OnePlus 7 , Nov 26, 2019 :

I get this one today
View attachment 1189756

 

SyDeR_02 , Nov 27, 2019 :

I also had the same problem every time so I just restart my device and it works but then it starts again.