As you all know, we’ve been ramping up invites as Carl promised last month. I’m glad to see a lot of you are receiving devices and posting great feedback!
However, I saw a small number of early members claiming that they have slipped through the cracks and haven’t received an invite when someone behind them in member number has. Because we want devices in our fans’ hands, I personally went through over 20 of these claims case by case to find out exactly what went wrong. Here’s what I found:
1. Most of the people who claim that they have not received invites already had a pending order. This tells me that after posting, these people did in fact receive invites later. They did NOT receive an invite because they posted a complaint, but rather just because it became their turn to buy the phone.
2. The rest of the people actually did receive an invite, but didn’t redeem it. From our end, all these invites were delivered successfully. This leads me to believe that the invite ended up in the spam folder, the email server was not configured correctly, or the person just simply didn’t check his/her email.
From these two findings, I advise everyone to be patient. We are sending out invites systematically and have not skipped you! Every one of our early supporters will have a chance to purchase the device. Also, please add the
*@oneplus.net domain to your email whitelist so the invite doesn’t end up in your spam folder. And most importantly, check your emails.
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