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I can't access Phone by google via OnePlus 9 Pro

  1. Sudeepa28
    Cupcake Jan 22, 2022


    #1
  2. Shailender Sharma
    Nougat Jan 22, 2022


    #2
    Artemus, Caomhin and drl431 like this.
  3. Swejuggalo
    OnePlus 9 Series Expert Community Expert Jan 22, 2022

    Swejuggalo , Jan 22, 2022 :
    Normally I'd suggest wiping data of hidden apps responsible components. But as far as know we can't wipe those parts. We probably need either a tool from support or a factory reset to recover from this.

    So I suggest contacting support about it.
    www.oneplus.com/support
    It has been a know issue for some time. Hopefully they have a special tool to reset this without factory reset.
    Assume you are on C44?
     

    #3
    Artemus and Caomhin like this.
  4. DawGGG
    Cupcake Jan 22, 2022

    DawGGG , Jan 22, 2022 :
    I got the Android 12 OTA (C44) this morning and can't answer incomming calls or even see who is calling me.
    I can access the "Phone by Google" app, but nowhere to be found on my phone.
    I don't have any apps hidden at this moment.
     

    #4
  5. Caomhin
    9 Series Expert, Participator of the Year Community Expert Jan 23, 2022

    Caomhin , via OnePlus 9 Pro , Jan 23, 2022 :
    Check the Google Playstore and see if the app is available to install or open
    https://play.google.com/store/apps/details?id=com.google.android.dialer

    Also enable developer options, then search for Disabled apps
    1642912883900.jpg
    In Disabled Apps, scroll through to find Phone and ensure it is Active.
     

    #5
    Artemus and DawGGG like this.
  6. DawGGG
    Cupcake Jan 23, 2022

    DawGGG , Jan 23, 2022 :
    I can open the Phone app true the Play Store so I know the app is on the phone and absolutely nowhere to be found.
    I found the Disabled Apps menu but the function "Tick to activate" does absolutely nothing.
    The Phone and Camera app are both active in the Disabled Apps menu but nowhere to be found.
     

    #6
    HD2311 likes this.
  7. Amruth.avrg
    Cupcake Jan 23, 2022

    Amruth.avrg , via OnePlus 9 Pro , Jan 23, 2022 :
    Hidden apps in oxygen Os 11 are not visible after oxygenOS12 update by default. What you need to do is

    Go to Settings>> Privacy

    1642947004501.jpg


    And set a password for "Private safe", then under the same menu, you will find "Hidden apps". Open it by entering password set for private space and click on the tab "hidden".

    1642947055117.jpg
    Now uncheck the apps that are hidden. Additionally click the settings button in the same page (top right) and uncheck "Hide notification s for hidden apps" if you want to.

    1642947141259.jpg
    Hope this helps.
     

    #7
  8. DawGGG
    Cupcake Jan 23, 2022

    DawGGG , Jan 23, 2022 :
    Thank you for the effort, but this didn't help. Those apps were indeed hidden on my phone in OOS11 and I unhide all hidden apps after the update. The Phone and Camera app aren't even in this list. I know both apps are on my phone. I can open my camera with a double tap on the power button and I can open the Phone app true the Play Store, but I can't find them anywhere to open the apps normally.
     

    #8
  9. Swejuggalo
    OnePlus 9 Series Expert Community Expert Jan 25, 2022

    Swejuggalo , Jan 25, 2022 :
    Try this. Remove password.
    https://forums.oneplus.com/threads/catch-22.1539346/
    Screenshot_2022-01-25-20-10-30-22_fc704e6b13c4fb26bf5e411f75da84f2.jpg Screenshot_2022-01-25-20-10-38-67_fc704e6b13c4fb26bf5e411f75da84f2.jpg
     

    #9