I have been facing continuous problem of "can't play this video on my OnePlus 7t pro Maclaren" via OnePlus 7T Pro

  1. I1527447754774
    Cupcake Feb 25, 2021

  2. Dsquared1955 , via OnePlus Community App , Feb 25, 2021 :
    A couple of things.

    1. This is not support, but a community of users such as yourself.

    2. Can you explain your issue better? What video format is giving you the error message?

    The better the information given, the better the chance someone might be able to help.

  3. I1527447754774
    Cupcake Feb 26, 2021

    I1527447754774 , via OnePlus 7T Pro , Feb 26, 2021 :

    Ok so first of all I'd like to say that this kind of error comes with every format even with video shot by OnePlus camera..

    When I try to play the video it shows the error message " can't play this video"

    If I restart the mobile and try to play that video again .it plays ...

    But sometime shows such can't play vid msg with same video

  4. Dsquared1955 , via OnePlus Community App , Feb 26, 2021 :
    So, I have had my 7t Pro McLaren 5G for a year now. I've had no issues with it in that time.

    I searched for other threads with the same issue (spoiler alert! There's a lot of them), and none of the half dozen or so that I read have any solution.

    You may have to report this via feedback as a bug.

    Sorry I couldn't help!

    I1527447754774 likes this.
  5. Sami from Finland
    Cupcake Feb 26, 2021

    Sami from Finland , Feb 26, 2021 :
    I have same problems and also 7T Pro Mc Laren. I am not sure but I think it has something to do w/ hevc codec. It doesn't
    playback that codec in My gallery. When i upload it to My Dropbox it plays fine. I have Android 11 open beta 2. Without hevc on i haven't notice this issue.

    Sami from Finland and cheers to everybody!

    I1527447754774 and Dsquared1955 like this.