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I am unable to call or receive calls on my one plus 9 pro.. via OnePlus 9 Pro

  1. srinik1988
    Cupcake Apr 25, 2021

    srinik1988 , via OnePlus 9 Pro , Apr 25, 2021 :
    I am unable to call or receive calls on my one plus 9 pro.. I switched back to my old one plus 6T and was able to receive calls.. So this is not a carrier function.. its pretty sad that they worked out all the bells and whistles but forgot the main function of a phone which is calling...
     

    #1
  2. Mr. BG
    Welcoming Expert, Community Hero 2020 Community Expert Apr 26, 2021


    #2
    Caoimhín likes this.
  3. mangotus
    Cupcake Apr 26, 2021

    mangotus , Apr 26, 2021 :
    I'm having kind of the same problem. Sometimes the phone just goes to a state where I can't make or receive any calls. Only thing that helps for that is to boot the device.. Didn't have any problems with the same SIM with my previous phone.
     

    #3
  4. yash00012
    Honeycomb Apr 27, 2021


    #4
  5. Ruqhaiya Taskeen
    Ice Cream Sandwich Staff Member Apr 28, 2021

    Ruqhaiya Taskeen , Apr 28, 2021 :
    For analyzing this better we would need more details to get this sorted out at the earliest. We have dropped you a personal message and would request you to respond the same.

    Regards,
    Ruqhaiya Taskeen
     

    #5
  6. Ruqhaiya Taskeen
    Ice Cream Sandwich Staff Member Apr 28, 2021

    Ruqhaiya Taskeen , Apr 28, 2021 :
    We'll do our best to help you. If you can provide the following information, that will help us track down what’s happening and figure out the best way forward. Please check your DM!

    Regards,
    Ruqhaiya Taskeen
     

    #6

  7. #7
  8. coresec
    Cupcake Apr 28, 2021


    #8
  9. Ultradyong
    Gingerbread Apr 28, 2021


    #9
  10. coresec
    Cupcake Apr 28, 2021

    coresec , Apr 28, 2021 :
    Makes no sense as it is 100% software related. Waiting for official support for a reply.
     

    #10
    L1605552711455 likes this.
  11. Ultradyong
    Gingerbread Apr 28, 2021

    Ultradyong , via OnePlus 9 Pro , Apr 28, 2021 :
    It could be a problem with the device chip in charge of sound has been defected, it is better to get it repaired or replaced while it is still under warranty. Not all the time, it is an issue with the phone software. There might be some defective parts in the chip in charge of sound like Bluetooth device playing without sound on first purchase before the update then that might be an issue with the phone not the software.
     

    #11
  12. O1617640119739
    Cupcake May 4, 2021

    O1617640119739 , via OnePlus 9 Pro , May 4, 2021 :
    I haven't had any problems since the latest Oxygen OS update (11.2.4.4.LE15BA) which included some fix for Google Fi SIM not receiving calls. Though mine is not Google's SIM, but maybe the same fix applied on my scenario. Been around a week since I installed the update.
    (edit: I'm comment #2)
     

    #12
  13. Sbg_alghanim
    Cupcake Jun 6, 2021

    Sbg_alghanim , Jun 6, 2021 :
    I'm having the same exact problem, switching to airplane mode after each call n text then back on is not a solution... This is just frustrating! REALLY need this sorted guys 💔
     

    #13
  14. Ultradyong
    Gingerbread Jun 7, 2021

    Ultradyong , via OnePlus 9 Pro , Jun 7, 2021 :
    Sorry to hear all of you have this issue, try reset the phone and let it reboot to see if this resolve the issue. As it is the first time, I heard of this issue. Thanks for the update.
     

    #14
  15. Akshat Sehgal
    Ice Cream Sandwich Jun 7, 2021


    #15
  16. Mefficiency
    Cupcake Jun 8, 2021

    Mefficiency , Jun 8, 2021 :
    I am also experiencing the same issue. After receiving 1 phone call or message I will not receive another until I restart my phone.
    The phone is not even 1 month old.
    OS is Fully upto date.
    Disabled 5G capabilities incase this was the cause of these issues.

    So far I have been overly disappointed with the OnePlus 9 Pro in comparison to my OnePlus 7 Pro but dealt with it however this issue is just absurd and from seeing the prior responses on this thread it looks like my only option is to request a refund.

    Truly shocked, OnePlus were really high in my ratings until this phone. What went wrong?
     

    #16
    Sbg_alghanim likes this.
  17. Mefficiency
    Cupcake Jun 10, 2021

    Mefficiency , via OnePlus 9 Pro , Jun 10, 2021 :
    So after further testing the problem seemed to have been fixed when I was only using a single Sim. Tested like this for approximately 24hours with no issues at all.
    I put my 2nd Sim in and all seemed good on initial testing only to find that once again the problem is present today.
     
    Last edited: Jun 11, 2021

    #17
  18. Mefficiency
    Cupcake Jun 11, 2021

    Mefficiency , via OnePlus 7 Pro , Jun 11, 2021 :
    Ignore the above, the issue was not fixed and I found out how to replicate it on demand.

    1: Confirm incoming calls and texts are working.
    2: Make an Outgoing call (does not need to be answered)
    3: Test incoming calls and texts again (will not work)
    4: Airplane mode/reboot and incoming will work again

    I was met with a very rude and condescending member of the OnePlus Script readers "support" when reporting this and decided to stick to my original plan in my first post and get the refund.

    Hope these posts are of use to someone.
     

    #18
  19. Shrikant_Shirsat
    Cupcake Jun 30, 2021


    #19
  20. Pinku Reddy
    Gingerbread Jun 30, 2021

    Pinku Reddy , Jun 30, 2021 :
    Once enable and disable airplane mode. If it doesn't work place the sim in other slot..
     

    #20